In Dec I bought 3 tickets for a gig in February and never got them!!!They charged my account though a few days after my order!!Then I tried to call them (nobody was answering) and I tried to find a contact email-adress in the whole freaking Internet: NOTHING!!!! No way to contact them!!So I put my first complaint on their facebook wall, someone called Jason answered me and told me he's gonna take care of my case! That was a few days before the concert and he never got in contact with me again!!So just a few minutes ago I posted a similar comolaint to this on their fb-wall again and.... Surprise: it got deleted a few seconds after posted!!!I am really pissed!!! This is just a really easy way for a company to earn his living!!!DONT BUY FROM TICKETWEB UK!!!
Here's my story in brief:
- I buy tickets for Brandi Carlile on Dec. 6. Concert is on Feb 12. I choose eticket.
- I don't remember any eticket in my email... just the confirmation that I will get it (when? not specified). The email also says the eticket is available on my account page. Not true. Since ALL of my friends on forums had the same problem I write tu the custom service, via helpdesk.
- TicketWeb: "check your spam... the eticket was sent correctly. will send it again."
- Me after a few days: Not received... and all of my friends have the same problem, while we all have received our pdf etickets from TicketABC
- TicketWeb: "oh, sorry, I discovered we have a problem with the eticket delivery. is it ok if we change it into collection at the venue?"
- Me: "no, it is not ok because I bought an eticket, but if you can't solve your problem (why??) then if it's the only way, change it. I just want my confirmation so that I can buy flights and hotels to london."
- Ticket web (after three days, different person): "The event is now a PAST EVENT. Sorry if you had problems."
- Me: "it is not a past event! it's in 3 months and this is the fourth email I write to get the ticket I bought. (thikning: if I had flown to London and had problems be sure you would know!!). Change into venue collection even if it's not what I bought, and send me the new confirmation.
- After 2 days, another third person: "Sorry. Changed." received my email with collection at venue.
Just before receiving this email, I had contacted the venue to ask for help and intercede. They were very kind and called TicketWeb. What ticketweb answered them was "Tell them to check their spam folder". Again from the start!!!! They notice they have a problem and someone still doesn't know about it and doesn't even check when a venue calls saying several people are having problems.
All of my friends on the forum had the exact same problems. Customer service is terrible, you have to write every time to the HelpDesk filling every time a form with all your details and details about the event (which are not much useful since they don't look at the date and think a concert in 2 months is now past). Every time a different person answers, in a different way. One of my friends had the ticket changed into venue collection, but they didn's send her the new confirmation email so all she has in her hands is the first mail that says the mail is not the ticket and the eticket will come. I am so thankful that the venue staff is so kind, they wrote down our names and said they'll make sure the staff at the entrance knows about our problem. Otherwise I would be very worried about paying my trip to London with this ticket. Anyway now I'll have to collect the tickets at the entrance instead of having my printed eticket like I wanted, plus I can imagine all the people who bought eticket on TicketWeb will have problems and the queue will be slow. For sure we will lose several rows since it's a GA standing concert.
I bought other tickets for the same concert on TicketABC and immediately received my eticket both in my email and on my account. I had problems with SeeTickets because tey wouldn't accept my card number and postal code, others had the same problems, but at least those who managed to send the form received the eticket. Anyway next time it's Ticket ABC or I don't buy any ticket.
Its a shame that only Metallica fans will appreciate that title.
The name Ticketweb conjures an image of a monopolistic and extortionate internet company, the primary goal of which is to acquire all the tickets of popular entertainment shows and sell them to desperate people at the last minute at heinous prices. Fortunately, this is not the case; Ticketweb simply sounds similar to Ticketmaster, a company that, while popular, is also infamous for such actions.
In fact, Ticketweb is a very reliable and reasonable supplier of tickets to all manner of shows, although I would say it is geared a little more towards comedy and entertainment shows than music concerts. While Ticketweb havent exactly helped me in my darkest hour in the way that other people on Dooyoo have found, they nonetheless presented an opportunity to me before their competitors.
Comedian and general Christ among men Richard Herring (you should check out his daily journal at his website www.richardherring.com, its mostly great) is performing his new show The Twelve Labours of Hercules Terrace at the hugely popular Edinburgh Fringe festival this summer, and this was my main motivation in wanting to attend this event that was so often the best way to see new talent that would soon become big on the television, that I could then say I saw first and pull a deservedly smug grin as I would clearly be better than whoever I was talking to. Although I wouldnt do this. I realised it would probably be a fairly costly endeavour, however Richard Herring cautioned visitors to his website to book their tickets to all shows early to avoid disappointment, and I had some time spare on Sunday.
The official site of the Fringe, edfringe.com, is now selling tickets to all shows at very fair prices, although on Sunday it was not yet providing this service. A little foolishly (but not too much so) I decided to beat the rush and get my tickets on Sunday, and Ticketweb was the first site I came across.
