Dire customer service (Readers Digest)

Name: spiritdancers

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Product:	Readers Digest
Date:	13/06/08 (33 review reads)
Rating:

Advantages: People can find at least one page of interest. Light pick-up-and-put-down read.

Disadvantages: The company and it's customer service. Adverts targeted for the over 60's.

Ordering a subscription is so frustrating - especially for a gift.

Recently, my mother encountered telephone 'customer service advisers' who she couldn't understand (Indian call center?) and the web site won't allow you to have a delivery address different to the billing address.

I've tried emailing them for her (she is really quite annoyed that I am having to sort out my own gift!) and they will only offer a 9 month subscription. And despite not even having the credit cards details yet, they are really really keen on getting the address of the recipient (hmm... sounds like a spam scam?)

I've had a look on the web and other companies are offering subscriptions to the mag. I think that I'll bypass RD and go to a third party. They may charge slightly more but hopefully they will have better customer service and surely can't send the deluge of spam for which RD is notorious.

Rating - the mag *****
- the service no stars
- overall 4 stars but only if you can avoid the actual company!

Summary: Easy informative reading with global appeal but avoid contact with the company.