There is no way to see the payment from toluna!!

Open case against the payment of my Amazon vouchers and after contacting the Toluna for the 3 time I just got the same response over and over again:
Hello,

I have checked and I can confirm that your voucher request is still processing. As we order and process large batches of vouchers at the same time, it normally takes up to 4-6 weeks from when you order your voucher until when you receive it. We know that in this case the original 6-week time has been surpassed, therefore we send you our sincere apologies. We fully understand that you work hard to earn your rewards and we assure you that we will be processing all outstanding vouchers as soon as we possibly can. Unfortunately I cannot provide an exact processing date at the moment.

In order to see your reward, you need to log in to your account, then select You-Rewards, then select the period you are interested in from the calendar which appears on this page. Please also check blog post regarding rewards http://ukblog.toluna.com/.

We are sorry for the inconvenience caused and we hope that you enjoy spending your voucher once processed.

Kind regards,
Julie Connor

Thank you for contacting us.

The Toluna Team

Further information about your case is included below. Please do not reply to this email unless you wish to reopen the case.

Clearly not the best answer, I guess...