We were looking at having new conservatory so we contacted 4 different suppliers including Anglia. The Anglian salesman sounded very positive and produced a very good looking option on his laptop, but would not give a price. He said he would come back with a quote and wanted to do so after I had quotations from the other suppliers – I agreed to this, but I should have smelt a rat!
Anyway after seeing the other suppliers, they had supplied written/email proposals and I thought that it would only be fair if I got Anglia to do the same rather than giving them "special dispensation" to come up with an offer after seeing the other quotes.
So I contacted the salesman by SMS (he requested this rather than ringing) asking that he provide his quote so that I can compare with others, but he insisted that he wouldn't, and that he wanted to make the formal presentation "as agreed".
I then requested that if that was the case then he come to me before the others had given me their proposal, but again he refused.
At this point I gave up and told him that if he would not provide the quotation by email or at the new date, then I said that I would remove Anglian from our list of potential suppliers.
This he also refused to do, and I made it clear to him that it was up to the customer to change their mind and pointed out that he should "remember the stones" - a link to the salesman's course that has one of its rules is "the customer is always right".
Again he refused so I told him that I did not want to see him and that the matter was now closed and I was sorry that Anglian did not want to do business. I told him that I did not need him to tell me how to make a purchasing decision (I'd spent over a decade in pre-sales) and that I did not appreciate his attitude.
His response was "Them you (his words!) for wasting my time sir. I expect potential customers to have integrity and to keep to agreed courses of action. I do not need you to tell me how to do my job either. This number is now blocked on this phone as I require absolutely no contact further from you. Good day sir".
I hasten to add that my wife was most upset by the way their salesman treated us. As he insulted my integrity (not a good move for a potential supplier!) I did send him a follow on message from another mobile to explain why I wanted a written quote (as he never asked).
Based on my experience I will never contact Anglian again and I would recommend any other's considering them to make sure they get quotes from several other vendors as well and not to give Anglian the last "bite of the cherry". I did some more research and this does seem to be a standard approach by many double glazing salesmen where they initially come up with a very high price and then drop this to win the business and try to “pummel” the customer into submission.
I did accept that Anglian may have an excellent product, I am not impressed with the training they give their salesmen.
I have had windows installed by Anglian and thought the initial installation and preparation was ok, however the bombardment of phone-calls, letters and even home visits was astronomical to the point we had complain to trading standards.
We purchased so called sound-proofing windows, which actually dont work half as well as the windows we had prior to installation with secondary glazing. The installation however was fine and we have had no issues with the windows in general. I do believe the quality of their windows is good but when we only purchased for half of our house we were then bombarded.
Starting to have weekly if not twice weekly calls, then letters, then on two occassions a salesman arrived on my doorstep I was beginning to get irate with this company. We made several complaints to Anglian asking them to stop contacting us and if we wished to have more windows from them then indeed we would contact them but continually this went on.
We phoned, we wrote letters of complaint to head office and we had to bar their numbers with BT and then take our complaint to trading standards especially after being targeted on our doorstep with a salesman.
It was beyond wrong in their approach to us to the point we will probably not be purchasing more windows from them in the future therefore with their continued harrassment they have lost a customer. We still now occasionally get letters and promotions form them but it has taken a long time for them to finally get the message that we no longer want a service from them.
So overall they provide good product albeit Im sure there are much better and then beware of their continued harassment to sell more to you.
Cowboy installers, took over my property cutting down plants, breaking glass and just left it on the patio for animals to walk on. Took plants off their pedestal and just left them on the ground, I could not lift them to put them back. Left glue all over my curtains. Did not show me how to use the windows, left holes and gaps in the mortar for the damp and rain to get in and rust the window ties. Cut the ties on the greenhouse leaving it blowing around the garden in the gales. And so much more. I withheld some money on the grounds that the installation was not worth the value they charged me for it. Now being taken to court because they refuse to negotiate in writing only on the telephone. I wonder why??!!!! Who is the Chief Executive?
I will update you on the court case.
After a burglary, they installed a new patio door frame that was 8" too small leaving a gap between the frame and the house. They propped it up on bricks from my garden "temporarily" and left it for 2 weeks. They mistakenly threw my house keys away (in the company skip). 2nd visit they brought doors that opened into the house instead of out to the garden. I complained to the CEO and this is the unfeeling response I got "I would sincerely apologies for the concerns expressed within your communication and for the delays and inconvenience which you have suffered in this matter. I have asked to be kept fully informed and although Anglian Windows Limited does not offer compensation, if you have incurred proven quantifiable loss as a direct result of the issues detailed within your communication, on receipt of your claim, I will discuss this matter with our Legal Advisors and respond accordingly". NO customer care, putting the onus on me to claim and mentioning legal advisors to try and put me off. It took 10 weeks to get my windows properly fitted and they simply do not care! Having received the above from the CEOs office, after the installation I refused to pay the full amount as this was the only way of getting any recompense at all. I was asked to pay full price (£3000 - no discounts!). I reluctantly accepted a paltry £125 discount as after the stress and upset of a burglary this was the last thing I needed!!! I will never, ever use this company again
A cold caller saw that I needed a new drive and knocked on my door promising that all quotes were good for a YEAR. On this basis I arranged for a salesman to call, he arrived without the appropriate paperwork but with all the best excuses and swiftly took my deposit on the provision of a photocopy of the front page of a contract and promised delivery of the full T&C within the cancellation time. This he failed to do.
