Newest Review: ... I said, I would not consider this proper trading practice if a company can drop the price from over £15000 to £3500. This summer I had... more
A favourable view...
Author Name: John Mountain
Advantages: Helpful response to cancelling a contract
Disadvantages: Time taken to answer phone
I had a rep round from Safestyle. He was courteous and clear in explaining the products and I was quite impressed. So much so, that I signed up for the deal, even though my intention, told to the rep, was also to get a local firm in who had done a good job for my daughter. I duly paid £60 for the surveyor to come.
I them found this site and read all the negative reviews. So belatedly I got in the local firm and decided to go with them. I rang Safestyle to abort the contract, only 3 hours before the Safestyle surveyor was due to arrive. The guy I spoke to was very polite and put no pressure on me to change my mind, other to ask how much cheaper the local firm was. The difference was trivial and I told him that. There was no problem and the guy said I'd get my £60 back which I did not expect nor deserve.
The cheque arrived this morning, and I feel so humbled that I feel I ought to put in this review, seeing that it was other reviews on this site that put me off Safestyle. My only complaint with the company is the time it takes for them to answer the phone, a point other contributors have made.
I'm sure that most reviews (of any company) will be negative, as there is more motivation for sounding off when you think you've been badly treated.
I have no ties with Safestyle, nor anyone else in the industry (I'm a piano tuner!)
Summary: Understand that there will also be more negative rviews than positive!