by Mick M - written on 21/06/11
After 4 months, no specs and no refund, my credit card company are now on the case.
by Paul - written on 10/06/11
I don't know if their glasses are any good or not as I never received mine. However their customer service is rubbish. They only occasionally reply to your emails. [the latest is that they are having system problems]. Six months later and still no refund. No real address to send a letter to [no replies to those either] and no telephone contact. Buyer beware.
by Peter Fidler - written on 21/04/11
I would like to make people aware that I ordered a pair of glasses from this company over 3 months ago and have yet to receive either the glasses or a refund despite receiving numerous e-mails saying that a refund would be issued as it was going to take them 6 weeks to get the frames. PLEASE DO NOT USE THIS COMPANY
by - written on 04/04/11 (Somewhat useful, 69 readings)
Cancelled my order within 10 minutes of placing it (read reviews of company after placing it and thought OMG) after the 6th email -I eventually got a standard email asking if I wanted to cancel (no name-no tel no just a generic email) My money was taken the following morning and I have been trying to get a refund since. I have since ... Read the complete review
by Graham Coutts - written on 14/03/11
I have received exactly the same message - the frames I selected are now on back order from the manufacturers in Italy and may take another 2 -4 weeks to arrive. Of course I only found this out after my 3rd chasing email.I anticipate a struggle to get my money back ...
by Ray T - written on 07/11/10
I foolishly used this company too. I saw the glasses I wanted on their web site, ordered a pair, paid, then got an email telling me they were no longer being produced. After 2 1/2 months and many requests, I finally got my money back, but only after my bank interveened. I have also reported them to trading standards. I my opinion they are rogues - do not use!!! Like many others I wish I had done "due dilligence" on this company.
by Foolish person. - written on 16/08/10
Ok, I was stupid enough not to read the reviews about Wantglasses. I ordered a pair of Pierre Cardin Specs on June 30th 2010. I was so excited as I had been searching for this frame for a long time....So disappointing to be told the frame was no longer made, 6 weeks after my order! ..and now the accounts team can't seem to understand how to send my refund back via 1st class recorded delivery. ...Well, I have now sent all info and correspondence to Watch dog, I've been in touch with Trading Standards and my bank.....If I don't get my money back, that's too bad, but we need to get these people OFF the internet.
by JINXY - written on 10/08/10
DO NOT USE THIS COMPANY! I waited over a month for 2 pairs of standard glasses, only for 1 pair to be out of stock. The pair that have arrived are of terrible quality - the frames are all misshapen. i will be returning them for a refund, but I hold out little hope of getting one. PLEASE SHOP ELSEWHERE TO AVOID HEARTACHE AND BLINDNESS!
by - written on 05/08/10
WARNING ... NEVER BUY from wantglasses.comI order 6 weeks ago, they never came back to me to tell me that they have not got my order. After long winded enquiries, they cancelled my order, they said they will refund, but not how. I still have not received my money back. YOU HAVE BEEN WARNED
by BLEEDIN FED UP - written on 24/06/10
STAY AWAY, DON'T BUY, DON'T EVEN TRY TO CONTACT THEM. I have now waited over 2 months for glasses. Every email I send gets me an email back that is curt and almost rude. Their customer care policy is a joke. They are frustrating, unprofessional and the worst retailer I have ever had the misfortune to deal with. If you value your stress levels, STAY WELL AWAY FROM THEM. I wish I had found this feedback before I ordered. Funny they don't have a comments section on their website, HMMMMM wonder why.
by les - written on 15/06/10
do not buy from them. i still waiting for my money back. over a month!!!!!!
by Mrs R - written on 14/06/10
AVOID LIKE THE PLAGUE!!!! They don't deserve 1 star!!! WANTSUNGLASSES.CO.UK.... I ordered sungalsses from them and didn't have so much as a confirmation e mail! When i e mailed to asked the status of my order, I had a reply that said they were out of stock with supplier and would I like to wait or be refunded? I asked ... Read the complete review
by Rachel - written on 11/06/10
DO NOT BUY FROM THIS COMPANY.I ordered some Ray Bans on 30th May, no sunglasses, no response to my emails, oh and their phone lines don't work. Its the first time i have had a problem with a website taking my money and not delivering. If they have no intention of delivering the glasses, they are in breach of their contract. I paid by credit card so hopefully i may be able to make a claim.Please don't get caught out by this company, i wish i had checked the reviews!
by OtterFace - written on 08/06/10
DO NOT USE THIS COMPANY! : I ordered (and paid for) a pair of designer glasses on the 24th of April and still have not received anything (except for a lot of hassle) from WantGlasses. I complained, was promised 2 call backs as their phone lines do not work (that should say it all) but never received them and was then told they cannot ... Read the complete review
by - written on 08/06/10
DO NOT ORDER FROM wantglasses.co.uk or wantsunglasses.co.uk Placed an order for Sunglasses June 2010. No response to repeated emails. I now get non deliverable bounce backs when I try to email their email@example.com address. Phone lines automatically go dead when you select any option 1 through 4. I do not believe there is anybody in this company doing anything after they have taken you order and money. In my view this company is not actually trading (if trading means supplying some goods) and has no intention of supplying what you order. I am quite ceratin that I will end up registering a claim with my credit card company to recover my money.
by rp27 - written on 03/06/10
Do not buy from them!!! I have ordered sunglasses and have not received them - they do not reply to emails and their phone line cuts you off once it starts ringing!! Dont waste your money - and i still have not had a refund!!
by - written on 27/05/10 (Useful, 116 readings)
PLEASE PLEASE DO NOT ORDER FROM THIS COMPANY!! I am just in the process of contacting the Citizen's Advice Bureau to see if I can launch a formal complaint against them. A company should always be answerable to their customers and to not have a helpline is a joke!! They do offer "help" by email but do not reply! ... Read the complete review
by - written on 25/05/10 (Very useful, 362 readings)
Very strange! I saw the review on 7th May which gave a really good review of the company. I decided at that point to try some and ordered from them literally on 7th May. The order process was easy, I had my prescription with me so I just typed in the relevant information. I wanted some presciption sunglasses so went for the ... Read the complete review
by Dissapointed - written on 25/05/10
Terrible company. I have not received my sunglasses after 3 weeks, so I canceled the order and was said that the refund took place. Then it costed me a lot of time and emails to get the refund sorted. They are sending me the cheque today. Let's see if the sum matches and if the cheque gets cleared... I would strongly advice not to buy from this company. I wish I had done some research on the internet before I purchased from them..
by - written on 23/05/10
DONT USE WANTSUNGLASSES.CO.UK - I CAN ONLY ASSUME THAT AFTER EVERY BACK REVIEW THEY GET ON AND WRITE A GOOD ON. TO TEST MY THEORY TRY AND CALL THEM - THE LINE GOES DEAD APART FOR THE TRACK ORDER AND THEY ASK YOU TO EMAIL THEM . GUESS WHAT, THEY NEVER REPLY. I ORDER MY RAY BAN GLASSES 5 WEEKS AGO, THEY HAVE NOT RESPONDED - I MANAGED TO GET HOLD OF SOMEONE ONCE BY CALL TO MAKE AND ORDER, BUT THEY WOULD ONLY DEAL WITH THE MATTER BY EMAIL. THAT LINE IS NOW DEAD TOO. STAY WELL AWAY FROM THIS SITE
reviews about wantglasses.co.uk