On receipt of the full terms it was clear that the quote was an estimate so I attempted to cancel the product. Should have been easy and straight forward as only three of the seven days had passed since receiving the full T&C but no, this Company is attempting to find a reason to keep my money. Under no circumstances trust this Company to abide by their own term and conditions of contract.
For the last 6 months I am dealing with a mouse infestetion in my new Anglia Home atic, after calling the exterminator, he found out how the mouses were getting in my atic and had babies between my closet and bathroom walls , hearing the scaching noise and the smell of urin it was through the loose sidding. I am very unhappy. Mice urine is toxic and can case severe lung problems and cronic allergies and to make it worse I have son with severe cerebral palsy and cronic lung problems, that requires daily aspiration with a soction machine and breathing therapies. Now my dream home is my worse nightmare.Carmen EuliarteKaty Texas
At the begining of this year I filled in an online form for a quote from Anglian windows. Within minutes I received a telephone call from them asking when a representative could call round. A date and time was agreed. The rep duly arrived and went through his sales technique. After measuring up, he gave me his quote for 8 windows. Just short of £8k for eight windows. I thought it expensive, but, asked for a written quotation. The figure was written on a piece of scrap paper, with no explanation of what was involved in the installation. The rep stated he would contact me in a weeks time after I had received my two other quotes form different fitters. He did not leave me a card with his details on, just that scrap of paper. I complained to Anglian Windows by email, and they stated that the area rep would contact me.
The next day I received a call from the same salesperson, who had visited me. He said that the arrangement was that I would ring him, and asked for details of my other quotes. !! When I said I was not happy with the price he quoted, he said he could recalculate it, I declined as he should have given the best price originally. At nearly £1000 per window, and thats with a "50% discount" what a rip off!
I have since had my windows replaced by a local tradesman, and am extremely happy with the quality and price. Nowhere near the price of Anglian.
First of all let me say that the product that Anglian provide is second to none. However their sales technique is exactly the same as the rest of the corrupt industry. Please take the time to read this and ensure you follow these tips.
Take the list price
Take off 10% if you have finance
Take off the relevant promotion. At the minute it is 50%
Take off 40% off that price
If it is the end of the month or a Monday evening this is the best time to push. If they really want your deal, i.e. above £6k then they will drop this price by a further 10-15%
It has to be known that the company will take the business upto 75% of the original list price. I do not understand why we waste our time in trying to con people out of their hard earned money for our personal gain. If you like the salesperson, great but remember anything more than what I have suggested with the discounts goes directly into anglian's pocket.
Also if you pay full whack the sales person get 15% of the total order, nice work if you can get it. All I ask is that you use the above formula with anyone that comes to your house to get yourself the best deal.
If you choose safestyle work on the premise that it is £300 per window and £500 per door. That way you know you are not paying too much.
As for Everest avoid like the plague.
In August last year, I ordered Anglian windows and porch for my bungalow.
I agreed to pay what they asked for in order to get the job done quickly before the cold winter to follow ( suggested by the salesman!!).
Anglian were quick in getting the payment deposit and chased hard for it, but that was all they worked for. Once I parted with my cash, I was 'abandoned'.
Over 6 months later, I am still waiting. I am being fobbed off by them and pushed from pillar to post.
Does anyone have any suggestions on how to get my deposit returned? My countless emails and phonecalls to their offices are going unheeded....!
I wish I had done more research on this company and their antics before placing the order with them.
Please feel free to contact me with any useful suggestions. I am at the end of my tether!!
we received a call from Anglian, they running a promotion and my house chosen for discount if we allow them to put their advertising board at my house. i agreed and arranged, their sale rep arrived and told me the list price for my doors and windows £19,035/- it was big joke of the year then said we will give u discount because i am allowing them for advertisement sales rep called to his manager who quote me £9700/- which i refused. i last when the sales rep about to leave i asked how you can do last again sales rep called to his boss who quote me £4850/- and if you confirmed by tomorrow you will get some more discount.
just image if i was agreed with the £9700 or some where near.....i would be ended up with the loss of £5000/- approx.
if they are really serious about business they should speak truth and quote initially right price. i believe that company try their luck to rip off as much as they can.
i got all conversation record.
Firstly i need to say that I personally have worked for Anglian for 15 years. I started at the bottom and left last year as a regional sales manager. In my experience it's a bit hit and miss per region but I would like to share a few tips on dealing with an installation.
