“ Washing machine repair advice: Home page. „
I first came across this site a few years ago when I had a washing machine problem. Back then, you could ask questions on a forum and get answers to your specific problem. Unfortunately the webmaster no longer answers questions but all the previous answers are still there in the forum pages. The FAQs give information about how to track down faults and, even if you end up calling in a repair man, you will at least be the better informed which might keep the cost down.
You can also but some of the more common parts on the site and the prices are pretty good compared to other sites I looked at.
This is one of my favourite internet sites. It is so logical and contains masses of extremely useful information about washers and driers. I had used it on many occasions but the last time I had a particularly difficult problem. We had returned from holiday and the machine stopped on the spin cycle of the second load. My wife was NOT happy. I examined the motor and noticed that the brush on one side of the Creda motor had jammed. The brush on the other side had disintegrated and was scattered around the inside of the motor. The following morning I replaced the brushes but the motor would not run. At this stage I decided I needed Expert help and E-mailed Andy Trigg at Washerhelp with details of the problem. For a nominal £5 fee, Payable through WorldPay, Andy agreed to diagnose the problem. The initial diagnosis informed me that the thermal overload cutout had failed and possibly the armature. Andy agreed to supply a new cutout with easy fitting instructions. This arrived the following morning and was duly fitted. Unfortunately whilst re-installing it another part called the pecker came apart. Another E-mail to Andy and we managed to reconstruct the pecker. Although the motor now ran it couldn't turn the drum. Another E-mail to Andy and the armature was diagnosed as the culprit. Andy arranged for it to be delivered the following day. The armature arrived as promised and was fitted in half an hour. The machine now runs like new. All in all we exchanged 35 E-mails with attachments showing photos of the various parts and the diagnosis was pursued with patience perseverance and humour. This is without doubt the best customer service that I have ever received. Absolutely brilliant Andy long may you keep up the good work.
One of my chores as a kid was helping my mum lug the weekly wash round to the launderette. A huge black plastic sack of dirty washing, enough to fill several of those whopping great machines that, as a child, seemed big enough to swallow me up. That wasn't the worse part though. Mum didn't have much money so using the dryers wasn't an option and the whole lot had to be lugged home again, wet. I'm telling you, that bag was heavy!! I can understand what older people mean when they say that we don't know we're born. These days, almost all of us have washing machines in our homes and can just pop on a wash whenever we feel the need. But all this modern day equipment isn't without it's problems. With so many choices available, how do we know which machine to buy, the best detergent to use, and what to do if our beloved washer goes wrong? This is where washerhelp.com comes in very handy. Andy_(Art)_Trigg, one of dooyoo's respected members (well I don't know about you but I respect him), with 25 years experience of washing machine repairs notched onto his bedpost, has created a website designed to help us with any questions we may have related to.... yes, you guessed it, washing machines. Whether you're just about to go out and buy a machine, need advice on how best to use it, or are experiencing problems with the one you have, there's plenty of advice to be had. Should you buy new or reconditioned? Are all washing machines the same size? Which machines are the most reliable? Where's the cheapest place to buy one? Is powder detergent better than liquid? Should you use Calgon tablets? What should you do if the door won't open or no water comes into the machine? The list of questions goes on and on, and although dealing with the household clothes wash isn't exactly rocket science, there's obviously far more to choosing and using a washing machine than "that one looks nic
e" and "bung the clothes in and turn it on". The site design is easy on the eye without lots of graphic overload and navigation is as easy as it gets. A list of links to the various areas of the site is placed clearly on the opening screen along with Andy's contact information. Clicking on a link brings you straight to a list of questions related to the area of your choice. The answers are all on the same page so save page loading time, but are linked so that you're taken straight to the answer when clicking on a question. The text's large and legible, unlike the tiny fonts that some site designers choose to use, and everything's written in non-techy language that even I can understand, and believe me, anything with buttons and knobs (don't even go there - you know exactly what kind of knobs I'm talking about) usually has me running a mile suffering full blown incomprehension. To make things even easier, there's a search option too. Just put in your key words and up comes a list of links to areas that could contain the answer you're looking for. Each link gives a few lines of text to help you decide whether your answer is likely to be found there or not. One feature that I found both interesting and useful, is the forum. If you can't find the answer to you question elsewhere on the site, just pop along to the message boards and add your question to the ever-growing list. There are separate sections for "Hoover", "Hotpoint" and "Other Makes", already containing subjects like "Candy Eclypsa taking 24 hours to complete its cycle" and "Indesit: Replacing the door seal". In most cases, Andy appears to have answered questions within a few hours and, at times, within just a few minutes! How's that for efficiency? You'd be hard pressed to find this kind of free service elsewhere. I've seen the site grow from its infancy and can
honestly say that I'm extremely impressed with the work and, probably more importantly, the knowledge that Andy's put into it. Anybody who owns or is considering buying a washing machine would undoubtedly find a visit worthwhile. And don't forget to bookmark it. You just never know when you'll be needing Andy and his virtual spanner. Now, if only my machine would stop eating the clothes and spewing suds all over the kitchen floor...... ~~+~~+~~
