Grolier Book Club Reviews

Grolier are fine until you close your account. I have had repeated demands for payment of books sent after my account was closed, including at least 10 phone calls a day. I have advised them in writing that my account was closed and the books had been returned but they continue to demand payment. I am now on the verge of contacting Trading Standards and would recommend others to do the same should they have problems.

Golier are an easy company to deal with, you just need a bit of common sense.

Always read all the details on any coupon or internet order you apply for.

It is always free to return books, just include your invoice with them and keep the receipt from the post office or courier until you know they have the books back.

It is NEVER all free, there is always at least one trial item which is not free.

If they call you and if you do not want the books then say 'no thank you' and put the phone down then there cannot be any confusion.

They are helpful and efficient and the books are good, you just need a bit of common sense.

I have been a member of Groiler for about 10 months now. I currently have 2 subscriptions with them- Disney and my first books. I have to say i'm unsure as to why many people have written bad reviews about this company as my experience has been delightful. Firstly i always recieve my books on time and have a whole month to pay the ...  Read the complete review

I use to have problems with books coming from Grolier, so I wrote and told that under the Consumer Protection Distance Selling Regulation, I would take any future product sent to me to be a gift for which no payment is required. I sent it together with an outstanding payment, so have a record that the letter was received. Since ...  Read the complete review

Grolier-enough to finish me off!! I have had an absolute nightmare with this company. They got my number from somewhere a while ago, talked for half an hour about their great offers, and I agreed to a set of disney books for my son. The books continued to come through for the set, paid each invoice as it came. Then a book I hadn't ordered ...  Read the complete review

after having my son i recieved a flyer through for the winnie the pooh set from grolier, i sent off for the set which was delivered promptly. Subsequently i have had no problems with the company yes they do phone a lot but stand your ground say no and put the phone down! this has worked for me!! I had no problem cancelling other sets ...  Read the complete review

A package arrived this morning from Grolier. My wife had apparently taken a call from them some time ago and had agreed to review an initial set of books which were OK so far as quality goes. I was personally a little sceptical "if an offer seems too good to be true - it usually is" and so did a little research including ...  Read the complete review

This is a review of the customer service we have received from Grolier Books: Two weeks ago Grolier Books phoned our home, my wife answered the phone, and a lady asked for myself ,when my wife said that I was outside and she would go and fetch me the lady said nothing and hung up. Fair enough the lady may have been having ...  Read the complete review

As others have said, AVOID at all costs. Same happened to my girlfriend who unfortunately fell for their ways. Somehow got our address and before she new what had happened they had joined us to their club and sent us out books just like that. Books arrived....whats going on we thought? Didnt agree to this. Cancelled this and the ...  Read the complete review

I to was stupid enough to be tempted by the offers at grolier books and have received many books from them.I wrote them a letter to cancel my subscription and my final invoice so i could clear the account, which i did but still i have continued to receive books. I rang them to get them to come and collect the books they had sent and they ...  Read the complete review

This is my first review - and so I assumed that readers woiuld see the other reveiws and know who the company was. Consequently, reviewers thought it was pretty much of no use. Grolier are a book Club company that seems to specialise in hounding people once they have a contact. Other reviews give personal accounts of the phone calls soon ...  Read the complete review

I would like to report my disappointment with this company Groiler Book Club. Just like the other customers that have been harrassed by this company, I also made the mistake of ordering ONE book from this company, and then I got sucked in this whole scam. One day, I receive a HUGE box of books, a 27 book edition of Magic Castle Readers, ...  Read the complete review

This company's invoice or leaflet doesn't clearly show how to cancell - Advantages: 7 Free books - Disadvantages: No telephone number to contact(Only found in this site, TEL 01603-726900), Not very clear how to cancel

One would advise people ro steer clear of GROLIER has they are nothing but a "CON" WHY? Because i joined the club expecting a good service from them as one does from any book club only to find out that when one wants to return a book you cannot as they do not supply a returns label, they hide behind a P.O BOX Number, nor do they ...  Read the complete review

A few month ago I have seen an advert about disney book club. they were offering 6 free books and you have to buy 4 lot of 2 disney books. I was quite impressed and thought should ordered them. when the books came, they seemed not a good value for money because you have to pay about £9 for 2 books after every 4 weeks and when you compare the ...  Read the complete review

I ordered some books from Grolier, and afterwards found this website, which left me very worried about the experience to come! However my own experience was fine. The books arrived, we chose to cancel, I phoned the customer service number 01603 726900(admittedly only available through this site), and the customer service rep was ...  Read the complete review

Having read the views of other members I feel the need to let everybody else know how to contact the elusive customer service department. 1. Phone Number:- 01603 726900 2. Web Site:- Disneybookclub.co.uk 3. E-mail:- Via website. If you need to return un-wanted books call them and they will arrange to collect (free of Charge) ...  Read the complete review

Just thought I would let you know my experience with Grolier. My wife got a phone call about 3 months after having our son and agreed to have the books sent to us. BIG BIG mistake. Take my advice, do not join them. They send you the books like the "Britannica CD Club" and if you do not want them you send them back. ...  Read the complete review

The Grolier book company have been around for years, usually using pop-up internet windows or mass snail mailing to catch the publics eye. They offer lots of different clubs for mainly children of all ages. They always give you free gifts on the books/collectibles for you to keep regardless wether or not you decide to order the additional items. ...  Read the complete review

What a con! Why don't Disney do something about this? - Advantages: Absolutely none - Disadvantages: You have to pay for things you don't want, Poor quality of product