SLC - Not all bad! (Student Loans Co.)

Member Name: totallyextreme

Product:	Student Loans Co.
Date:	19/10/09 (35 review reads)
Rating:

Advantages: Got my loan

Disadvantages: Some errors

Intro
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Right, i no the whole student loan process has come in for a lot of stick lately, and, from the sound of things, it is all very just and it deserves it.

However, i am a great advocate of hearing 2 sides of the story, which is something that this company has definately not received in recent times. It has been slated and slated after failing to dish out the required loans for the start of term. However, when you consider the amount of work it has to go through, it is not surprising that a backlog does occur.

I would also like to say, that i have never had a bad experience with this company.


My experiences
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I first signed up to the student loan company website last august, shorlty before attending university for my fresher year. I filled out the information in good time, and received my loan, prior to going to university, just as i should have done.

When it came to reapplying this year for my second year at university, i also had no troubles. I even managed to test out the customer service system. I had lost my ART id, which is basically your unique number to log in to the site. The next day i phoned the company, i found them to be very hospitable and i quickly had my ART number without much drama and reapplied straight away.

A few weeks later i received by letter saying that i had once again been approved and that my tuition fee had already been paid to my university. It also informed me of the dates which i would be paid my maintenance loan. The first of which, was the 24th september.

So, with great anticipation, after the masses of bad press over the summer, the date came, and sure enough, there it was. My money was where it should be, in my bank account!


Summary
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Thus i would like to put out there that this company is not all bad. I fully accept that yes it has obviously made mistakes and there were some horror stories about students not receiving their loans. However, there are always two sides to every story, this did not happen to me and therefore it gets a big thumbs up from myself.

Summary: 4 stars