I fell for the seemingly good offer of cut price books and Special Offers that this company offer. I ordered and received my "Specials" all at heavily discounted prices - fine. I only had to buy one other book to complete my committment. No problem, I duly sent off my order for Roly's Real Food, received the book and the invoice. Paid the invoice and then my problems started. I received a Payment due notice - even though I had paid it. Tried ringing customer services - BIG MISTAKE. Automated answering service, dont get to speak to a human. I wrote a letter on receipt of "Notice of Charges" letter - guess what no reply. I then rang another number which I found on this letter, on a Saturday morning, and received an answer machine. Needless to say no one rang me back on the Monday. I finally after 15 minutes of hanging on get through to Tina who was very abrupt and made me really mad - she told me I was lying that I could not possibly have left a message because they dont have an answer machine HA! Nor did they receive my letter - why am I not surprised! It turns out that they had a record of my purchase of Roly's Real Food bu that did not count towards my "committment" and that it would have plainly stated this on the magazine. I have subsequently gone in to the website and I cant see anywhere where it says that some books dont count towards the "committment". I have sent an e-mail to customer services asking them to highlight where this statement is made. I certainly wont be dupped again.
Okay, so I'm a little bit gullible but I got suckered by Britannia into spending far too much money on CDs after their introductory offer and was wary that this company would be the same. Happily, I've been proved wrong. Just good books is exactly that, just good books. They are a book club that have a joining criteria of you must buy one more book after the introductory offer. I was snared by Mypoints offering the first 4 Harry Potter books in hardback for £13. I couldn't resist and bought on impulse. Fearing the worst about their usual prices (like Britannia I expected full RRP for their books) I waited for their catalogue. Thankfully I was surprised. As a member you receive their catalogue every so often (I've never measured the time delay between catalogues, all I know is that they appear whenever I want some new books, spooky) and as I've said, you only have to buy one more book. Not a problem as they usually have a varied selection in the catalogue and the numerous leaflets that accompany it. How they work is they have a limited range of books, for example, fairly recently I purchased the Rebus collection volume 2 at a special price from their catalogue. Enjoying the stories and wanting to see where Inspector Rebus came from I looked for volume 1 on the website, they don't have it. Annoying but when books are cheap how can you complain? Delivery usually takes anywhere from 4 days to two weeks in my experience but I don't mind the variability, they are saving me money so I can't grumble about waiting a bit can I? One word of warning though, for me delivery has always been seperate from the Royal Mail post, my packages usually arrive between 1 and 3pm. This is OK for me as I live in a house full of students so there is usually someone in. It's something to watch out for though. If you aren't in you can leave the company instructions with what to do with your packages. I won't tell y
ou what I said for them to do just in case you know where I live ;-) The prices are very good, I've just bought three books by James Patterson in Paperback, from their latest catalogue for £13 (inc P&P), saving me a good £7 on shop price. Payment is on recipt of your club statement, you then telephone/e-mail/fax/post/enter over the 'net your cheque or card details as you see fit, a accomodating as they can possibly be really. So far I haven't had to use the customer service desks so can't comment on their strengths/weaknesses. I place my orders over the automated phone system and it's done (the last one I placed at midnight after a busy day). If you don't want to do that there's always and order form to post or use the website (www.justgoodbooks.co.uk). I've had no problems with this club, apart from the fact I keep sending them money when they send me inviting catalogues. I do wish they would stop doing that! I recommend them.
