“ Offers proof of posting, online tracking and signature on delivery. „
In the last few weeks I have used Special Delivery and Recorded Delivery.
The Special Delivery was next day but no-one was in and a card was left. Obviously the recipient didn't try and collect as the item has now been returned to me (which is pointless).
The Recorded Delivery same happened and a card was left. Tracking merely tells me this information so no help.
What I cannot understand is why, on both and any occasions like this, why does the Royal Mail only try ONCE to deliver? You pay for delivery and they are absolving their responsibilities.
Don't waste your money on this service. Like almost everything offered by the Royal Mail, it's a total crock.
I've only used this services 5 times in the last 18 months, and I wish I hadn't bothered.
One was lost altogether (apparently my own fault for not using a more expensive delivery option).
Two (First Class) were delivered late (over a week for one), one with some of the contents missing (apparently my own fault for not using a more expensive delivery option).. In one case no signature was sought - the letter was simply pushed through the addressee's letter box (he was at home).
Only one was delivered the next day, on time, with a signature being properly requested and recorded.
The latest - posted First Class over a week ago and still undelivered (apparently my fault for not using a more expensive delivery option).
And the result from the Post Office and Royal Mail - shrugs and platitudes. In fact a visible resentment that paying customers might have the audacity to complain about poor service.
So that's the Recorded Delivery fee wasted on 4 letters out of 5 so far! What a pathetic excuse for a postal service!
A couple of days after this review, the firm to which I'd sent that last RD letter told me it had arrived - 3 days late and via their letter box - no attempt to obtain a signature. The online tracking service shows my letter as still in the system. What an absolute shower these people are!
PPS: Almost a year on, during which I hadn't used this service. Last week, fool that I am, I was tempted to use it again to send 2 important letters by First Class Recorded Delivery. One 'only' took 3 days but was at least delivered. Over a week later, the other other is undelivered and all the signs are that it's lost!!!! I blame myself for simply never learning....
There are times you send a letter when you need to know that it arrived. This may be because the contents are of value whether financial or personal or because they have to arrive by a specific date and a signature is the easiest way to prove this occurred.
Their are lots of options out there. Anything sent with a major courier like DHL or FedEx requires a signature on recipet but at £7 or more for this service its only worth using these services if your item eweighs in excess of 4kg. For anything smaller its far cheaper to use a branch of the Post Office who will request a signature on reciept of an item for an additional 75 pence plus the normal cost of postage. This means you can send a standard letter second class requiring a signature for £1.05 within the UK. The service can also be used on Freepost envelopes where the cost is the 75 pence fee only.
This service is available over the Post Office counter only but is very quick to do. After payment of your fee a large sticker containing the Signed For logo and a barcode is added to the item being postage. A smaller sticker containing an identical barcode is added to a printed recipet containing the items destination, postal category, weight a, time and date of posting and the total cost of postage. This enables you to log onto the Royal Mail website and use the "Track and Trace" facility to determine when your parcel has arrived at its destination. If you don't have internet access a telephone number is also provided.
Should your letter fail to arrive or the contents arrive damage then the Signed For service offers enhanced compensation up to the value of £39.
The Post Office also offer an International Recorded Signed For service but this is country specific and costs £3.70 plus the cost of postage up to 5KG. Unfortunately this service is not available to BFPO addresses.
On the few occasions I've used the service the arrival information has been available the same day on the website along with a scanned copy of the signature.
***RECORDED DELIVERY SERVICE***
This service is offered by the post office to ensure important items get sent and signed for when they have reached their destination. With this service you also check online, the status of your parcel/item and where it currently is. You can use recorded delivery First or Second class, and if you sue first class most items will get to the destination the following day. Recorded signed for delivery includes the following things:
* Proof of Posting - Should you need to make a claim for lost items or prove to the recipient that the item was posted.
* Signature on delivery - To prove that your item got to the destination safely.
* Online confirmation of delivery - This is great to check where your parcel is and to see if it has been delivered or not.
* Up to £36 compensation - Great for small valuable items.
* Prices from just 72p plus normal postage.
Prices vary according to weights, obviously the heavier items are more expensive and it's cheaper to send items by 2nd class service. How-ever if your parcel/package is over a certain weight you may have to send this item 1st class instead. If you are sending letters prices can range from £1.14 to £2.03. If letters weight more than 750g this is then classed as a packet.
Packet prices start from £1.67 and can go up to £8.94, sending via first-class. If items are over 100g, you have no other option but to send the packet 1st class.
***HOW DO I SEND MY ITEMS RECORDED SIGNED FOr?***
When in the post office state to the cashier how you would like to send your parcel and they will do everything for you. I how-ever send a lot of parcels so one of the cahiers gave me a roll of recorded delivery slips, and I stick a barcode on each of the parcels before I go to the post office which saves a lot of time when I'm there. The cashier will scan the barcode and this will be inputted into the computer system. All recorded signed for items all have a different bar-code which is your tracking number. This will be printed on the bottom of your receipt, so make sure you keep this in a safe place just in case you need to track a parcel or raise a query about it. If you send a lot of item like I do, it may be work asking at your local post office for a pack or roll of recorded signed for labels, this way you can label up the parcels yourself.
***MY EXPERIENCE ON SENDING RECORDED SIGNED FOR PACKAGES***
I sell a lot of items on eBay and take regular weekly trips to my local post office. I send all my items recorded delivery so I know the item reaches its destination safely. I have had a few occasions when my items have been delayed, through carelessness. One particular occasion I had sent something 2nd Class Recorded Signed for, this item was a packet. A few days (approx 4-5days) later the recipient explained to me he had not received the item. I went onto the post office website (www.postoffice.co.uk), to check the status of my packet but it said they couldn't track this item yet, so it for another few days.
After 1 week I decided to try to track this parcel again as the recipient had still not received it. I used my tracking number online and entered the date the item was posted but it said the same thing again, that my parcel couldn't be tracked, until it had been delivered. I decided to ring the post office main number to see if they could help me out. After spending about 5mins going through different selections to speak to someone regarding this, he said that it sounded like my parcel may have got lost but to check again in a few days. Reluctantly I accepted this and decided to wait a few more days.
It had now been 10 days since I posted my parcel and the post office website still couldn't track my parcel using the tracking number. I rung up the post office again and the man on the phone advised me that my parcel had been sitting on a shelf in the post office waiting to go, but someone must have forgotten to put it in a bag to be delivered/sorted out. He advised me that my parcel was now on its way to its destination. Surely enough after 2 weeks of posting my parcel, it finally arrived at its destination!
***MY EXPERIENCE ON RECEIVING RECORDED SIGNED FOR ITEMS***
My local post-man is very good and reliable and I have to say that when-ever we get a parcel that needs signing for; he always rings the doorbell to make sure someone can sign for it. If no-one is here, he will ring the neighbour's door to see if they can sign for it and take it in until someone gets home.
I have only listed one problem of mine in this review, but have also had another problem where an item got lost. The post Office claim that this is a reliable service and your letter or package will reach its destination on time but in my opinion this is very rarely the case. It may just be me having a few cases of bad luck and you may have not experienced the same problems that I have had. Although I have had problems with this service I do continue to use it, as I feel it's the only other reliable way to send important letters and packets.
(review also on ciao)