VEKA WARRANTY USELESS WILL NOT COVER IF COMPANY YOU USE GOES BANKRUPT
CHARGE £100 CALLOUT IF THEY DO COME OUT THIS CHARGE IS HIDDEN AWAY IN SMALL PRINT AT BOTTOM OF LAST PAGE OF THEIR BROCHURE.MANAGED TO FIX LARGE NUMBER OF PROBLEMS MYSELF FOR LESS THAN £100 AND MAKE A BETTER JOB OF IT THAN SO CALLED PROFESSIONAL FITTERS.
I HAVE READ THIS REVIEW AND IVE NEVER HAD ANY PROBLEMS WITH NORTHERN TRADE WINDOWS IN ALL MY TIME AS A BUILDER AND I FULLY RECCOMEND THEIR SERVICES BRILLIANT TRADE COUNTER
Do not use this company. I did all the right things, obtained lots of quotes, viewed lots of windows, but what I did wrong was choose Morton Windows. I chose the company based on what they said they would supply in the quote, it now turns out that they are unable to supply what they quoted for. The contract I signed means nothing to them. The surveyor who measured up for the replacement windows ordered the wrong windows from their supplier John Fredericks. Morton Windows has admitted it made the mistake and that I was not at fault. However, they withdrew an earlier offer to replace the windows for the correct ones and now want me to accept what they've given me and pay the rest of the outstanding money. Despite solicitors letters, they refuse to replace the windows with what I ordered. How can a company legally be allowed to do this?
WINDOWS FRAME BOLTS FELL OUT OF WALL COMPANY WENT BUST RANG VEKA TOLD NO GUARANTEE IN FORCE AS THEY HAD NOT ACTIVATED IT COMPLAINT USELESS,DONT FALL FOR THESE CHEATS
Recently used supaglazing,totally Hasel free ,good job good windows pleasant staff.would use them again.
The reason we went with Able Glaziers was their supposed reliability and accurate quotes. Well they phoned up on the day of the appointment to tell use that they would be 4 hours late and that the price would be at least 50% higher than quoted. I told them to not bother coming.
In February 2012, I engaged C.R. Smith to replace all the windows in my flat. From the outset there were innumerable problems caused by poor workmanship, defective materials and overall finish. These included several internal timber sills which were cracked and had to be replaced; lack of sealing around the vents; screws inserted at angles and not countersunk; sealant very messily applied. There was also totally inadequate protection for the contents of the flat against dust and debris. Worst of all, many of the windows are far from airtight and much inferior in terms of insulation to the ones that they replaced. C.R. Smith recently tried to remedy this by inserting larger gaskets around the windows, which then fell off - in one case the first time that the window was opened. During the cold weather, certain rooms were virtually unheatable, so bad is the insulation. During the recent of remedial work, one of the sills ended up with a deep gouge.
C.R. Smith ended up being issued with a final warning letter of legal action if these issues are not resolved.
Recently the joiners came again and replaced all the gaskets and a pane of glass that was scratched during the original installation. Guess what? When one window was opened the gaskets instantly peeled off. Sealant is very visibly and sloppily applied and the replacement pane of glass is far from straight.
I would originally have been prepared to give two stars on account of the fact that CR Smith kept good contact and were prepared to come round and do remedial work. However, what value is this if they never get things right? Their seeming inability to achieve basic competency in a routine job is, for an established company at least, little short of breathtaking.
I am sorry - but after a year and a half of constant hassles I can in no way recommend CR Smith to anyone and they are definitely worth no more than one star.
My firm advice would be to avoid CR Smith and look elsewhere for a company that focuses on delivering quality and substance rather than just a slick and persuasive sales and media front.
As an ex-employee I can tell you the truth. They will contact you either by phone or by door canvasing and they will not give in harassing you until you agree to a visit from one of their Sales consultants. They start off with a very high price and then pretend there is some type of 'Scrappage Scheme' to justify dropping the price by 30%. If this doesn't work they will find another reason(s) to justify dropping the price in increments by up to another 30%. Now you are getting near the realistic price. Remember to hold out until they reach their absolute lowest price.