Firstly when you contact Anglian to register a problem don't bother with the local branch. These are made up of sales guys and marketing people, not the customer service operatives. Ask to be put through to the fitting depot or "PROMAR". These are the regional head offices which will deal with problems. A lot of the time the local office staff just don't have te to deal with complaints.
When you get through to regional offices always ask to speak with an installation manager or a sales manager. The sales managers are usually busy but just keep calling. Mornings are the best time to call.
If the regional office is unable to help (and a lot of the staff in these offices on the ground level are useless) then go for head office in Norwich. A quick Google will bring up contact details.
In regards to sales staff if you encounter a pushy one then telephone their local office immediately and ask to speak to the sales manager or the area sales manager. These are the people with the most clout and are most able to resolve any problems.
If you have a partner and they are not at the time of the appointment then it is against FENSA regulations to make a sale. We could quote a price but unless all the legal buying power lies with one sole person who is present it's unlikely that most branches will entertain the quote. You can negotiate a "leave me with the quote and i'll have a chat with my husband" but it's not that effective.
A lot of Anglians customer records are held in paper form in local offices. This is why you get cold called after giving your number out. Just politely ask for your data to be ammended on their paper records. It saves their time if they ring back through the data again so they will be very willing to oblige.
Door to door people tend to be a bit more competent than office staff as they are paid entirely on commission only. Seeing as they get paid up to 70 quid per quote they can sometimes become over enthusiastic and become pushy. Just politely tell them your real reasons for not wanting a quote. They are wise to all the usual excuses and you will just be called on again and again.
The local mags and leaflets which give lots of tips on how to get rid of cold callera are read by Anglian staff too so don't quote them word for word. Often canvassers see this as "i am interested but i'm scared to talk to canvassers" and will try you again at a later date.
To really ensure nobody knocks on your door put a personalized polite notice on it. Don't use the generic mass produced stickers as these often get ignored.
Golden rule is always deal with head office or regional offices. Not your local sales office when it comes to after sales.
Always deal with a foot canvasser for the best discounts. It can make differences of thousands of pounds as Anglian invest really heavily in foot marketing amd try to encourage as many sales from it as possible by slashing prices and opening discounts that are not available to people who rang the company up. - its odd but true!
I asked for a quote for a conservatory from Anglian. Some man phoned and immediately started the hard sell patter - are you the homeowner? are you married etc. When I said I only wanted a quote and not any selling techniques he hung up!!! Very rude and rubbish - a lucky escape for me. He probably would have been harassing me for hours. I would NEVER use Anglian.
I wasn't desperate to update my house, but a guy, "cold caller", pleasently pushed me in to a quote appointment. Then after receiving several calls, next day quoteman arived an hour late! Than he gave a quote and I said thanks it is too expensive. Then he rang to his office in front of us to inform them that offer was rejected. Then quoteman turned his phone speaker on that I could heare what his "boss" saying. "boss" from phone speaker sad that I waisted their time! So I asked this quoteman to run from my house and never come back again! It is TOTAL JOKE THIS ANGLIAN! They showed me just about 10 diferent front door designes. I did asked do you have more? Answer was no, but we the bigest company in UK! That is TOTAL JOKE!!! In LATVIA you have hundreds designe to choose from! That is TOTAL JOKE!
NEVER EVER CONSIDER ANGLIAN! TOTAL WAIST OF TIME AND THEY ARE VERY UNPROFESIONAL!
THE WORST EXPERIENCE I EVER HAD SINCE I MOVED TO UK 10 YEARS AGO!
Be aware that mice will chew the rubber at the bottom of the door in which the stopping censor is cased. This will result in the door neither opening or shutting without a great deal of trouble. Anglican of course do not point out that this rubber could be attacked by rodents and merely point out after the event that they are not responsible for any damaged coursed by animals. They also claim that our door is the only door that has suffered in this way. They then offer to replace the rubber for a further £540 and of course omit to point out that the same thing can happen again. Poor after sales service and rather aggressive customer service manager. Will not be using this firm again.
Just had facias/soffits/bargeboards/guttering fitted. I needed it done, got 6 quotes, Anglian matched the cheapest quote. Salesman was nice, started the usual, but the price he quoted me to be honest was not too bad in the first place. Installation was requested for 13th and they came on the 13th. They told me it was going to take 2 days, and they completed it in 1 day! they stayed late, did a 12 hour day. They cleared everything up and were very pleasant - even though i did have to make them 9 cups of tea each! (2 man team) maybe this helped... anyway, i really can't fault the installation team or the salesmen.
The only reason they get 4 instead of 5 stars is that the office was a bit poor at communicating. I had to send emails to chase them to advise when they were doing things etc. otherwise it was all good.
i'm sure there are people that have bad experiences with them, and most of these people write reviews! but mine was generally a good experience and I wold use/recommend them for this kind of work in the future.