Newest Review: ... so got on the internet to change the date of travel ...... Tickets for 19/08/2013 2x £13.85 senior railcard fares TO London = ... more
Charged £190.00 for £87.00 tickets because of date change
Author Name: janeterrydee
Disadvantages: Pay more for less
Thought that I would send this out to stop other People from getting caught like I was by "THETRAINLINE.COM" I have used Thetrainline.com for ages, not because their fares are cheaper because they are not (surprisingly dispute the adverts on TV!), but because the tickets always arrived quickly and they state that if you hit a problem, and can not travel, you can change the date of your travel on the internet. So for years I used their service , In August this year I "hit a problem" I had an accident and could not walk for a while so got on the internet to change the date of travel ......
Tickets for 19/08/2013 2x £13.85 senior railcard fares TO London = £27.70
2 x £10.50 Child Fare TO London = £21.00
2 x £13.85 Senior Fare FROM London = £27.70
2 x £8.25 Child Fare FROM LONDON = £16.50
TOTAL COST = £87.00
The site would allow me to change all the tickets EXCEPT the children's tickets homeward, GREAT GOT TO LEAVE THE KIDS IN LONDON!!!!. So had to ring Thetrainline.com, got through to an indian call centre at 10p per min (Call cost £2.42, could hardly understand the 'adviser'.
Told that new date would cost extra £20 plus the children's tickets could not be changed. throw them away and but new ones, another £16.50, Ok thats an extra £36.50.
Told got to pay for the 'date changed' tickets NOW over the phone, and send the originals back via recorded delivery (£1.70). and they would refund into my bank. They did..... £10.50 !!!!!!!
Phoned the Indians again, 10p per min (£2.65). to see what had happened to the £70.50 refund. they said they charge £10 admin fee to change the date on tickets NOT ONCE, BUT ON EVERY TICKET BOTH WAYS I can not believe that it costs £60 to change the date on six tickets (remember the other two they would not change, because they could not cream the £10 off them I expect).
Total cost of new trip to London. Original payment NOT REFUNDED £87.00
Re dated tickets with the extra £20 £106.70
Phone call and post £6.77
Minus the rebate £10.50
OUT COME BECAUSE OF THE DATE CHANGE ON TICKETS WE WERE CHARGED £190.00 for the trip instead of the original £87.00
Summary: Do not use this service