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travelocity.com

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11 Reviews

Travelocity.com provides online air, car, hotel and vacation reservations.

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    11 Reviews
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      03.01.2009 02:29

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      The worst online agent.

      Never book with Travelocity....they will mess up one trip time and time again, by never issuing you with a ticket, that you are apparently confirmed on. The Airlines will not help in this case and say you have to get the "agent" - Travelocity to ISSUE the ticket, even thought it is confirmed. This happened to me on a flight to visit my husband in Pittsburgh, from the UK. I had confirmed tickets with BA, but when I turned up at the airport, they told me my ticket had not been issued by the agent and therefore the airline could not check me in onto the flight. It took my husband 6 hours on a call to Travelocity to get my ticket issued while I waited at the airport to get onto a flight. In fact I ended up on my original booked flight and eventually checked-in onto that flight with 35 mins to go before the gate closed. In that time, Travelocity, had me confirmed and issued the ticket, once i got the boarding pass, Travelocity then preceded to cancel the whole trip and book me onto a flight to Boston. Somehow I made it on to my original flight and was mid-air, whilst my husband was still trying to work out what the hell they had done to the booking. The Travelocity call centre is based in India, and the call between my husband and the them, went between various agents, supervisors and morons.....without ever resolving the issue. My connecting flight had been cancelled by them whilst I was mid-air. Therefore my husband had to collect me from Washington D.C. and drive us both back to Pittsburgh at 11pm at night! The whole of the Christmas holidays was spent on the phone to Travelocity, making sure I had a flight confirmed to go back to the UK. Eventually, they offered by a suitable flight back, out of 5 possible flight, none of which my original flight. Right now, I'm on hold with Travelocity getting what I thought was a confirmed flight back to the UK....re-confirmed and re-issued...I am still waiting, and frankly think I'll be hold until tomorrow....when my supposed flight is meant to leave at 6.45pm.... Word of caution - if you ever book with them, get your flight issued!!! Not just confirmed!! Otherwise avoid them at all costs.

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      15.04.2008 18:11

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      they are awful

      My husband is in the US Air Force. For the last two months he has been in El Paso, TX training to go over to Iraq. (We live in Charleston, SC) Most of the time, they let the soldiers come home for a week or two in between training and shipping off, but for some reason, this time they decided against it and only gave them a four day pass and making them stay in the El Paso area. So, since he couldn't come home to me, I decided to go to him. I booked plane tickets, hotel and car through travelocity about two weeks before the trip and waited in anticipation for my visit with my husband. The day before the trip, one of my flights through American Airlines got cancelled. Seems they landed a whole bunch of planes for a while do to a mechanical defect and mine just happened to be one of them. Now the only reason we found out about it was because my husband heard something about the planes and called to find out, otherwise I would have just shown up at the airport and found out then. So, called up travelocity and they told us pretty much to kiss off, we were on our own. We spent the rest of the day on our phones with the airlines ourselves and managed (after paying a fee) to get me moved to Delta and still get me in on Thursday (trip was from thursday 10th-Monday 14th). Only difference was I would be coming in about 3 1/2 hours later. Only to 8 1/2 hours to accomplish, but hey, it was finally done. However, an issue with the rental car popped up. My flight didn't land until 8:30 and we were to pick up the rental car no later then 8pm. So again, travelocity gets called and again they tell us they can do nothing for us. My husband ended up calling the car rental place and they cancelled out our reservation without any issues when the story was explained to them. (thank you enterprise). We ended up going through advantage which allowed us to pick up the car any time before 11pm. So that was only two hours of our lives we will never get back, but at least it went better then the plane ticket issue. I get there on time, get my bags, rent my car and all is well for about 24 hours. On friday the hotel informs us that Travelocity made our reservation from the 10th-14th as we had requested, but for some reason only paid through the 13th. So, the night of the 13th, we either needed to be out of the motel or pay for that evening. Again, we call travelocity and this time deal with some massively rude people in Bombay. (not exagerating, I actually asked them were they were and that is what they told me) They told us to pay for the room and get over it. Now, I have no problems paying for what I use, but it is the principle of the thing. They told us a set amount for the trip. That is why we ended up getting the tickets through them. We thought we were getting this fantastic deal and those stupid comercials they have always say, "you'll never roam alone", leading you to believe that when there is an issue, they will fix it for you. Our fantastic deal went down the drain really quick when the fees and extra night in a motel start adding up though..... Yet again we are fighting on the phone with travelocity for the next four hours. (what a way to spend your last few days together, right???) We had them on speaker at the front desk trying to figure out why they would reserve the room for us for the four nights but only pay for the three and the clerk at the front desk was just astonished by how rude they were being to us. They already had their money from us so we were no longer their issue I guess. Anyway, after going up the entire chain of supervisors that they have in the Bombay office, we finally get to the main guy, who sends a fax to the motel and agrees to pay for the last night of our stay and admitted to us that it was their fault the issue happened and they would cover the expense. Needless to say, I will NEVER use Travelocity again.

