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Mamas & Papas Venezia 2 in 1 Pushchair

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6 Reviews
  • poor customer service
  • poor customer service, v.short warranty for price, would have expected more
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    6 Reviews
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      01.01.2009 23:40
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      Shop around. You may find something slightly better

      I bought this pushchair second hand from a friend, after finding out I was expecting my son.

      To start with, I was impressed by the appearance, and even now I have people asking where I got my pushchair. For the first few months, I used the pram attachment, but as my son was large for his age, he outgrew it VERY quickly. Storage was a bit of an issue, as it is very bulky when folded. We didn't really find out about this issue for a few weeks as I don't drive, and it wasn't until I was trying to get the pushchair into my father in laws car that I realsied the problem.

      The folding mechanism can be fiddly, and you definitely need a family member of friend with you to fold it, one to hold the baby, the other to fold the pushchair with both hands. I've kept the pushchair parent facing, which my son seems to enjoy as it means he gets more social interacion than he would in a forward facing pushchair.

      The hood attaches using poppers which tend to come undone very easily. The pushchair lies flat, which is a bonus with a napping baby. The footrest is adjustable, and my son seemed to prefer until recently.

      I wouldn't actively recommend this pushchair as a first choice, as there are now better pushchairs on the market, but on a whole, I've preferred this pushchair to others on the market.

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      13.11.2007 20:54

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      dont rate this pushchair at all and had to put a star to allow me to submit review

      my oldest son is now 6 and we had the venezia for him and i was completely satisfied with it. i was overjoyed to find that it was still available all these years later so didn't hesitate to buy another for my 2nd child. how wrong and disappointed am i ? VERY ! the first 1 i purchased from the babylady at canterbury had parts missing off the chassis and had to be returned within the first week and the replacement is just as poor in quality. the poppers that attach the hood to the chassis are very loose and drive me crazy having to constantly re attaching them, the hood mechanism itself is also very tempremental and if i travel over an unsmooth pavement or cobbles falls down completely !! I used the raincover once and it tore through the reinforced plastic that hooks over the chassis immediatley and one of the vent supports wasn't even sealed into the plastic properly. The overall quality of the stitching on the covers,hood and cosytoes is disgusting and the safety label sewn into the car seat was hanging off and became unstitched within a months use. i have taken it back and it went off to mamas and papas only to be returned saying they could find no faults whatso ever !?? the stiff mechanism on the handle of the car seat that broke my thumb nail on several occasions it was so stiff was remedied by the babylady by plastering it in Mr.Sheen !"!?? i was disgusted that i had spent £350 on something that apparantly at the point of sale i was advised to regularly service and lubricate my pushchair and car seat mechanisms with furniture polish !!?? i am currently taking this up with trading standards ( watch this space....) and will never again spend my hard earned cash at the babylady canterbury or to purchase any products from Mamas and Papas.

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      10.05.2004 05:22
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      • "poor customer service"

      I really researched the pram I was going to buy, and feel sadly let down by the venezia. Even though my baby was on the smaller side of average, the safety harness only just fit when she was lying in the flat position. It's fine now she is sitting up more, but I wasn't able to safely use it in the flat pram position for very long. I think it's poor marketing to describe it as a 'pramette' as people will expect it to function as an alternate to a carry cot as I did. It's very low to the ground and when the handle bar is in the reversed position you end up kicking the bar at the bottom - and I have got very long legs at all (unfortunately!!). It's also quite hard to get around tight corners in cluttered shops in this position as you have to steer from the back wheels - this means anticipating corners before you reach them! The other issue I have is the very poor customer care I received from mamas and papas when I raised these issues with them - they've just got too big for their boots in my opinion! Having said all of this I am growing to like the pram now my baby is getting a bit older. It is very versatile and it's great to be able to see her when used in a pushchair position which I think is the unique feature of this pram.

