We had windows fitted by them six years ago and had a problem with the handle on our kitchen window. When we called them about this we were told that the mechanism was now obsolete but they would look into it for us. Alex called us back the same day to let us know that he had sourced one for us and somebody would be round the next day to fix it. Sure enough the next day they were there and the problem was fixed.
Alex and Danny should be very proud of their company. They work very hard to look after their customers. I'm sure not all companies out there are this good. As Alex said to me, you find out what a company is really like after you have paid them and you need them back. This company do come back and are really trustworthy and honour the guarantees they give.