I become a member of just good books through ipoints. as a member of ipoints I got 120 points to become a member of just good books(you need 150 points to get £10 lesiure vouchers). Initially you can buy up to 5 books at 75% off priceand you get variety of choice. the great thing about this club is you only have to buy one more book as a club member, which is great. Although customer service is poor. they sent me a wrong invoice. the good thing was i ordered through internet, so I had a proof of my invioce My advice is if you want to become a member you must contact them through email rather than by post or telephone
When I was looking on the My Points (a reward scheme – for more see my opinion!) and I saw this site. You could get five books with 75% off, a free book and 500 points for My Points. I signed up immediately, really pleased with my offer that I had found on this site. I was looking through the choices that they had and I was very impressed – well over 100 books to choose from. All with 75% off! When you start to pick your books you can pick up to 5 books (no more, but less). I took advantage and got 5 books. They were 2 Who Wants To Be A Millionaire (one choice), Sidney Sheldon – The Sky Is Falling, Stephen King – Dreamcatcher, Candace Bushnell – 4 Blondes, Jeffery Deaver – Manhattan Is My Beat and John Grisham – Painted House (the free book). When you buy over 3 books you free postage and packaging – very unusual for a BFC book club. I put in my order and it came to a total of £16.99 for 7 books, very good I thought. The other great thing was that I only had to buy one more book. Again very unusual for a BFC book club! I got a confirmation email back to say it was all-ok and the order had been processed. EXCELLENT! Then the problems started happening, I received my books 4 weeks late! All the while I didn’t get them that the order hadn’t been processed, but to my surprise they arrived, with a ‘messily’ note saying “Sorry your books are late we have been updating our computer system”. I thought that this would have been better in the long run for me so I didn’t say or do anything. I had to pay the bill and while I was doing it I ordered a book. I phoned up the club and said that I had to pay the bill and order a book, immediately I got a reply (very rudely) “The order first”. I was shocked and so I did it and then I gave him all my card details and he said that they did not accept my card, but then he changed his mind and put me onto this other ope
rator who said that she would send me a receipt and I would have to sign it and send it back. I got nothing. I waited 4 weeks and still got nothing. During these four weeks I placed another order for my Mum who anted some books for Christmas. I also got the opportunity to get a free calendar as I spent over £15. I did this all in October and as November got to the middle I paid the bill by cheque (I was angry). I then still didn’t get any books through. I was even guaranteed my books coming through for Christmas (the guarantee ran up until December the 18th when they would still send you the books!) December 23rd and only half of my book order arrives (late). There is no calendar. I didn’t receive the rest of the books until way after Christmas. This meant my Mum didn’t have all of her Christmas presents for people! I was outraged, so after Christmas I phoned up and I had to wait half and hour to get through and when I did get through I got a moody response. I thought this was out of order and so I got very up tight. She was moody and horrible. I told her about the problems and she said that she would send me a pre-paid slip to send the books back, (I didn’t even have the books) as the guarantee had been broken. I was very angry as I came off the phone, as she was very moody and grumpy. I asked her how much I owed and she said that I had to pay £9.99 for the book, which did have 75% off and should have only cost £4.25! January 12th I have now received my books, I did get my pre-paid slip and I’m waiting to send them back. I’m outraged by their service. It’s terrible – · Over charged · Late books (three times) · Grumpy operators · No freebie thing (calander) in my order, that was supposed to come with the order This book club is trouble. It is a terrible service and for the 75% idea, there are no more than 5 books on offer with that 75% off. This book club must be shut d
own, do not join up or be prepared to be robbed of your money!!
I saw an advert for Just Good Books and thought it seemed like a good deal - the books were priced at very good prices compared to the shops and your only commitment was to buy 1 book from them in 6 months, so I went ahead and ordered 6 books with one being included free as an introductory offer. They say if you order a minimum of 3 books that there is no postage to pay. Well after a month the books hadn't arrived and I rang Customer Services which is an ordeal in itself. The number was constantly engaged from 9am right through the day. After several days of trying I eventually got through and they explained that the books would be delivered within a week. The books eventually arrived but out of the 6 I ordered, only 3 turned up. The other books were "out of stock" with the promise that they would be delivered as soon as they had a new delivery. When I looked at the invoice, I was annoyed to see that instead of charging me the introductory prices on the books that they had charged me various different prices - instead of my bill being £10.50 they had charged me £19.50 plus postage and packing. After many attempts at phoning them, I eventually got through and explained that they had overcharged me. They told me to send them a cheque for £10.50 which I did. They also have a website where you are meant to be able to register with them and are then able to see your account details online by typing in your membership number, giving yourself a user name, password and your e-mail address. Well I have tried to do this repeatedly and keep coming up with the message "your club profile could not be updated - invalid membership code". I sent them an e-mail and they replied, telling me to do exactly what I had been doing already but to no avail. I then sent them another e-mail stating that the site would still not accept my details and also that I am not a computer novice - the instructions are easy to understand but t
heir site isn't working! As of yet I have not had a reply. Yesterday when I got home, I found a box outside my front door which had probably been there all day, which had one of the books that I had previously ordered and which was out of stock at the time - anybody could have picked up that box during the day - not a good idea to leave it outside the house! I am still waiting for the rest of my books to be delivered and am still trying to register my details on their website - I hope things improve but this is not a good start!
