Newest Review: ... I arranged for a salesman to call, he arrived without the appropriate paperwork but with all the best excuses and swiftly took my deposit... more
Review from ex-employee
Author Name: An old manager
Advantages: 15yrs experience
Disadvantages: Can be a pushy company
Firstly i need to say that I personally have worked for Anglian for 15 years. I started at the bottom and left last year as a regional sales manager. In my experience it's a bit hit and miss per region but I would like to share a few tips on dealing with an installation.
Firstly when you contact Anglian to register a problem don't bother with the local branch. These are made up of sales guys and marketing people, not the customer service operatives. Ask to be put through to the fitting depot or "PROMAR". These are the regional head offices which will deal with problems. A lot of the time the local office staff just don't have te to deal with complaints.
When you get through to regional offices always ask to speak with an installation manager or a sales manager. The sales managers are usually busy but just keep calling. Mornings are the best time to call.
If the regional office is unable to help (and a lot of the staff in these offices on the ground level are useless) then go for head office in Norwich. A quick Google will bring up contact details.
In regards to sales staff if you encounter a pushy one then telephone their local office immediately and ask to speak to the sales manager or the area sales manager. These are the people with the most clout and are most able to resolve any problems.
If you have a partner and they are not at the time of the appointment then it is against FENSA regulations to make a sale. We could quote a price but unless all the legal buying power lies with one sole person who is present it's unlikely that most branches will entertain the quote. You can negotiate a "leave me with the quote and i'll have a chat with my husband" but it's not that effective.
A lot of Anglians customer records are held in paper form in local offices. This is why you get cold called after giving your number out. Just politely ask for your data to be ammended on their paper records. It saves their time if they ring back through the data again so they will be very willing to oblige.
Door to door people tend to be a bit more competent than office staff as they are paid entirely on commission only. Seeing as they get paid up to 70 quid per quote they can sometimes become over enthusiastic and become pushy. Just politely tell them your real reasons for not wanting a quote. They are wise to all the usual excuses and you will just be called on again and again.
The local mags and leaflets which give lots of tips on how to get rid of cold callera are read by Anglian staff too so don't quote them word for word. Often canvassers see this as "i am interested but i'm scared to talk to canvassers" and will try you again at a later date.
To really ensure nobody knocks on your door put a personalized polite notice on it. Don't use the generic mass produced stickers as these often get ignored.
Golden rule is always deal with head office or regional offices. Not your local sales office when it comes to after sales.
Always deal with a foot canvasser for the best discounts. It can make differences of thousands of pounds as Anglian invest really heavily in foot marketing amd try to encourage as many sales from it as possible by slashing prices and opening discounts that are not available to people who rang the company up. - its odd but true!
Summary: Tips when dealing with Anglian