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      16.11.2006 22:04
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      Avoid booking with Travelocity, Faulty booking system, Dreadful Customer care

      I recently ordered a Virgin airline ticket for my daughter to Cape Town on the Travelocity website. The order did not appear to go through and a message said that the "Flight booking system isn't available at this time", or words to that effect. I therefore started the process again but received emails which indicated that I had booked and paid for two identical tickets for my daughter on the same flight. The same person obviously can't travel twice on the same flight so I assumed they would rectify the error immediately. I informed them by email within minutes of getting a confirmation email that the double booking had taken place. I was appalled to hear that they will not refund the tickets on the grounds that they are non refundable tickets. It was almost amusing that Travelocity have offered to refund me the Airport tax only, less a £45 Travelocity cancellation fee!! So they even charge their customers for the privilege of losing money through their unsafe electronic ordering system. I think the public should be informed of the risks of booking electronically via the Travelocity website.

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        04.09.2004 01:29
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        Travelocity is a website that helps travelers to reserve plane tickets, hotels, car rentals, and other travel miscellaneous. The site is very easy to use and fast in loading. It is really a good place to purchase tickets at the last minutes. But I also have doubts about the security of the information with them. I have reserved tickets to New York at the last minute and got a very good price. The website is easy to use and the e-ticket system is just fantastic! It saved a trip to the agency and you can just check-in at the counter the day the plane takes off. After the New York trip, I received the credit card statement couple months later. I found out that I have been charged for another trip to JAMAICA???? This really concerns me. From that time on, I am afraid to use credit card on-line again. **Afterwards, I contact the company about the matter and they cancel the charges. But it just takes time to call the credit card center and the travelocity company for this kind of error, that does not cause by me and I just lose the time without compensation. The time when I rang the company, I said,' how come I did not know I went to Jamaica??' I remembered I was using the computer at home, it is not a public computer. So I was surprised this kind of matter happens. If my transaction is not secured, i would bother less about how good it is to navigate the site, seat preference or customer's service!!!!

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          23.03.2001 23:01

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          (This review is about travelocity.co.uk) Now, I don't know about you, but I buy loads of things over the internet. So, I'm pretty used to getting things this way, and fairly aware of the problems that can happen. Nothing prepared me for what I discovered, mind. I booked a hotel (in Boston, MA, US) through the service, on a special Travelocity deal that meant I needed to pre-pay (fine) and I'd get some money back. So I did. Or rather, I tried to. In fact, just after I typed in my credit card details, it crashed on me. So, I had no idea whether the purchase had gone through, or whether it hadn't. So I dropped them an e-mail. "Has my purchase gone through?" "No. Book it again". "Okay, cool." A month later, I thought I'd go and check... to discover that the booking had, in fact, gone through - so I now had two sets of bookings for the same hotel. Cancellation was difficult (the special price means you can't cancel them!) so I thought I'd contact Travelocity again. So I tried calling them. At the time, the site advertised its "24 hour customer helpline", so I called the number to discover that it wasn't a 24 hour helpline at all. Which was a bit cheeky. So I ended up calling about five people in the States trying to work out what had happened, what had gone through and what hadn't. I eventually managed to get the duplicate booking cancelled, through no help of Travelocity. After threatening legal action against them (really!) they changed their website to remove the lie about a 24-hour customer helpline: it now correctly states its opening hours. The whole episode cost me international phone calls, my time, and has shown me that sadly you can't trust people on the internet. www.ihatetravelocity.co.uk appears to have gone. Shame...

