www.washerhelp.com (washerhelp.com)

Member Name: John Hewitson

Product:	washerhelp.com
Date:	16/05/03 (323 review reads)
Rating:

Advantages: Superb advice, Genuinely helpful , cost effective

Disadvantages: none

This is one of my favourite internet sites. It is so logical and contains masses of extremely useful information about washers and driers. I had used it on many occasions but the last time I had a particularly difficult problem. We had returned from holiday and the machine stopped on the spin cycle of the second load. My wife was NOT happy. I examined the motor and noticed that the brush on one side of the Creda motor had jammed. The brush on the other side had disintegrated and was scattered around the inside of the motor. The following morning I replaced the brushes but the motor would not run. At this stage I decided I needed Expert help and E-mailed Andy Trigg at Washerhelp with details of the problem. For a nominal £5 fee, Payable through WorldPay, Andy agreed to diagnose the problem. The initial diagnosis informed me that the thermal overload cutout had failed and possibly the armature. Andy agreed to supply a new cutout with easy fitting instructions. This arrived the following morning and was duly fitted. Unfortunately whilst re-installing it another part called the pecker came apart. Another E-mail to Andy and we managed to reconstruct the pecker. Although the motor now ran it couldn't turn the drum. Another E-mail to Andy and the armature was diagnosed as the culprit. Andy arranged for it to be delivered the following day. The armature arrived as promised and was fitted in half an hour. The machine now runs like new. All in all we exchanged 35 E-mails with attachments showing photos of the various parts and the diagnosis was pursued with patience perseverance and humour. This is without doubt the best customer service that I have ever received. Absolutely brilliant Andy long may you keep up the good work.

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