Bought this kettle approximately 1 and a half years ago. Initially we were happy with it, but after a few months a problem developed: when the water had boiled and the kettle had switched itself off automatically, after a few minutes it would switch itself back on and start heating the water again. Apart from being annoying and wasting electricity, this was sometimes dangerous if we had just used all the boiled water and put the empty kettle back on its base, then it would start heating despite being empty. If you switched the kettle off manually, instead of relying on the automatic switch-off, this problem didn't occur. This continued for several months; I know we should have taken it back to the shop, but it was just one of those things we didn't get round too! Then a few weeks ago we noticed the plastic on the side of the kettle was turning flaky and starting to develop thin cracks. The cracks gradually spread, and after a week or so, boiling water started to squeeze out through the cracks, drip by drip, and run down the side of the kettle when it was boiling, onto the base which of course is connected to the electrical supply!! Very dangerous! Unfortunately by this time the kettle had passed its one year guarantee period so we couldn't return it for a refund, but I still think it is very bad for a 1 year old kettle to do this. I don't know if the cracking of the plastic had anything to do with the times the kettle had switched itself back on when empty and started heating, but I do know for sure I wouldn't touch any Breville product with a barge pole after this experience!