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        26.04.2004 00:22
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        • "poor customer service
        • v.short warranty for price
        • would have expected more "

        We bought this after shopping around a lot, and were impressed with the practicality of the item. It was being bought by grandparents, so we weren't allowed to be bothered about the relatively expensive cost. When we purchased the item the shop were great and couldn't do enough. We were given a 6 month warranty. Initial impressions were good. The car seat being able to fix into the chair was very useful, and the chair itself was reclinable, and folded up well (one of the only pushchairs of its type that would fit into the boot of a Micra. The fixings for the press studs (plastic moulded) quickly wore out, meaning that the cover wouldn't stay on properly. Also, the cover began to fade. The brake, while functional, seemed fragile when being applied. Having a young (first) baby meant that we didn't really have the time or the energy to get the problems sorted out. When we finally went to the shop we were told that the shops didn't deal with the problems, and were given a customer services number. They told us that, as the chair was just out of the warranty, we would have to post it to them and they would give us a cost for repairs. Not wanting to be without a pushchair, we gave up and carried on with it as it was. The rubber wheels started to wear down very quickly. We don't walk long distances, so we were surprised, as the chair was getting less than average use. Our boy, now two and of average size, does not fit in the chair properly now, even though we were told that the chair is meant to be suitable up to age three. The straps don't stay attached properly. The foot muff squashes his legs, both in the chair position and reclined. The basket underneath is ripped. The denim material is now faded considerably. The rain cover ripped. The final straw came recently when the brake snapped off completely. We wrote to Mamas and Papas, who collected the chair. Their 'service report' admitted the faults
        that I list above. Though the chair is not at its predicted end of use, it is now not fit for purpose. However, Mamas and Papas have accepted no responsibility for the faults. They quoted us around £130 for repairs. Of course, after paying around £350 for a pushchair that is now unuseable after 2 years, we didn't want to pay another £130. We asked them to send it back. We now use a buggy puschair that we picked up for £5 from a car boot sale.

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          04.10.2001 04:44
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          I'm not sure how many fathers out there get excited about baby equipment but I can honestly say this is the best thing we have ever bought. My wife and I fret over everything we buy for weeks and this was about the fiftieth pram we had looked at. She wanted a traditional carry-cot type pram and I wanted something that would last longer as Ben got older. We got both with this. The Venezia has a host of clever touches. The folding mechanism is ingenious, and once you have the knack you can actually unfold it with one hand (useful while baby is wriggling under you other arm in Tesco's car park). The handle can be easily arched over the top of the pram to turn it forward to backward facing or vice versa. When he was a tiny baby we could watch him sleep as we walked round, now he wants to watch where he is going all the time! The harness is easily adjustable and various bits of the pram come off to convert to a good sized but light push-chair. A raincover and insect cover are also included for Britain's changeable conditions. But why do I love it so? Well, firstly it gave us a great freedom. It is easy to transport, store and adapt. However the real crunch came when the shop assistant helped us allowed us to try fitting it into our car. I had been dreading losing my Ford Puma - a car i loved - but it seemed inevitable once baby arrived. This may seem very sad indeed but the joy that came over me as it eased comfortably into the boot was immense. So a good sized pram that converts into a good sized push-chair as baby grows, has a host of clever adaptations AND folds up small enough to fit into a Puma. I've told all my friends to buy one if they ever get round to having children.

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            26.01.2001 02:21

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            I chose the Venezia for many reasons. The reversible handle is the one that really sold it to me though. When my daughter was a very young baby I used it as a pram with the handle as in the picture, and now I use it more as a pushchair facing the other way. I think the adjustable height bit of the handle could be higher though. You do get more height with the pushchair facing forward, but for anyone over six foot tall to push it would be quite uncomfortable. Also, if you have long legs and therefore a long stride, you will find that you kick the bar across the bottom - a bit of a pain! It folds very easily to a low, but wide, freestanding pushchair, but I would say that it is fairly heavy and I would not attempt going on a bus with it. The five point harness is very good, but I have yet to establish whether it will last to 3 years. My daughter is almost 11 months and with her big coat on takes most of the available height in the straps.

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