Before buying a laser printer, I investigated the machines in PC World, as well as making enquiries through the manufacturers (via tech-support). Kyocera not only had the best product in terms of output quality and cost per page, but their support service was the quickest and most efficient. I felt confident that if I had any issues that they would be able to resolve them quickly and easily. (When e-mailing them, I received prompt replies - normally within an hour, unlike Epson, who still haven't replied 14 months on...) The printer itself is a little larger (in terms of its footprint) than a sheet of A4 paper. It is fairly quiet in operation and shuts itself down to a silent standby mode when not used for a few minutes. This does slow down the output of the first page on subsequent wake-up. The graphical output of the printer is among the best in its class due to KIR (Kyocera's image enhancement technology). The printer is also very efficient with its use of toner - I'm still using the original cartidge 14 months on (with no obvious sign of impending emptiness), although I did go out and buy a spare cartidge (£20) just in case. The quoted speed of 8 pages per minute is believable, although graphics can take marginally longer. Upgradeability is also good - the printer can cope with up to 36Mb (supplied with 4Mb), and while Kyocera recommend thei own memory (very expensive), Tech Support did inform me that one type of generic RAM would work (although off hand I can't remember which). The printer also has the option of a network card and / or a second paper tray. The driver is simple to use and easy to install, and Kyocera's support is second to none. I have no hesitation in recommending this printer to anyone and everyone!