Newest Review: ... reps were. We spent half an hour trying to hunt the transfer reps down. When we did eventually find the transfer reps, only one wa... more
Impressive organisation, pity about the back up teams
Author Name: mick
Advantages: good organisation by TP
Disadvantages: see above
When booking this holiday I found it simple & well organised. The shuttle at Dalaman was very good , unfortunately on drop off at 2.00 am there was not any assistance into the hotel , the coach set off & my wife fell down a step hurting her knee.
I was surprsed & pleased to see there would be a Rep. from Koral. He did not turn up at the inaugeral meeting.
Later I contacted him because my wife had been ill all the holiday & needed a wheelchair for the return journey. He organised a taxi,which turned out to be a shuttle coach which she had to crawl into. The driver could not speek a word of English
I enclose my comments to LBA :-
On Tuesday June 5 morning, my wife & I arrived at 02.10 aboard flight LS476 from Dalaman. She was ill & had to have a wheelchair at Dalaman. On the flight in, I asked the steward to ensure there would be a wheelchair at LBA. My son had also contacted Jet2 to ensure there would be assistance.THERE WAS NOT, neither was there anybody supervising the passengers getting off the transit bus. My wife had to crawl up the staircase ,being helped by fellow passengers because the ESCALATOR WAS NOT WORKING. When we finally got to the top of the stairs and went along the corridor, there was a gentleman collapsed on the floor ,apparently suffering a heart attack having had to climb the stairs because the Escalator was inoperative. 3 attendants arrived after several minutes , why weren't they at the bottom & top of the stairs monitoring ?. Because of LBA's inconsiderate & unique policy of keeping passenger drop-off a great distance away from the Terminal my wife had to walk very painfully 150yards to where the Rollinson Shuttle coach was in the car park , after waiting some 25 minutes we were informed that the gentleman whom had collapsed was also a passenger on our Rollinson Coach.
From the foregoing I think you will agree that our experience of LBA's facilities & passenger consideration was appalling , no doubt the local press would make a great play of this story in light of their criticism of LBA's management
06 June 2012
Summary: a holiday disaster