Bryco Nightmare (Bryco Windows)

Member Name: TinaB

Product:	Bryco Windows
Date:	17/03/03 (953 review reads)
Rating:

Advantages: Cheap

Disadvantages: poor after care service

Our Bryco nightmare & it's not over yet!
We had windows fitted by Bryco in September 2001. End September 2002 noticed that the main lounge windows were not closing fully to the frame.
Phoned Bryco to request engineer - asked to wait for a call from the repairs section with proposed date of visit. Over next 4-6 weeks called at least once a week to chase as never got a call back. Eventually I called & asked to speak to supervisor & said if didn't receive call that day would be making written complaint. Received a call from booking office within 1 hour. The excuse given was that their computer system had been wrongly configured so that it thought my postcode was in the North of England and the request for a engineer kept going to their Northern Office who then didn't notify head office they couldn't allocate the job.
Engineer came out said it looked like vertical support beam had been made without a strengthening bar which is why it was bending & windows wouldn't close properly.
In December when the fitters came to fit the part and unglazed the window they found the real problem which was that the horizontal centre support beam was no longer attached to the frame on one side (Engineer said it had been made too short) and consequently it had caused the vertical support to bend. Engineer advised us to keep away from the window until it could be repaired as the only thing holding window up was the sealed glass unit and there was a chance the structure could fail if windoes were opened. Parts ordered the next day.
Calls made at least once every week from then until March 2003. Various excuses given as to why parts hadn't arrived e.g. they closed for two weeks at Christmas so had a back log; the machine was broken; they didn't have the machine needed any more so needed to be got out of storage; Parts manager was unavailable etc.
Then wrote first letter requesting problem to be sorted within 7 days. Reply from Bry
co on 4th March saying a manager would respond within 14 days(!). Sort legal advice and then wrote second letter on 7th March requesting they respond by 12th March & sort the window out by 19th March. Reply from Bryco on 10th March to say would manager would respond very soon. If we do not receive a reply by end of day on 19th March we will be consulting a solicitor again to start proceedings against them. So we shall see!
My advice - yes their windows were good value and the general quality and standard of fitting was as good as any other company - but getting them to carry out repairs under their 10 year guarentee - NO HOPE!

Summary: