Anglian - rude, pushy salesman, don't book the appointment! (Anglian)

Member Name: Laura

Product:	Anglian
Date:	13/08/09 (495 review reads)
Rating:

Advantages: He liked my dog (or was that to get the sale?)

Disadvantages: Rude, pushy, creepy

Well our anglian sales rep just left after wasting an hour and a half of our time. I had a young chap cold call at my house a couple of days ago offering a quote. Fair enough I though, we do need the porch replacing desperately. Ideal! He said, and booked me in. Later that day I got a call asking if my husband would be present at the booked time...no I said, he would be at work. A new time was arranged so that we could both be present for the 'quote'.

Fast forward to this afternoon, chap came in from Anglian, didn't seem to mind my Jack Russell jumping up at him and making a fuss, so I thought he can't be that bad! He showed us the DVD (after commenting on our 'grim' porch and our 'huge' flatscreen tv. Yes, very interesting, we made all the right noises I suppose, and then he brought out an actual window from his bag. Very nice, leaded stained glass job, my dog demonstrated it by walking through it whilst he had it open! All looked good, good quality locks and whatnot, so what about this quote then?

We all went outside, measured up, he mentioned how he could get us a MUCH cheaper roof by putting a slanting poly roof on rather than felt, fair enough we thought, sounds good. Then we went back inside and he started fiddling with his calculator for about 10 mins whilst me and hubby sat in silence, looking at each other in total boredom...

"Right!" he said...then fiddled for another couple of minutes. "ooh if only I could sell you another £400 of product I could get you a door for £95" - okay, this didn't make sense at all. Finally, he shows us the paper - the list price ("ignore that") the discounted price (this is with the showhome agreement- free advertising for them basically) and the then gold account discount (24% APR, ouch). Okay we said, that seems reasonable, somewhere in the region of £4000 for the porch to be completely redone. "We are not signing a deal today though, we need to think about it, we got married less than a week ago and she (me!) has just lost her job." (rather annoyed at him saying that but nevermind!)

Cue salesman barking on about the special discounts his boss gives out - only a few selected houses in prime locations for show homes get these - and the "unofficial" figure would be down to £2800, how does that sound?

Yes great, but we're not signing today. "All you have to pay is £49 and then you have 2 weeks to think about it!" No, we're not signing today, we can't afford it right now. Then he calls his boss and talks loudly for ten minutes about us whilst we go into the other room as it's too uncomfortable.

"Right well my boss isn't as polite as me and likes to get down to business, so what he wants me to ask you is why i've wasted an hour and a half when you've got no money?" This was so rude, I stated that all along I just wanted a quote, not to sign up for anything. Hubby says if he had answered the door to the cold caller there would be no appointment made, simple as that. Salesman calls boss again, we're getting pretty p*ssed off by now, and finally after another low deal, one time only, sign now or you'll Never get it again, he decided to go. Cue awkward silence, no card left or anything, as he shut the door we said some choice words about him and vowed never to touch Anglian again!

He boasted about how we got pensioners to sign up to the gold account when they had never had anything on credit before in their lives, what a crook! When his boss calls (as he said he would) I shall tell him exactly what I think! I am so glad we didn't sign up, after reading all the reviews on here!

Summary: Not with a barge pole