UnSafestyle UK (Safestyle UK)

Member Name: Jo~ke

Product:	Safestyle UK
Date:	05/03/03 (1436 review reads)
Rating:

Advantages: none

Disadvantages: Lazy, Incompetent, rude, damage to property, too many to list

Warning!!!!

Before using this company consider the following.... Do you love your house.... Your Garden.... Your furniture.... Your Carpets....

After signing up to a contract which was supposed to be with a "Quality" company, who not only sold us on the idea that they were the most caring and best, but that they also compared only to the best quoting Everest and other superior named German manufacturers amongst their equals.... also bad mouthing other local companies, saying they offered a poor product and used large quantities of mastik to stick their windows in...

Who were we to argue... we bought every word, their product looked the bees knees so to speak. The Salesman signed us up and the windows were due to be fitted by their competent fitters, who we were told at the time worked for them (p.s. take no notice of the pretty pamphlet showing a couple of smart young men dressed in bright red safestyle overalls and the van embossed with their logo... well unless you have a very very active imagination, what you see is not what you get!)

After cancelling the first date of installation, they then arrived a week later and in the words of the totally unqualified and health and safety unaware fitter (or bodger) "We are gonna go mental at it".... that was after 10 cigarettes and a dozen mobile phone calls. He then proceeded to rip out, and I do mean rip out... 8 windows, before even attempting to fit one of the replacement ones.

We have two small babies, It was so cold in the house that we thought we would take them out to get some lunch, but said we would be back in an hour or so...

When we got home at half two in the afternoon, they were packing up for the day, My partner went to have a look at the work they had completed and just couldn't believe his eyes... not only had they managed to walk mud and filth through all our rooms... obviously they had forgotten to read their leaflet abou
t how they come well equipped with dust sheets, they had used our vacuum cleaner and blown it up... they had left glass everywhere, our carpets were covered... even in the babies room there were splinters of glass and the cots even though pushed to the other side of the room had rubble and mortar in them.

The windows were ruined, there were gaps in the rubbers and seals where they had used the wrong tools to take the glass out, and they had drilled and gouged pieces out of the frames even to the point of leaving holes for the wind to come in.

One thing though they were qualified in using was a mastik gun, they had tried to mastik every detail of damage out with the stuff... it was almost embarrassing... the outside of one of our windows instead of having a seal had a two inch gap filled with... MASTIK

We spent five minutes looking for the "mastik men and mastik cats and dogs.."

We didn't find them though, only ample amounts of it in our upstairs carpets.

After speaking to safestyle that night, explaining we were not happy at all with how the installation was going and that we wanted the manager to come out and see the property, bearing in mind our children couldn't even live in it. They agreed they would come out the next day. My partner who had taken holiday waited in and their representative didn't bother to turn up...

We did try phoning their help line who are there to help us.... less said the better on that score... well I will say just one thing "retrain the useless cretins"

Basically now I'm going to cut a long story short.... When they finally got their act together they sent three different people to view the damage... none of which obviously wrote any kind of report to their manager. Who finally turned up nearly two weeks later promising to correct not only the windows but also to replace the vacuum, the damage to our property clear the glass from the r>garden and neighbours property, clean the carpets and replace our guttering.... as a goodwill measure...

To date none of this criteria was met... sure they arranged on three separate occasions to come and put right the damage, but never turned up, never even phoned to say they were not coming, no apologies, explanations...

We even had a Safestyle salesman cold calling asking if we needed any work doing on our house... after explaining the situation he then told us they should have offered us a free porch??? and how how his sister had her windows replaced by Safestyle and had no end of problems, one of them being she couldn't shut her front door and had to wait 48hrs for one of their team of engineers to come out and replace the lock. Great advert for the company that was. He also said they should have offered us a free porch???

So we are now going to employ another reputable company to correct the damage... probably one of the local companies that Safestyle chose to badmouth, we are also in communications with the Trading standards council....

We have not paid them a penny... although they owe us quite a few...

Think twice whether you really want to deal with such a poor unsafe company.

P.s. Would I recommend them to a friend for a £50.00 cheque, enemy's maybe.