“Not again! I just *can’t* get these skid marks out!” sighed Wanda Lust, housewife extraordinaire and the kind of Working Girl who ‘did’ Pot Noodle. She paused and waited hopefully for a disembodied hand to emerge from the wall with a free bottle of Liquid GrimeGone. Nothing. “Oh bu…tter. Darn those misleading T.V commercials!” She reached under the sink for a packet of DirtCheapDirtAway powder, opened her washing machine door and was immediately assailed by the odour of curry. If her eating habits weren’t the death of her, they’d be the death of her machine. Realising that the exotic fragrance of Vindaloo would encourage nothing more than Pilau talk in her following, she immediately sought a solution on the web, and found www.washerhelp.com Washerhelp is the work of Andy Trigg*, a washing machine repairman with twenty-five years experience of the trade. He specializes in Hoover and Hotpoint, but offers a wealth of advice relevant to all makes of machine on his site. It was here that Wanda discovered that adding detergent to an empty machine and running it through a ninety degree cycle should get rid of any lingering odours, and that her powder was probably every bit as good as something in liquid form. By now though, the only soap on her mind was Coronation Farm Hotel, and whether it’s hunky manager would accidentally sleep with his long-lost sheepdog. As she settled into the chair before the programme, a startling image filled the screen – that of a washer repairman taking apart a machine in a launderette. Staring earnestly into the camera, he announced, “Limescale’s a REAL problem!” Wanda was alarmed. Her buildings and contents were insured, she’d made a will, even carried a spare pair of knickers in case of crisis, but had never considered the devastating impact of limescale upon herself and her loved ones. Perhaps Washerhelp could assist in avertin
g catastrophe? The site was quick to load, and the clean rather than clinical white and blue colour scheme had Wanda almost smelling the soap powder. Less than tight copy in some very few places indicated that its owner wasn’t a full-time writer, but the advice offered was sound. Wanda considered a reverse scenario in which a spanner-wielding, frilly pink clad Barbara Cartland turned up on doorsteps to repair machines, and shuddered. Just one click found her reading the information she sought, and it was with some relief that she abandoned plans for the construction of an underground bunker beneath the tiny Lust lawns. Far from being a real problem, a carefully researched argument demonstrated that limescale posed no more of a threat to her than headlice had done to Yul Brynner. Keen now to expand her knowledge of all things laundry, Wanda browsed the site. She was a little disappointed to find that the ‘search the site’ link returned no results for the term ‘skid marks’, but the feeling soon turned to excitement when she discovered a whole host of stain removal tips, plus links to lots more. She read of the environmental aspects to consider when purchasing her next machine, of the precautions you can take to prevent your machine flooding the place (worth passing on to some daft bat of her acquaintance, best only referred to as ‘fruitcake’, who’d already managed to achieve this ‘rare’ drama twice in recent months), and even learned of ‘soap-free’ washing machines. She found the product recall page particularly reassuring – knowing full well that even washing your smalls could bring its own hazards, Wanda was a great believer in safe socks. Chasing another link found her on the fascinating price comparison site ‘Kelkoo’, but Washerhelp had intrigued her. Andy Trigg’s warning against using ‘anyone who can come the quickest’ su
ggested that he was a man after her own heart – a man she could do business with. She hurried back to the site, and was thrilled to find that a sudden need to get down and dirty promised to be satisfied by advice on doing her own servicing. Having handled many a tool in her time, she was undaunted by the prospect of tackling the equipment and couldn’t wait to get her hands on his parts, her excitement having escalated when she realised that this was possible by post. Her ecstasy merely abated slightly when she noticed that he was only willing to ‘do it the old-fashioned way’. Throwing caution to wind, she recklessly removed the spare pair of knickers from her bag - she *would* write a cheque! Prudence chose that moment to overcome her. Sadly replacing the knickers, she mused that Andy would find a PayPal or NoChex account easy enough to set up if he wanted to offer a payment option that Washerhelp users might find less risky. She had questions though – lots of them. The chance of being supplied with a repair manual for her machine seemed a little overwhelming to her, but she figured the best place to find answers to her queries would be the Washerhelp forum, and start small. Although a fairly recent addition to the site, the forum was already showing signs of thriving, with evidence of much input from its owner, someone who was clearly as interested in saving others cash as he was of making some of his own. Wanda was particularly moved by his efforts to help a woman who had ‘no tumble’ as she herself had enjoyed many a tumble and was loathe to consider a life without one. Registering her e-mail with the forum before posting her question (an important measure taken by the site owner to protect the querant should any safety issues come to light after matters were considered resolved), she was interrupted by the ‘phone. She’d be having a ‘guest’ tonight, but she was determined
to complete her mission at a later date. So if you should ever visit Washerhelp (and I have no hesitation in recommending that you do), don’t be *too* surprised to find an answer to that age-old dilemma faced by housewives everywhere… “How *can* I get those skid marks out?!” *I’ve met Andy Trigg, spoken to him many times and consider him a friend. Please feel free to weigh in this factor when deciding on the usefulness of this Opinion to you, although I have tried to be as fair and objective as possible in reviewing his site.
