Grolier are fine until you close your account. I have had repeated demands for payment of books sent after my account was closed, including at least 10 phone calls a day. I have advised them in writing that my account was closed and the books had been returned but they continue to demand payment. I am now on the verge of contacting Trading Standards and would recommend others to do the same should they have problems.

Golier are an easy company to deal with, you just need a bit of common sense.Always read all the details on any coupon or internet order you apply for.It is always free to return books, just include your invoice with them and keep the receipt from the post office or courier until you know they have the books back.It is NEVER all free, there is always at least one trial item which is not free.If they call you and if you do not want the books then say 'no thank you' and put the phone down then there cannot be any confusion.They are helpful and efficient and the books are good, you just need a bit of common sense.

I have been a member of Groiler for about 10 months now. I currently have 2 subscriptions with them- Disney and my first books. I have to say i'm unsure as to why many people have written bad reviews about this company as my experience has been delightful. Firstly i always recieve my books on time and have a whole month to pay the outstanding balance for them. Disney Grolier - I recieved a starter pack which included 6 free books and a disney bookshelf. It have since had another 18 books which come as 2 per month. My son loves the time of month when his new books arrive as he is a huge disney fan. It is great to cuddle up at bedtime and share ...  Read the complete review

I use to have problems with books coming from Grolier, so I wrote and told that under the Consumer Protection Distance Selling Regulation, I would take any future product sent to me to be a gift for which no payment is required. I sent it together with an outstanding payment, so have a record that the letter was received. Since them I now hear from them at all. I have nothing against the books, it is the marketing I did not ...  Read the complete review

Grolier-enough to finish me off!! I have had an absolute nightmare with this company. They got my number from somewhere a while ago, talked for half an hour about their great offers, and I agreed to a set of disney books for my son. The books continued to come through for the set, paid each invoice as it came. Then a book I hadn't ordered came, my son took a liking to it so I agreed he could keep it, and again paid the invoice. Then another two books from another set i hadn't ordered arrived. I emailed Grolier to say I didn't want them-no response.Then two more from the set I had ordered came,paid the invoice. Then came home 2 weeks later to an entire box of books I ...  Read the complete review