They could not find a book eventhough it was in stock! (Foyles)

Member Name: thigrachet

Product:	Foyles
Date:	03/11/08 (43 review reads)
Rating:

Advantages: Good prices

Disadvantages: A little bit lost!

Well, This weekend i went to Foyles in Charing Cross Road in London! it is a big store and they have 3 floors. its a chain of stores in the UK!, first of all because its one of the biggest book selling store in the UK and i experienced an awkward situation.
I went there looking for a book so i asked at the reception where would the book be, and the girl was very helpful so i went downstairs and when i got there i was socked!
There were only two people working on a huge floor. so i went and tried to look for my book and could not find, so i went and ask one the people working there, the guy went and checked on the computer and said " yes, we do have 5 of the book in the store" and i said ok, where do i find them? and the Guy said " well i dont know where they are!" I felt that something was weird there because it was sunday 12:00 noon, maybe because they just opened just a few minutes earlier all the staff were a little bit slow or just lazy! I am just saying that it was not a nice experience for me that day. The shop is really good with a great variety of books!



And that was it! so he could not find them book eventhough their system was showing that they had 5!
I thought it was a disrespect with the customer, because i was there to buy and they should know where the book was! I spent almost one hour there looking for it!
Then i got fed up and went to Borders! where they found the book for me in a second!
So foyles lost a customer for something that they shoudl be taking care of! Their Customers!!

Thanks

Summary: Could not believe what happened!