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Acer V5-531P

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2 Reviews

Acer V5-531P Laptop Pentium 987 6GB 500GB Windows 8 64 15.6' Touchscreen Display

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    2 Reviews
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      07.06.2014 20:20
      Very helpful




      Be aware - this review concerns the SELLER Antonline, not the product from Acer. (I selected "Like" for product -- but would rate the Seller, Antonline, "I hate it") I ordered the Acer laptop in June as a graduation gift for my son. It actually arrived earlier than expected and was gifted a short time later. While the laptop seems fine in all other respects, it had one manufacturer flaw - it simply would not charge. While plugged in, it operated well and my son loved the Windows 8 interface, but remove the plug and it would not operate. I tried to seek a repair or replacement under the factory warranty through stores local to my area. I was always redirected back to the original seller. I contacted Antonline within the 30 day guarantee window by email through Amazon. I then contacted Amazon to make them aware of the issue and they, also, sent an email explaining the issue. I received an email back explaining that my 30 days had been exceeded and, therefore, outside the return policy (Antonline was counting down from the "order" date, not the "received by" date). I contacted Amazon once again to determine when the 30 day guarantee begins and they confirmed that the guarantee begins the date of delivery to the customer, not the order date. They, also, sent another follow up email explaining to Antonline that I was within the return policy time frame and this matter should be resolved by them. I received my final email notice from Antonline explaining (again) that they do not follow the Amazon guidlines and, instead, begin the 30 days from the date of order, not the date received. (For clarity, the difference between the two dates was 3 days). After contacting Amazon and asking what to do, I was told I would receive a total refund of the purchase (isn''t this why we all LOVE Amazon in the first place?) and I could simply reorder the laptop from another seller. While that isn''t the easiest way to resolve this issue, it is one way and I have chosen to do just that. It really seems as though Antonline went out of their way to not resolve a manufacture warranty issue that could have been handled simply and would have resulted in a sale retained by them, a happy customer with a good review and need not have involved Amazon at all. Personally, I would never order from Antonline again knowing their attitude towards the consumers they sell to. If you like what this laptop has to offer - as I did - I suggest searching another seller on Amazon and find yourself happier in the end should you face a warranty issue as I have.


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  • Product Details

    " Acer V5-531P Laptop Experience the world of Touch with the Acer V5-531P / As well as everyday computing being made easy thanks to the Intel? Pentium B970 processor and large 6GB memory you can now explore like never before / The 15.6' 10 point touch display intelligently allows you to tap pinch stretch zoom rotate slide and scroll - making viewing documents or adjusting pictures effortless / A 500GB hard drive allows you to store all of your favourite music movies and games comfortably - furthermore you can enjoy them all on your built-in DVD drive / Transfer data 10 times faster with USB 3.0 and even connect your laptop up to your television via HDMI to enjoy your images on the big screen / Thermal comfort technology has been included allowing your laptop to stay cool so you can enjoy your laptop at your convenience; whenever wherever / Intel the Intel Logo Intel Inside Intel Core and Core Inside are trademarks of Intel Corporation in the U.S / and/or other countries."

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