A nightmare experience having Pro Fit install a conservatory for us, it was so badly installed that we are having to have the whole thing dismantled by another company and put right. How this company stay in business is beyond me. Steer clear of this firm, I wish I had.
Steer clear of this shambles of a company, nightmare from start to finish, we have to get another company to put all their work right at our expense, the owner of the firm installed our conservatory so badly that the whole lot has to be taken down and rebuilt, be warned.
Two years ago Crystal Windows supplied and fitted double glazing in my flat. The job was done really badly with a lot of problems coming to light straight away, not to mention the mess and damage to walls and wooden floor that was left in the property after the workers had left. In the time following the installation more and more problems are appearing and it feels like these windows will never be right, as the quality of the product is very substandard and the way the installation was carried out created a lot of additional issues which to this date have not been resolved eg. huge gaps between the window panels and the wall opening which have not been properly sealed resulting in a lot of damp around the window area and also inside the property, no proper seal around double glazing panels.
If you want to avoid many stressful problems with your double glazing do not consider this company.
Very happy with all the work smiths have done for me over the years and the windows I had done most recently I am over the moon with. They look great, keep the house extremely warm and we were very pleased with the price they offered me. The sales rep was very knowledgeable and gave us some very good advice when it come to window designs. We then had a survey which was done by a really nice guy and then had it installed by a husband and wife team which have fitted our last 2 jobs and again they did not disappoint us. The only bad thing we have experienced with this company is that we need our reference number before they can locate our file which I understand is a security protection thing however it can be a little awkward to find it when needed. Overall a very satisfied customer
We researched the best windows and decided on Network Veka. The nearest installer at the time was Hardmans Windows of Wallasey. I paid for an insurance backed guarantee and received a signed and numbered paper that described the extent of the cover. It afforded a 10 year warranty on the frames and a 5 year warranty on the glass units.
I contacted the company today as there is rust coming through the upvc frame at one point. I learned that the company I purchased the windows from ceased trading when the owner retired due to ill health and was advised that whilst they could come to see the problem there would be a call out charge and any repairs would be at my expense. It seems that the insurance backed guarantee was a myth. The paper is worthless. When I Contacted Network Veka they explained that there was no insurance back guarantee in place with them.
The company today has most of the same personnel in place (basically the previous owners family). When I said that I felt I had need stiffed and that the practice of closing one company and opening another using virtually the same name is really just a way of avoiding obligations and liabilities, I received a very aggressive response.
Clearly the previous company had some shady practised and the new one has a lot to learn about customer relations. There are many better replacement window companies out there. The true test is how do they respond to complaints. The answer on this occasion is poorly.
I recently purchased 10 new windows from Anglian, choosing them because they are a well known, long standing company. The sales process went smoothly but unfortunately, the installation process did not. Mid installation I discovered there was a mistake with my order which management then tried to charge me for (an additional £1000+) and they also suggested I was partly to blame for the mistake.
I got caught up in an internal dispute between the sales department and installation team that took a long time to resolve. I made phonecalls that weren't returned and was treated with rudeness and disrespect. I also had technical questions they could not answer.
Both times the installation team were in my home they left mess, debris and enough dust to write in, even though Anglian claim to leave your home spotless post installation.
After much upset and hard work my home is back to normal and my new windows are in. Thankfully, they look good and are an improvement to my home.
I trusted Anglian but will not do so again.
This company use subcontractors to do the replacement of broken/misted DGU's. The guy who actually comes is (usually) a local self employed glazier who is paid half of whatever you pay Able. So for a job costing you £300, a £150 goes to Able
You could have rung the local guy up yourself and saved yourself a fortune.
Another thing to be warned about.
You know you are always advised to get three quotes for a job. Well Able have taken this a stage further. They have launched:
www.118glazing.co.uk and www.findlocal247.co.uk
These are NOT search engines giving you a choice of contractors to quote you for your next job. What you are seeing in your results are companies and phone numbers all operated by Able. Every single result in your search on this site provided Able with another chance to get your money.
In the case of www.findlocal247.co.uk, there are 24744 of them!
You have been warned
Double glazing is known to significantly improve the energy efficiency of households (through reducing the amount of heating and cooling required).