Stay clear of Surrey Windows & Conservatories Ltd (Double Glazing in General)

Member Name: no-maka-doo

Product:	Double Glazing in General
Date:	05/10/08 (348 review reads)
Rating:

Advantages: None

Disadvantages: Many

SURREY WINDOWS & CONSERVATORIES Ltd (Tolworth/Surbiton): This company should not be touched with a barge-pole! Its service is poor, its workmanship of a very low standard and its ability to cope with complaints nil. Bricks and masonry are ripped out with no real attempt to make good the damage - it is merely covered over by plastic fittings. Of the several windows we had installed one has an ugly dent in its sill and, furthermore, was left unfinished - totally unsealed. Another, our main front window, turned out not to be in the style we ordered - but on raising this with the company's director we were subject to abuse and a total refusal to accept what we said. At one point, we were told: 'You shut up!' One side of a pair of French Doors only fully closes when locked, otherwise there's a 2-3mm gap at the top! In short, the service offered by this company is as unacceptable as it is unprofessional - so, again, avoid it like the plague! We're now left to make good its mistakes. Incidentally, we had four quotations for a small conservatory. One was £9,400, one £10,000 and another £12,500. The fourth quote, from Surrey Windows, was £16,000!

Summary: Poor quality in every department.