The site is very easy to locate and features the usual links to hot selling gigs and festivals on the home page, as well as a search facility that can be narrowed down by venue and date, and the customary help desk, shopping cart and order status options. I wasnt exactly faced with a navigational dilemma when a large red box featured the legend Edinburgh Fringe Festival 2004, and this led to a sub-section of the site with a number of events listed, although not all of them. Purchasing each set of tickets by date was straightforward, and they even remained in the virtual shopping basket when the internet crashed (surprisingly, as these kind of mistakes never happen with Windows do they?) and I had to open a new browser. As I didnt have any problems with my order I was unable to experience the customer service, although e-mail confirmation of my order was sent instantly and included all the necessary information.
PRICES & DELIVERY
The average price of each show was around £10, although there were a few pounds added to my order overall so the site could line its non-existent pockets with my very existent money, but it was very fair. I chose for my tickets to be mailed to me through first class post (I figured I might as well get into the Fringe mentality of allowing financial concerns to wait until later on) and they arrived this morning, one working day later. The shows that werent listed on Ticketweb I had to buy from elsewhere on Monday, and this showed me that the ticket costs are reasonably universal.
Id recommend Ticketweb for a very reliable service, however there are a few points that they make very clear which caused me to pause: firstly, tickets are non-refundable, and if there are any errors in the tickets sent, there is only a brief period in which they can be replaced. This made me glad I had stayed up until about 3 the previous night planning my two day stint, but it could present problems when buying in bulk and attempting to persuade friends and associates to use them.
Sticking with the Edinburgh example, the charges are also a little steep in comparison to the edfringe.com site that I used to buy the other half of my tickets, and if I were to do it again I would have bought them all together as they are not yet selling out. Im still quite glad that I bought these quickly however, as I was guaranteed tickets to the main shows and primary reasons I wanted to attend the festival: Stewart Lees show and Richard Herrings Twelve Tasks of Hercules Terrace.
I still havent got round to booking accommodation though.
Being the slave to branding that I am, I have always bought my concert tickets from Ticketmaster's site. I just felt more comfortable dealing with a name I knew when i was giving my credit card details out over the web. Then I ran into a bit of trouble getting some tickets to see Wheatus in London. I knew for weeks that I wanted to go but the other people I was going with just wouldn't make up their minds so I kept putting off ordering the tickets. Then two days before the gig they declared that they wanted to go - assuming that I had bought the tickets. So, this left me with 48 hours to get tickets. I had been tracking the sales on Ticketmaster for a while and they didn't have the little sold out symbol next to it so I assumed they were still available. I spent 30 minutes trying to find seating area where Ticketmaster still had seats when it then changed to being sold out. I went into panic mode. I plugged 'concert tickets' into the search engine and Ticketweb popped up. I had never heard of them and I thought there wasnt a chance they would have tickets but I am happy to say I was proved wrong. We are now 24 hours from the show and they have came up trumps. They had tickets and they were actually just a bit cheaper thatn Ticketmaster's offer. Due to the show being so soon I had to pick my tickets up at the box office. That always makes me nervous because I am afraid I will get there and there will be no sign of my booking. I was wrong again. I gave the box office my name and booking reference and showed them the credit card I made the booking with and my tickets were there and ready. It seems that they are closely connected with a number of the venues so they get more tickets. I also like the layout of the site. It is very easy to navigate. Just pick a venue and see who is going to be playing there. Doing it this way has encouraged me to explore the bookings of some of the smaller ven
ues I wouldn't have otherwise thought of checking. I will certainly be using them again in the near future.
Ticketweb offers tickets for a variety of live venues, mainly in the London area. In terms of service, I can't fault them - they charge a very reasonable booking fee, and although they ask you to allow 7 days for delivery, my tickets have arrived very promptly - usually the next day! Unfortunately the web site, while fast + visually well designed, has a few foibles... The "search" function can be a bit unreliable; it claims to be a keyword search, but I've discovered that if you only enter a single word from a band's name, it often won't manage to retrieve the event you're after - you need to put in the precise event/band name to get a result. Once you've selected an event, your ticket is only "reserved" for 10 minutes, during which time you need to get your payment details, delivery details, and assorted contact info entered into the site. This might be problematic if you're a slow typist. Additionally, you're only allowed to make one purchase per event per credit card - so you need to get the size of your party right the first time! Despite these minor problems, the site works very well, delivery is *very* fast, and it's the only place you'll find web bookings for some of the smaller venues.
I ordered a pair of tickets at 4:30 pm and they were on my doormat in the first post the next day. I wanted to order tickets for a gig in London easily without either travelling to the venue or being ripped off by a ticket agency. I got exactly what I wanted with www.ticketweb.co.uk. The concert was Joe Satriani at the Sheperds Bush Empire. The ticket price was £35 for the pair of tickets with a low booking fee of £5.15 including a 95p postage. This compared favourably with other online booking agencies I have used and much cheaper than traditional ticket agencies. In the envelope I got a flyer from the Sheperds Bush Empire showing a street map with the tube stations marked and the terms and conditions for entry into the venue. What also impressed me was the seating information for the larger venues were also shown with the ability to chose the section were you want seats and once the seats have been assigned, you can decline the choice or proceed with the purchase. The seating allocation is held for 10 minutes so you can confirm with friends that the seats are ok. Very useful if you or friends know where good and not so good seats are located. They charge 95 pence postage and there is no flat booking fee so you don't get a large fee on the more resonably-priced events you might want to book online.