After weeks of mooching around the shops looking for Xmas pressies for the family, I decided today to have a little peep onto the internet to see if it could solve my yearly problem of what to buy everyone. After getting bombarded with emails from ipoints offering me double points to join various schemes, I decided on Just Good Books. Surely everyone enjoys reading, well tough if they don't, I can always read them, hee hee. I signed onto ipoints and went through the link leading me to the Just Good Books site. The first thing I come across is a lady looking like Anne Robinson looking down at me. Oh dear, I thought, I best buy something, the look she gave me wasn't one to be messed about with! The next thing I noticed was 75% off Every Book, choose up to 6 books. Well how did they know I wanted six books, I was beginning to think they were a physchic page. Also after choosing 6 books, you can also get a free book. This is where I gain, lol. Under real life, it was advertising Victoria Bechams,Learning to Fly book at a dicounted price of £4.00, that's a saving of £12.99. I clicked on "More", which gave you a description of the book, and I quickly added it to the basket which was waiting in the wings for me patiently. I thought of my husbands step sister for that one, she is 23 and I hope she will enjoy that book. If not there's always??, well I'd best not get any ideas. Next came Madonna, by the famous Andrew Morton, I bet that's a good read, well for £1.50 what a bargain, it should be £18.00. I'm presuming these books are hard backed by the way, I think the original prices reflect this. This would be ideal for my husbands real sister, she likes to think she's Madonna, only joking dear. Then one for my hubbie, Men are from Mars, Women are from Venus,I hope he likes it!! Well for £1.99 reduced from £9.99, it doesn't matter if he hits me over
the head with it, does it? I've always wanted to read this book, maybe after he's finished with it, and he's calmed down, I will ask to borrow it. see ther'e method in my madness. Next is, Colditz, the inside stories of prisoners of the famous Colditz Jail. This is for my dad as he thinks he lives in a prison with my mum, hopefully he will realise it isn't so after reading this book. This is a snip at £4.49, reduced from £17.99. Hubbies grandad has started liking travel books at the grand old age of 85, so I thought to break him in gently, I would get him, Down Under with Bill bryson, this is only £4.00, usually costs £16.99. I would be interested in reading that book also, that's if you don't mind grandad? And last but not least, I got Looking for Andrew Mccarthy, which cost , wait for it..., £2.25, that's reduced from £9.99. That's for my mum who likes a good girly read. Please take note that these books are on offer to anyone first signing up with Just Good Books and it's their introductory offer to you. After that, as long as you buy one more book within six months of joining, they will leave you alone. You do get the books at a discounted price anyway, so I don't think it's too much to ask. Their quote is, Never pay full price again. I also got postage and packing free, as I had selected three books or more, that's a saving of £1.00 a book. If you only get two books you will have to pay £1.00 each for the delivery. In total my books came to a wonderful price of just £18.00, that's a saving of £88.71, WOW. To cap it all, I got to choose a book free from two titles, worth £16.99. I chose, The Veteran from Frederick Forsyth, it's a tale of Murder,Deception and Revenge, Hey!, I can learn things from this book, especially if my family don't enjoy their books I got them!! Only joking Folks!!
* Instructions* Log onto www.justgoodbooks.co.uk, don't get mixed up with www.justgoodbooks.com, they are two different sites. Choose your book titles from, Real Life, Fiction, Cookery, Leisure, Children, Homes and Garden, Reference, History, Mind, Body and Spirit. Then click on add to basket, this will lead you to asking for your name, address etc. Notice, there's no asking for payment, which surprised me, apparently you have them on a 10 days home approval. Hey, I could read them all within that short space, then send them back, lol. Then again, I wouldn't have any Xmas pressies, sad git. They also send you a free magazine once a month, so you can be tempted with more goodies. Once, I submitted my order, I got an email straightaway saying they were processing my order, they were probably checking my credit status at the same time. They told me to print out their email, so I could check the order against my list. Also there's a telephone number to call just in case I have any queries. All in all, I found this site, very easy and straightforward to use, it loaded very quickly and was very appealing. If you made a mistake, you can empty your basket and start again, and also alter the amount of books very easily. I will sit and wait now for my parcel. I'll let you know the outcome.
