I ordered three spare parts on a Thursday via their online order facility to fix my 14 year old Hoover washer-dryer. I'd taken it completely to pieces in order to check I really could fix it and to verify the size of the replacement bearings, so I needed rapid delivery to allow me to get it put back together again and avoid trips to the launderette. On Friday the order was marked as being "processed" but I then noticed that the door seal I'd ordered was marked as obsolete. Thinking this might hold up the order I e-mailed them and had a response on Saturday afternoon that there was no problem - I'd just taken the last one and the order would ship on Monday. It arrived on Tuesday, well packed, and the washer-dryer is now running again like new.

We have a Bosch oven and when after seven years the glass lamp holder inside the oven shattered, I replaced with one from UK White Goods.I found the website very easy to use, the price was very competitive too, and delivery was speedy.I'm now wondering whether this was a genuine Bosch part given that it only lasted for 9 months.I did contact UK White Goods who said there was no guarantee on glass products.

Regular readers of my reviews may know that my husband enjoys the challenge presented to him when one of our white goods breaks down. Sad to say this is not too uncommon, and when catastrophe strikes his friends are to be found at www.ukwhitegoods.co.uk. This website is a bible devoted to everything you need to know about white goods, from selecting and buying them, to repairing them, through to basic tips such as stain removal, as well as basic fault diagnostics. The website has forums, both for the novice and the professional, and parts can be purchased here at very competitive prices. It came into being in 2000, and developed on from a mailing list that was ...  Read the complete review