Of all the appliances in my home, the one I least want to interact with is the washing machine. Much as I still appreciate the good looks of my new toy, I still demand that it be obedient, self-effacing and not throw a wobbly because I take it for granted. All I ask is that I may open it's door, throw in some laundry and feed it with the required amount of detergent. In return I expect the linen to be regurgitated in clean and wearable condition without fuss or temperament before I turn my back on it again. This way we will get on fine. When things do not go well and you are faced with an appliance which has stopped half way through a programme still full of water, has refused to take any water at all or just sits staring at you in silent insolence what do you do about it? Before reaching for Yellow Pages, sit down calmly, make a cup of tea or coffee and log on to a nifty website, http:www.washerhelp.com which may well help. If it can't put things right for you, there will certainly be some good advice and a truly enlightening read. Quite cathartic really during a washing machine stress moment. We at dooyoo have the satisfying knowledge that we are among admirable company. We have such clever members in our midst. One such is Andy(ArT)Trigg. Not only has he gathered a wealth of knowledge during his 25 years of washing machine experience, but he has produced a fascinating website in which he shares information we could all do with. Washerhelp gives me exactly what I want from an information website. It is laid out efficiently, is pleasant on the eye, could not be easier to navigate and is very fast to load pages, although I have Opera to help me there. The Home Page, in neat, clean and mainly blue text, is an introduction leading you to the goodies within. On the left hand side is a list of bulletted links on; repairs, DIY tips, general tips, washing tips, spare parts, safety recalls, miscellaneous
items, what's new?, buying a new washing machine and links to other useful sites. On the right hand side is a search engine and a link to the forum, in which you can seek answers to your own questions. Coming soon is also a Washerhelp DIY manual. All in all a very professional site with more information than I could expect to need or find. It is my habit, on the rare occasions that I review a website, to prepare by copying headings and short excerpts, pasting onto wordpad as I go. There is so much information on Washerhelp that I finished with 6 foolscap pages. Within, under clear headings, are answers to whether you should call out a repairman, the pros and cons of using a manufacturer or independent, whether you should look for a free estimate or pay a call out charge. This last is not always what it appears and Andy tells you why. He is very insistent that you should rarely, if ever, allow your precious machine to be taken away and again explains why. He also gives an overview on spare parts and will tell you where you can find manuals for some makes. Usefully you are told the pros and cons of taking out a 5 year guarantee, whilst explaining the difference you may expect in costs from doing this or not. Before you call out a repairman, have a look over the DIY tips and you may be able to sort things out for yourself. I remember, when I had a small imagined problem with my Bauknecht, my husband had the heavy old appliance out like a shot and was soon deep in it. He looked up while he was working with a grin and said, "You know, I'd like to do this for a living." Ladies, your stronger other half may not feel the same, but he would appreciate the cost saving. As well as the techy stuff, Washerhelp lists answers to questions on whether liquid or powder detergent should be used, if is it necessary to wash at other than 40 degrees, how to remove various stains (with a link to the tipking site which i
s even more comprehensive), should you use the soap dispenser or drum and why your washing may not be coming out clean. In fact it answers questions that I hadn't thought of. An interesting point is the use of Calgon anti-limescale tablets. The water in my area is so hard that I have scale on the outside of my plastic kettle if I am not careful. Yet in 37 years I have owned only 4 washing machines, have never used Calgon and they have all been replaced for no reason other than general tattiness and an improvement in technology. See what Andy has to say about Calgon. Whilst on the subject of longevity, you will find the answers to some myths about the expected life and repair-free time of today's washing machines. The site has an interesting section on spare parts, whether it is worth buying these or not from the manufacturer and also a detailed product safety section on recalls of machines made by Ariston/Indesit, Zannussi, Hoover and Hotpoint. Have a look through the Miscellaneous section for answers to questions from soap-free washing machines to how to wire a plug correctly. Links can be found at the bottom of each page, to direct you through the site without the need to return to the Home page. I will leave you to browse through Washerhelp as there is yet more good information within. Yet, the site is not unwieldy, I found it pleasing to browse and with a lot of thought behind it. At the very least Washerhelp will take a lot of the mystery out of your machine. So if you do have to call out a repairman, you are well armed.