Newest Review: ... so got on the internet to change the date of travel ...... Tickets for 19/08/2013 2x £13.85 senior railcard fares TO London = ... more
DO NOT USE
Author Name: Mrs CM
Disadvantages: Appalling customer service
I purchased tickets to Scotland opting for first class flexible tickets in case I needed to change times or dates. Over the last two weeks, I have attempted to change them. This involved three calls over 20 minutes each time (at 10p a minute) and I was told I could collect the new seat coupons from any station with ther seat reference number. I tried at three seperate rail stations and was told the reference number was invalid. My third call to them I insisted on an email confirmation so I have something to show any ticket inspector. I have now had 4 emails from them and none of them contain the correct changes I asked for. The latest email states my return journey will be on Saturday 29th August. I am extremelly concerned whether any seat reservation has been done and am panicking over what will happen on the day itself when I board the train.
I am never using this service again and would advise anyone else to AVOID.
Summary: Customer service is terrible and expensive