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Safestyle ...... Stop harrassing us!!!
Author Name: Frankie
Advantages: Good windows, good fiiting
Disadvantages: Harrasing, Creepy, Pain in bum, Annoying. ITS A SHAME!!!
My husband and I contacted Safestyle after seeing that really annoying "ya buy 1 ya get 1 free" bloke on the TV. I filled in an on line form and with 2 MINUTES!! (YES REALLY) of pressing the submit button we had a phone call from the sales team. Initially I thought it was great customer service, so anyway, we booked a appointment for a guy to come and do his selling pitch and although were told it would only take about 40 minutes, the guy ended up staying for 3 WHOLE HOURS!!!!!!! Our guests that were we had over for dinner that night were left in the lurch for a hour and half!!! it was really embarrassing. He initially quoted us £2800 for 2 windows and after a "phone call to his boss", he dropped it to £900. Looking back at it we should of got some more quotes from other companies, but we were desperate to get new windows as we had just moved house and the windows were moving in the wind and letting water through the seals. They said they could fit our windows in 10 days time (7th December 2011) which we thought was awesome so we went for it. The next day we had another guy round to measure the windows, thankfully this time he was only here for 40 minutes and he was really polite and friendly. anyway 10 days past and the windows were put in. The fitters were contracted out to a couple of Newcastle blokes and they done a really good job. However, we were told by safestyle and in fact given a leaflet by safestyle, to say that any concrete or rendering work damaged in the re fitting of the windows would be fixed with a like for like. Well the fitters said they don't do repairs and that they haven't got any concrete so they couldn't do it. But overall we were very pleased with the organization of the day and love our new windows. NOW THE HELL BEGINS!!! so far we have had 12 phone calls all asking how our windows are, if we want anymore and if we could recommend them to any one. Every time I have said no, and told them all our windows are now double glazed. Any I have been told 5 times that my details will be deleted from the system. In fact I had a phone call last night at 6.30pm (20th Jan 12) was told my details will be removed from the system and then 12.10pm today (21st Jan 12) i got yet another phone call from them. I WILL NOT RECOMMEND THEM TO ANYONE SIMPLY BECAUSE OF ALL THE PHONE CALLS WE HAVE RECEIVED SINCE INSTALLATION!!!!!!!!!
Summary: Good windows but DO NOT USE SAFESTYLE, UNLESS YOU WANT HARRASING FOR THE REST OF YOUR LIFE!!!