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In May 2013 I bought my Acer Aspire S3-391 laptop computer as my home laptop to replace a series of netbooks which had been slowing down and getting buggy.
I had high hopes when it arrived. It was a beautiful looking things - all slender brushed metal and elegant looks. It's screen at 13.3 inches was a step up from what I'd got used to with the Netbooks and I loved the way it felt under my fingers. I bought a 500 Mb version with Intel Core i3 3217U and 4GB RAM. What can I say? I'd done my homework, read zillions of reviews, and like someone who'd been told that the computer dating agency had found my perfect match, I was hoping for a long and happy relationship.
I didn't get one.
Two and a half months later I heaved a great big sigh of relief when the angel working the Amazon helpline told me I could send it back for a free replacement or a full refund. The words 'Full Refund' flew out of my lips. I didn't want one of these again.
The problems can be summed up with two words - Windows 8. What a nightmare. It had not long been out on the market and Microsoft were still claiming it was perfect and the users were stupid. It was incompatible with my chosen free virus protection, it only worked if I could persuade it to 'pretend' it was doing Windows 7 and after two months it started freezing. The help from Acer was less than useless which is why I'd always buy again from Amazon because they were 'acer than Acer'. They gave me the full £400 back without quibble and I bought a Samsung Chromebook instead.