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This is a review of the Morphy Richards Kettle Accents model 43062 which is a stainless steel kettle featuring a black enamelled coating, with twin water gauge so you know how much water is in the kettle viewing it from each side (it can hold up to 1.5 litres, I boil only what I need at a time to save energy so keep a keen eye on this), but also rests on a 360 degree cordless base. Our kettle failed and as I enjoy a few cups of tea a day I was in a bit of a rush to replace it. Ok, so I feel rather foolish about the fact that this kettle purchase became my shining example of what happens when I don't make time to research the product. Instead, I allowed myself to succumb to it's sleek looks, but have found myself boiling over with annoyance ever since.
Things started out so well. I was truly in love with the sleek black finish and clever flip lid design the moment I saw this kettle in store, and couldn't wait to get home and try it out, eager for a nice hot cuppa. So what went so wrong? Here is my bad experience in all it's sorry details.
We live in a hard water area, and accept that as such we get through the lion's share of de-scaling products, but I feel that I should have had more than a couple of weeks enjoyment from my new kettle before the inside AND outside were completely coated in limescale, worst around the lid, and for some bizarre reason, along the handle. So I de-scaled the kettle, only to find that the black enamel started peeling around the lid and spout. As harsh a chemical as a de-scaling agent may be, surely a kettle of all things ought to stand up to it's treatment. So much for my good looking kettle, it was starting to look very shabby, very quickly. I could only hope it would at least perform it's task of boiling water well. Surely?
As I became more familiar with my new kettle, I began to notice a couple of more serious design flaws, which I felt put the user at risk of potentially a nasty accident. Firstly, I realised something was not quite right with the angle of the handle, meaning it's pour was really off balance, and the more water I boiled in it at once, the more awkward it became to pick up and pour, so when making many cups at a time for guests, I began to boil only half a kettle at a time, I felt I would rather boil two lots of water than risk dropping a kettle of scalding water. I notice from a quick look online, that a later on edition of this kettle model 43173 has a different shaped handle so whilst I can't comment on it's use, from appearances alone it looks more balanced, so perhaps other consumers of it's predecessor fed back similar issues which have led to this later change. My second issue being, that even after boiling, the cool to touch body of many plastic models these days mean that you don't risk burning your fingers if you happen to touch the body of the kettle, not so with this metal cased body, I have scalded my fingers on a few occasions, by absent mindedly touching the body of the kettle to see if it has boiled, as most of us do, I am sure.
What really finished this kettle off for me, was that the flip lid design of the kettle could easily have been it's best feature, but very quickly the lid became difficult to release at the touch of the button, seeming to catch on the inside of the kettle, so I would have to encourage it to open fully by hand, worse still, it wasn't long before even this failed to work and there were occasions where I ended up prising the lid off with a knife's edge, until one day the lid just snapped clean off of it's hinges, indeed, by this point I was feeling I was about to flip my own lid.
I have never ever been so disappointed in a product like I have this one, never encountered so many issues with a product as I have this one, and all from a reputable make such as Morphy Richards, and am seriously shocked that it even scraped through quality control standards to be on the shelves in the first place. I'm sorry to have to say that the only recommendation I can make about this kettle, is stay well clear. If however, you are still prepared to take a chance, be sure to keep it's two year manufacturer's warranty safe. It only deserves the one star because it did look nice to begin with.
I bought one of these from Robert Dyas, I NOW guss it must be a problem model as Robert Dyas were selling them at well under list price, manufacturer dumping a product they know if faulty?
First one failed at 9 months, lid jammed and you scald your self with steam when you try and pour out boiling water, second one replaced by Robert Dyas failed in same way after 6 months, that is 15 months into a 24 month guarantee.
Robert Dyas refused to replace second time as it was over 12 months old, they only guarantee for 12 months despite box says clearly on all sides, 2 year guarantee.
Would cost nearly £8 to send it back to Morphy Richards, and then it will only last a further 6 months?
I will not be buying any more Morphy Richards products and I am in the market for an Iron, Kettle and Vacuum.
This kettle is very attractive and looks great in the kitchen when new, unfortunately it has not under gone very thorough testing by it's manufacturers.
The black paint on the stainless steel body starts to come off where the top meets the lid and the lid jams after about 6 months use.
In the process of jaming, the back hindge lifts so when you pour boiling water out of the kettle steam escapes from around the lid to body joint and you can scald yourself, at least until you get wise to the problem.
Has a two year guarantee, but who want's to go to the trouble and cost of sending it back.
My first one lasted 9 months, the replacement 6 months, at £30+ an expensive mistake.
Am now looking for a reliable, light weight, quick replacement.
What has happened to product quality and testing these days? You can't even rely on the 'old names' any more.
I purchased this kettle a couple of months ago and paid around £35 for it. So far, no problems with it.
Main feature for me is that it is black and stylish which I found hard to find.
It is a quiet, quick kettle and looks good. It has a flip lid (a button to flip it open for those not in the know!) Also it has a 2 year guarantee which a lot of kettles do not have.
Excellent value for money.
Short name: Morphy Richards 43062