THE UPVC DOOR COMPANY (Double Glazing in General)

Member Name: Auntie H

Product:	Double Glazing in General
Date:	20/10/04 (4481 review reads)
Rating:

Advantages: Pretty pictures in adverts

Disadvantages: Non existant customer care, No service

Anyone living in Scotland , or perhaps North of England, would have found it hard to miss the adverts put out by the aforesaid UPVC Door company of Blantyre , Lanarkshire recently.

You get the picture - no hidden costs, nothing to pay until totally satisfied etc etc. - adverts on the TV ,1/2 pagers in the Sunday , pictures of shiny upvc doors, with shiny happy faces of staff awaiting your call, and pictures of happy smiley customers.

Well, I wish I'd missed their adverts. I called them mid August , arranged an appointment for a salesman to call on a Saturday morning. He was late- spent the best part of day chasing up the appointment on the phone. When he eventually arrived however, pleased enough with selection of doors on offer, chose one , advised that total cost would be £249 and given an installation date of 20 September.

Like most people, I have a limited amount of annual leave -so was a tad concerned when at 3pm on 20th , no one had arrived to replace the door. Several calls between myself & the company ensued , only to be worryingly told that the installer had "his phone switched off" However, I was the "second job of the day" - a bit worrying, given the time. I wanted my home to be lockfast by bedtime, you see. However, need not have concerned myself, as the door was NOT the one I had ordered in any case.

I don 't intend to bore you here detailing the number of phone calls made that afternoon to their offices in Blantyre, nor describing the blantant lies & excuses given for the lack of communication , and disgraceful attitude displayed by the installer. I will leave that to your imagination. Suffice to say, I agreed to take another 1/2 day's leave on the following Friday afternoon- waited around and still no door. Again the installer could not be reached by the female in the office, who by now purported to be the "manager"

Unfortunately, I cannot give you an accurate review of the finished job , or the actual product, as the disgraceful standard of care up to that point left me with no alternative but to cancel the job after loosing a day & a half's leave for nothing. I took the view that if the company cannot get basic customer care right, then what chance would there be of the finished product being OK. I also couldnt stand having to go through the rigmarole of wasting yet more time if the job wasn't right and I needed to call them out again. Interestingly though, I met an acquantance a few days later, and told me that she wished she knew that I had planned to go to the UPVC Door Company in the first place, as she woud definately have talked me out of it. She herself had a door fitted by them a few months earlier and eventually had to get a independent joiner to make good , after the UPVC Door Company were recalled 3 times to attempt to sort out the original botched installation to no avail.

My advice would be to contact a local firm which still believes in integrity and providing a good level of service to its customers.

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