Graphically out dated now for any form of game use (it has no 3d accelerator) but beyond that this the laptop has served me well for three years and is a great media player and office laptop, i'm currently typing on it now.

Durability:

Of all the laptops I have tried and tested (except bullet proof ones) this has to come in top of the class. It has taken countless amounts of abuse from me from being dropped down stone stair cases on several occasions, scratched to death in my bag and constantly being picked up by the screen. yet to date the only problems despite all this abuse over three years are a very loose hinge on the screen, a green line up the right hand side of the screen and a problem with the ram expansion slot.

RAM:

The ram is fairly easy to upgrade but requires removing the keyboard.

Hard drive:

80gb is a bit limiting but external hard drives are cheap and the laptop has a built in multi card reader.

Processor speed:

For Media playing, web browsing and office work this power is more than ample.

Best Features:

Has to be the dvd palying function with the play, pause stop etc buttons being on the left hand side of the keybaord as well as the fantasic sound this laptop produces.
Word of warning though after loading linux on it I lost the wow surround sound function even when I reinstalled windows temporarily :(.
The built in speaks for their size are very impressive and very loud.

Customer support:

Very Very good from my experience. Though if you read the comments section you will see Nar2 has a different opinion of them

Worst feature:

Life of battery isn't great as it deteriorates within just months. You can increase this though by every once in a while draining your battery before recharging.