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Travel Republic failed to book my hotel!!!!!!!!!!!
Author Name: I A
Disadvantages: Travel Republic do not book directly with hotel but use sub agents who in turn use sub agents!!!!!!!
When I arrived at the Ibis hotel Patong there was no booking made for me by either Travel Republic or your sub agent, Jumbo Tours. I had to sit in the hotel lobby for over 5 hours while I waited for your office to open so that I could contact you. I was on the telephone for a total of 74 minutes during 3 international calls. Your staff were less than helpful and despite saying they would call me back with an update they never called. The Ibis staff were excellent and it was only because they were so helpful and made several calls to both your office and also to your sub agents that my booking was eventually traced over 5 hours later. Your staff would only repeat that the reservation had been confirmed to Travel Republic by Jumbo Tours. Ibis had never heard of Jumbo Tours and eventually after numerous telephone calls discovered that Jumbo Tours use a sub agent called Meeting Point. Ibis called Meeting Point who confirmed that they had failed to make a reservation on behalf of Jumbo Tours.
I would not use Travel Republic again as they did not make the hotel reservationsdirectly with hotel directly but use sub agents who in turn use sub agents resulting in no confirmed reservation.
I lost 5 hours trying to resolve this problem and spent a lot of money on telephone calls.
Summary: Can not recomend Travel Republic as a hotel booking agent