NPower Home Team - total waste of time and money (Plumbers)

Member Name: ChrisBell

Product:	Plumbers
Date:	30/10/08 (467 review reads)
Rating:

Advantages: None at all.

Disadvantages: Don't fix anything - Don't turn up on time - NO CLUE

NPower Home Team - DREADFUL service DO NOT USE

We moved into a new house in July knowing that some of the appliances etc were not entirelyunctional. One problem we knew about was that the heating didn't work. So, in early august I contacted a number of plumbers to get a quote for repair.

Npower fofered two options - a pay as you go service, or a fixed price repair for £195. I chose this option as they "guaranteed" to repair any problem up to a maximum parts cost of £600.

The guy that came out was very pleasant, assessed the problem and said he'd come back with a quote.

SEVEN visits and THREE MONTHS later it's still not fixed.

On every occasion they have (somehow) managed to source the wrong part from the manufacturers. It's a simple valve and they keep getting the wrong one.

Upon enquiring there are apparently 3 different versions manufactured. So ours must be one of the three.

HOW HAVE THEY MANAGED TO COME SEVEN TIMES WITH THE WRONG PART.

In addition, 7 pm apparently constitutes a morning visit.

Incompetence doesn't even begin to describe this service.

If I could give them a negative star rating I would.

Totally useless.

AVOID.

Summary: Utterly totally useless