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          14.02.2001 19:33

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          I used Travelocity last summer to book tickets from London to Raleigh-Durham. Travelocity came up with the best deal for us having compared them with most of the major online travel agents and in fact the tickets we were offered turned out to be deeply discounted. The whole booking experience was pretty straightforward. The tickets arrived promptly however it was difficult to work out from the invoices what exactly I had been charged and as it turned out I was over-charged but I'm pleased to report that I was refunded very speedily once I queried this. I have tried to use the site several times since. On one occasion I did try to book hotel accommodation for Barcelona, however this proved to be fruitless with a number of seemingly available hotels actually being full when I attempted to book them. Overall I don't think that Travelocity are any better or worse than their competitors and as usual it pays to shop around before booking anything.

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          17.01.2001 16:11

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          Travelocity.co.uk offers a range of travel services, including flights, accommodation and car hire. The site is similar in the service it offers to the likes of expedia.co.uk. The main difference to watch out for is that they do sometimes offer different fares for the same flight. A useful tool on travelocity.co.uk is the ability to search the lowest published fares, then find out the dates when the fare is available. This can often save a lot of money on airfares. However still check other sites such as expedia and even airline's own online booking services as lower fares may still be available. Hotel bookings are excellent, with a very wide range of hotels to choose from in most areas. Car search is adequate, but as with a lot of other online booking services - it can be difficult to find out the total rental cost as the price extras such as tax and insurance aren't always displayed. Overall, Travelocity is well worth checking out when making travel plans, but I would recommend checking other sites as well to ensure you get the best deal.

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          13.11.2000 13:38
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          Travelocity.co.uk is a great online booking site. My first tip would be to create an account immediately before you do anything else as the site is much easier to navigate once you have done this. When creating your account, do not put a space in your postcode as the America technology does not recognise this and throws you out - very annoying. My best recommendation about Travelocity is that it offers those flexible deals that most other online agents don't have. I spent ages and ages trying to get a return flight to Malaga for 3 nights. Nobody offered them because it is such a popular package holiday destination, they wanted me to stay 7 nights or not at all. Travelocity offered me 2 one way flights at really resonable prices. They also found me several return flights but they were all via another country and so cost quite a bit more. The point, though, is that if you want to go somewhere badly enough then you can get there. I booked our tickets to Malaga and they came through the post in three days from their Cardiff head office. All in all, I was very impressed with the service that they offered me.

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          02.10.2000 22:25

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          I am a Canadian living in London England and always on the lookout for great deals on Flights to Toronto. In the past I have always travelled on charter flights, due to the cost, and am tired and cramped when I arrive. The seats are just way too small!! I logged onto Travelocity for the first time 2 weeks ago as I had seen an advert on the tube. Wow!! What a shock!! I was looking at flights from London to Toronto, regular scheduled flights, for the same price as charters!! Why didn't I know about this before?!?!? Well I do now and will most definitely book with them in the future!

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          22.09.2000 15:38
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          Travelocity is a great site to search for a wide range of cheap flights, car hire, hotels and holidays. It also has destination guides which is helpful if your find a cheap deal to somewhere you don't know much about. The site is also very easy to use, don't be put off by the slightly cluttered front page. The actual service I found fantastic, travelocity have different deals with different airlines which means somtimes your tickets will be issued directly by Travelocity or sometimes your tickets will be issued by a regular travel agency. At first I was a little cautious of this but I gave it a try and was very impressed. Firstly I got a choice of the travel agents in my area who I would like to issue my tickets, then just 5 minutes after booking my flight on line the travel agent I had choosen called me to confirm the booking and to enquire when I would like to pick up my tickets or would I like them mailing. I choose for them to be mailed, which was free of charge even though they were going to send them recorded delivery, the travel agent then suggested sending them to my work as to make sure someone would be there to sign for them for me, so that I wouldn't end up having to trek to the post office to pick them up. The main advantage I find from booking on line is by changing dates and times slightly you can find the best deals, I've never found a travel agents who has wanted to spend the time do this, hence I never feel they've found me the best deal.

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            23.08.2000 19:51
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            I recently visited the Travelocity site after a long gap and was very pleasantly surprised. In the past I never found any really good deals with them, they actually appeared more expensive than other online agencies. But this time they really surprised me. Their price for a flight I had been enqiring about was £40 cheaper than any of the other many agencies I had enquired with. They also offer other travel services such as hotel bookings and car hire, and again, their prices are much better than others. The system is easy to use and quite informative although with the car hire, they insist on giving a weekely price + per day price and although all the extra pricing information is given (insurances etc.) there is no grand total at the end. Overall a good place to look for quotes in, I will definitely visit Travelocity again.

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