Newest Review: ... to pick one near you :) ), and the departure and return date I wanted, you then add how many people and press search. The site then sho... more
Travel Republic & GTA Custmer Service is appalling
Author Name: Darran Swales
Travel Republic and GTA customer service is appalling; I had been moved out of the Hotel Merkur as they were fully booked into Jerome House which can only be described as a hostel. Mattress was covered in urine stains, blood on wooden bed slats, filthy walls and carpets, brown stain on towel etc etc. After refusing to stay Travel Republic booked me into another hotel but asked me to pay for the first night again as GTA were unable to get a booking confirmation to this hotel. After reassurance from Travel Republic I paid the £212 on the promise that I would get this back on my return to the UK. Three months later I am now taking legal proceedings to get my money back. All I have ever received is an automated response from Travel Republic, I feel that I have been treated very badly indeed and would not recommend this travel company to anybody looking to book a holiday. Beware!
Summary: Worst holiday experience ever