Newest Review: ... to pick one near you :) ), and the departure and return date I wanted, you then add how many people and press search. The site then sho... more
Santana Hotel and Travel Arrangements Malta
Author Name: ken kennedy
Advantages: Everything booked together only one person to deal with
Disadvantages: Communication breakdown with local agent not passing on correct info to hotel
As usual every thing went without a hitch including the private taxi I had booked even though the flight was an hour late. My room allocation was mucked up but that was not your fault and was sorted immediately, BUT
it was only my previous knowledge that told me I had the wrong room, the reception staff should confirm verbally all accommodation details on arrival, your agent in Malta made the mistake and not you but it was an avoidable error.
The only other negative observation I have is the very early departure time of the return taxi, ( 3 hrs. before flight time ) I can understand if it was a shuttle but having to wait in such a small airport tends to spoil a really enjoyable time. The VIP lounges are expensive at £50 per couple and beyond my limited budget maybe a reduction can be negotiated by you with the airports.
Overall every thing went to plan and will always recommend Travel Republic to my friends.
Summary: can't fault your company up till now everything 10 out of 10 keep up the good work