Newest Review: ... on peoples list, so I thought I would sign up and give it a try. You don't need to give them too much information and pretty much all surv... more
Not worth the effort
Author Name: kingsley1
Advantages: Plenty of surveys
Disadvantages: Too many faults, too long to pay,
I was a member of Toluna quite a while ago and was less than impressed with their awful customer service and their glitch ridden surveys.
When I contacted customer service to find out why my reward is taking so very long I just got what seamed to be a standard scripted answer saying they had run out, they did not know how long it would be until they got some more and that I would be sent them as soon as they get some more in. They say waiting time is 6 to 8 weeks for delivery of your reward but you will have to be very lucky indeed! I have never had a reward that was even close to that timescale in fact I waited around six months a few times from the date of ordering just for an elecronic voucher to be emailed to me! Too many times have I completed a survey just to find that when I answer the last question I would get the message that a 'technical error had occcured', which of course means they are not going to reward you with any points, regardless of the fact that you answered every question. It was their fault the survey had some sort of error on the last question when you click the button to submit, but it does not matter that you made the effort and spent you time completing a faulty survey they they offered you. They are a big company with lots of surveys but this is a case of bigger is not better.
Summary: Dont wast your time