I wanted to add a bit of balance to the reviews on here. I bought my kettle in 2001, and it is only just now in 2012 that I need to look for a replacement. It is the plastic window in the side that has finally perished and cracked at the top, but throughout its life it has been an excellent applience. It looks great, it boils fast, and the big fat handle is really nice and easy to grasp. It sounds like there has been a hiccup with later production, but the actual design is very ergonomic, and in my case it has been extremely durable.
The downsides are that sometimes it takes a little while for the thermostatic cutoff to work when it boils; that the lid does not open - I've never needed it, but I could see in hard water areas you might; and that the sides do get hot, although that's true of all stainless steel kettles.
In summary, assuming the production problem is fixed, this is a very durable, ergonomic piece of kit that lookes great.
I have the same experience first one leaked within the guarantee period Morphy Richards replaced it. Three years later it is leaking again. Good looking kettle, works well but despite the high price seems to have an average life of about 2 years.
We bought our first Morphy Richards 43010 kettle in January 04 purely for the design of it despite the relatively high price.
Around 18 months later it started to leak from the bottom of the display window. John Lewis replaced it without a problem in August 05.
Now the replacement kettle has gone the same way leaking at exactly the same place.
This time unfortunately it is out of guarantee , and having searched the internet it no longer seems to be available. It's not even on the Morphy Richards website. Perhaps they now recognise there is a problem?
Great looking but definitely sub standard which is disappointing for a top of the range item and even more disappointing that the design is no longer available. Quite frankly who needs a water level viewing panel anyway you can always judge the level by the weight of it cant you?
Malcolm & Garry
Ours too has leaked but only after two years.We live in Hampshire which is a hard water area.We will not buy another - can't take the risk of another flood over the electrics and work surface.Barry
Good looking Kettle, works well, but we are on our fifth replacement unit! Morphy Richards insist they do not have a technical problem on these, their most expensive kettle, but everyone we have had has started leaking at the bottom of the level window. One unit the bottom 20mm of the window disintegrated flooding the work surface. Average life span seems to be about six months for our hard water area. To be fair Morphy Richards have sent out free of charge replacements for each failed unit. Worth noting that its not the quietest kettle.
I was given this kettle as a gift in March 2004, after 15 months it started leaking from the lower end of the water level indicator onto the wooden base. Morphy Richards replaced it but now the replacement kettle has started leaking at the same place. I do not live in a hard water area. I have now been offered another kettle (any style) at a concessionary price, this will have a 2 yr guarantee
Has a nice looking design, which is clean and functional. Well balanced so easy to fill and pour. The switch sometimes bounces back off if flicked too quickly but since it has a nice blue glow this is forgiveable. Ours developed a leak from the water level indicator due to limescale buildup and this effectively destroyed it within two years, so unsuitable for a hard water area. Shame really since it's the most stylish one we could find.
Short name: Morphy Richards 43010