by Peter smith - written on 31/01/13
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Needed to amend a ticket as the android app is very mis-leading and most tickets require a job centre plus railcard whatever that is, when I immediately phoned to do this I got an Indian call centre! Brilliant! No help at all, I just wanted to book a ticket and end up with the wrong ticket and a £10 charge for cancelling at a greatly increased fare. The moron at the call centre actually laughed at me! My advice - don't use them, rail fares are expensive enough without these idiots.....
by Anastasiia - written on 15/01/13
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They sold me 2 tickets for train for 26th of December 2012 from Edinburgh to London. I was in Edinburgh on holiday with my husband and when we came to the railway station to get back to London the station was closed. I called to the station information centre and they informed me there were no trains on 26th of December. Because of ... Read the complete review
by - written on 04/09/12 (Useful, 96 readings)
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I went for a long weekend away last weekend down to Hastings from London Victoria. I wasn't particularly fussy about the times of the trains, just knew the days I wanted to go. I did a Google search for 'cheap train tickets' and www.thetrainline.com was top of the list. The home page contains a number of offers at the top of ... Read the complete review
by scott pearson - written on 19/08/12
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I booked a return trip for a family of 4 from London to Salisbury before I left Canada for my vacation. I followed all prompts on thetrainline website and ended up paying over 240GBP. When the train conductor on the return trip checked our tickets, he informed me that I could have paid less than half what I did. He said that thetrainline ... Read the complete review
by disatisfied - written on 16/06/12
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I booked a ticket for a journey to Manchester from Newcastle. This was after my husband said he couldn't get time off to travel with me by car (his car). I booked the ticket 4 days before I needed it so thought it might be a little cheaper (it was an ok price 4 a first class ticket). Then 2 days before I was due to travel my husband was ... Read the complete review
by - written on 05/02/12 (Useful, 74 readings)
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Beware that at the very end of the ticket ordering process they slip a booking charge into the bill. You can buy rail tickets at exactly the same price directly from the train operators without getting hit with this sly and unfair booking charge right at the end of the buying process. Most importantly though, what ever you do ... Read the complete review
by Matthew Cefai - written on 26/11/11
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I booked and paid for 2adults and a child on thetrainline.com for a journey from Leeds to Manchester Victoria. On the reciept their is stated to collect tickets from a self service ticket machine. Could anyone tell me how it works please?
by - written on 14/10/11
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I can only say that i would not use thetrainline.com again, because my experience was a nightmare, so much of the information seemed to be incorrect i must of spent in total more than an hour on the phone just to buy 4 simple tickets, and them doing it wrong, wrong fare wrong tickets etc.
by - written on 10/09/11 (Very useful, 92 readings)
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I read a review a few days ago from a young student who didn't get much use from her Student railcard. I made a comment about booking early and then thought I'd share my own experiences of booking in advance to save money on train journeys. Many of you know that I often visit my family and London and prices vary from South Wales by some ... Read the complete review
by - written on 10/08/11 (Useful, 72 readings)
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I booked 4 tickets online via the trainline. At the booking stage I requested all the seats to be around one table. It confirmed the outgoing journey seats were seats 33 to 36. On calling First Great Western to discuss the trip I am advised that these seats are not at a table. This was not highlighted at the booking stage ... Read the complete review
by - written on 20/06/11
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Hi ElisabethH,Sorry to hear you've had a problem. Can you get in touch with us on Twitter (we're @thetrainline) and we'll try to help?If you can DM your booking reference then we'll take a lookThanksDougie
by ElizabethH - written on 17/06/11
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I booked tickets online in February, it did not go to the proceed with this transaction part and I never received a confirmation e-mail, however, a couple of days later I received my credit card bill and the transaction was on the bill, I contacted the trainline immediately, and the Bank of Scotland they gave me a special number to quote ... Read the complete review
by - written on 16/06/11 (Useful, 62 readings)
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I recently bought 4 first-class tickets Taunton - Heathrow on line with Trainline.com, £169 not too bad I thought. What a complete and utter shambles! Even though they were bought 12 weeks from the date of travel in July, there were three tickets sat around a table and one the other end of the carriage. This was even ... Read the complete review
by John - written on 15/06/11
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Been trying to get a refund for the last three weeks. Communication is a major problem when dealing with the 'trainline.com' customer services agents. Moving call centres abroad is infuriating from a customers point of view. Clear communication is vital when dealing with issues. I cannot recommend thetrainline.com based on my personal experience.
by Terry - written on 04/06/11
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It can all work ok and until this week it always had for me however when it went wrong their Customer Service call center is the most unhelpful that I have ever experienced and charges 10p for each frustrating minute. Such poor levels of service and customer care had I thought become a thing of the past.
by J. P. - written on 05/05/11
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I had the inconvenience, extra expense and embarrassment of being kept at the barrier, over and over, because the travel ticket for the underground that came with my train fare just didn't work. Trainline didn't want to know: 'talk to our underground department'. Never again, especially as I found out that I could have saved 20% on my total rail fare by just buying on the day, from the station.
by Misty - written on 05/05/11
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The tickets are not cheaper at all.Trainline.com is just another outlet for train companies to advertise their full price tickets using abit of shoppers psychology to try and trick people into thinking theyre getting a bargain.Dont fall for their consumer deception. A complete waste of time.
by Elena - written on 11/04/11
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I ordered the tickets on line was a very quick and easy purchase. I collected them at a ticket machine at Forest Hill. Be sure to have your card that you bought the tickets with. As the machine asks you for that rather then the reference number, to be safe have the two at hand.I was happy with my purchase for £11 from East Croydon to Brighton (for a non student) not bad indeed especially with our economical crisis, in general I will be buying again :)
by PHILIP - written on 20/03/11
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THEY ARE THE MOST INEFFICIENT AND UNHELPING OUTFIT DEALING WITH TICKETS!! DO'T EVEN BOTHER TO USE THEIR SITE. ANY PROBLEM IS MET WITH "IT'S AGAINST COMPANY POLICY".
by Carmelo - written on 10/02/11
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Hi, bought a return ticket to bournemouth from london almost two months in advance on the trainline website. I should have got my tickets through the post, they never arrived (im sure they never sent them, they want you to ring customer service, thats why). I had to ring customer service number (charged 10pm a minute). I was told on ... Read the complete review
