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AJP 3100B BDF Series

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4 Reviews
  • Terrible after sales support
  • bad scree
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    4 Reviews
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      11.02.2003 17:07
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      I agree 100 % with Urmston. I had a very similar experience although mine was purchased by my company and given to me as a leaving present. I had no idea they wanted to see the back of me so badly ! Total rubbish, constantly rebooting itself for no apparent reason, losing everything unless you had saved it. Lots of niggly small problems which AJP are very dismissive about. Try contacting them on the telephone. You are left holding for up to an hour if you can get through at all. My electrician has tried to contact them every day for the past month to seek some advice on repairing the power supply unit which is unique to their product and also fell apart. His comments are unprintable. On/Off button fell apart. I have to use a pen to press it down to switch on/off. Modem / phone line port disappeared into the machine itself so I have to leave the cable permanently connected. Other parts can be heard rattling about inside it. All this from normal, careful use. Nothing out of the ordinary. I am desperate to remove my data from it but dare not boot it up now as I cannot recharge the battery and can get no sense from them on a power supply unit ( I'm even willing to buy a new one at £ 75 my data is so valuable to me ). The laptop will then be discarded. Biggest pile of crap I have ever had the misfortune to own. Stay well clear of these people.

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        02.07.2002 07:38
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        • "Terrible after sales support"

        We bought 6 laptop computers from AJP just over a year ago. We were attracted by the low prices, high specifications and the relatively good reviews the company had received in What Lap top magazine. The problems however began immediately, with one laptop being sent back within 2 days of purchase for a faulty screen. We soon realised that AJP do not actually manufacture their computers but import them from the far east and then stick AJP labels on them to give the impression they manufacture their own brand laptops. The truth is, their laptops are bough for less than half the price they sell them for, and from their own admission, many of the internal parts fail within a year. We have had to scrap three of the 6 laptops we bought from AJP and it has not even been 16 months since we bought them. My own laptop has broken down more than 5 times, and every time I returned to AJP to give in my computer for repair, I would always meet another extremely dissatisfied customer, fed up with the number of problems their AJP notebook had given them Anyone intending to buy a laptop from AJP should know that although AJP will be happy to quickly repair laptops that go wrong the 6 or 7 times within the first year of purchase, but they will be also be happy to leave you in the limbo if the laptop fails after the first year of purchase. In my case AJP even admitted that the fault they had diagnosed in my machine was the direct result of a faulty part, but they wanted to charge me the price of a replacement laptop to repair it. When I threatened to sue them, they maliciously damaged the motherboard rendering the laptop beyond economic repair. My advice to any potential AJP customer- you would be better of buying your laptop from AJP's supplier in the far east. You would stand more of a chance of some courtesy and assistance in the event of your laptop failing even though you will be buying the same piece of junk, here or there.

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          12.01.2002 01:12
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          • "bad scree"

          I bought this laptop I while back and I have had no end of problems with it. In little over a year I suffered these problems. Power supply socket it computer: Broke 4 times! Hard disk Failure: Once (Bear in mind this meant I lost everything on it including many digital camera photos) Screen Failure: Once These are simply the times it broke there were other problems as well like huge overheating which caused it to crash and the battery going from 2hrs to litteraly 5mins. I also know that these problems are not isolated as a friend also got this laptop and had similar problems. It also weighed a ton. I can not emphasize this enough do not buy this laptop or any laptop from this company.

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            14.07.2000 20:22

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            This will only be a brief review because I have only recently bought this machine. I'll go into more detail once I have discovered more about it. When my laptop computer broke I decided rather than just get it fixed, I would buy a new one. I wanted to upgrade, my hard disk kept running out of space (and I used compression) and felt that the world was turning to DVD. Looking through ads was long and complicated so I sent out a request to quotes from various companies. Several weeks later and some companies still haven't replied! AJP were quick to respond (as were several others) but their price was far cheaper than I had exepcted. Although saying that I did spend extra because I included two years insurance. The price below is for a 14.1" TFT XGA, PIII-600 speedstep, 8Mb AGP ATI video card, 128Mb memory, 12 Gb hard disk model, without faxmodem but including 2 yrs all risk insurance, delivery and VAT. This was fractionally more than the second cheapest quote for an equivalent machine, which did not include insurance. What especially please me was that it arrived two days after making the order. Keyboards are either soft or clicky. I haven't used a soft one in a while but the AJP machine has one of those. It is probably better not to be putting too much pressure on a laptop anyway. The keyboard is solid and doesn't dip inthe middle some of the keys are tiny. Where my old laptop doubled up, this one doesn't making for the smallest keys I've seen on a laptop for Delete, Insert etc. Worse still delete is on the bottom right of the keyboard, before the cursor keys. This will take a lot of getting used to, I have been doing Ctrl-Alt-Break to reboot! The screen is large and clear and the case seems sturdy. Rather than black it is a silvery gray with a grrenish tinge. It does look stylish. Although I haven't put it to much use it seems to be incrediably fast. This could be the processor (m
            y previous machine was only a PII-233) but as it includes large file copies I would have to say it recommends the hard disk highly too. The DVD sadly is region locked, as they all have to be from January 1st, 2000, and it is a model for reach there is currently no known cure. If anyone knows how to change the Torisan (Sanyo) DRD-U624 please let me know. As with all drives it allows only five changes (although I can't see the point of that) so surely if you set it to region zero before it locks then there would be no problem? I'll just have to see how the machine performs over time, I haven't checked battery performance out, although I don't expect it to reach two hours, but I am impressed so far. As well as the computer itself, you also get driver disks, MPEG II software (DVDExpress), Windows 98 v2, a carry case, powere supply and manual (although this is somewhat useless).

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