Just Good Books blatantly advertise that they beat anyone on the price of thousands of books and not just any old books, but the best books money can buy. After viewing such a statement it was only natural that I was pretty interested in finding out more. First you will need to become a member. This is free and you will be required to provide your full name, address and credit cards details. Just Good Books (I will refer to them as JGB) offer all the latest books including bestsellers, cookery, sporting, history, reference, home & garden and other ranges that one would expect from a book dealer. Many books are available at 50% and 75% less and these are usually advertised on the homepage. You can also do a search to find out what books are available at these discounts. I was pleasant surprised at the books available in this area and I am sure you will be too. One off their more popular offers is the first three titles of Harry Potter books for £9.99 and get Harry Potter and the Goblet of Fire Free (so basically four for £9.99). They even offer a free book to members. All you need to do is to claim it when purchasing other books. The search feature is located on the home page. Simply select the range of books you are looking for and you will be provided with the full selection. Alternatively you can select the title or the author of the book if you know exactly what you’re looking for. All books are purchasable directly from the site, with your credit card, and they currently accept Mastercard, Visa and Delta. Delivery is prompt and you can expect to receive your books maximum 7 days after placing your order. Packing and Postage is £1.00 for each book but Free Packing and Postage is available if you purchase three books or more in one lot. This is obviously a site dedicated to books and thus the service is targeted directly to this one product. Prices are unbelievably ch
eap and 90% of the books here are cheaper than anywhere else even Amazon. True maybe the range of books is not as diverse as Amazon but it is a know fact that almost 75% of books sales are for current titles/editions and all these are covered at JGB. Overall as very useful and economical way to shop for your books and I only wish I had known about them sooner. Go check them out and you will be pleasantly surprised.
Lured by the generous extra points from mypoints, I signed up for membership to Just Good Books. Odd though it may seem, I very rarely read books, as I have the attention span of a ... .............................................................................. ............................ where was I? Oh yes, goldfish. Nonetheless, I did feel the need of a few cookery books. They had a good selection and the prices seemed very reasonable. As always the 'Recommended Retail Price' that they had undercut so drastically was ridiculously high. I don't think I've seen these books anywhere for that much - but I digress. I chose one. I can't say which as it's a present for my other half (don't you just love those non-presents that you get to use yourself) and he occasionally reads my ops. It was indeed a veritable bargain and despite the extra £1 postage it still whiffed of a good deal. I waited..... An email confirmation arrived. Great. I waited some more...... A catalogue arrived. Fair enough. I waited some more...... An apology arrived saying the book was out of stock so I'd have to choose another. Not at all great. I rang the helpline..... (which I later discovered was at enormous cost on my phone bill) They agreed to postpone the original order until the book was in stock. It would now be a Christmas present. Great. A statement arrived, with another book list...... Fair enough. Then a final demand, pay within ten days bill...... Not so great. I rang the helpline...... (I hadn't seen the first phone-bill at this point and was on hold for 20 minutes - Lord help me when I come to paying this one!) still no-one answered, so I hung up. All I wanted to know was whether my book was on it's way, and could I please pay for it once it had arrived, like you normally do. So, I e
mailed...... Great. No response to this day. Not at all great. I also requested that due to the huge delay of the book arriving (TWO MONTHS AND COUNTING!) would they please substitute the free fiction book that was to come with the original order, with the current free cookery book for October's offer. Like I said, I don't read novels. Again - No reply. I have got the 500 points off mypoints though which is something - although I had to remind them - but that's another story. Right now, I'd like to cancel the whole membership. I've received bills from just good books and almost equal bills for phonecalls, trying to ask a simple question. BUT NO BOOKS. I'd like to take a vote on what I should do. Please leave your votes in the comments boxes. Thanks, Moon.
As a member of i-points, an internet point scheme, I received an e-mail telling me to visit Just Good Books and receive 70 points for joining. I am an avid reader and love new books. Something about the smell maybe. It seemed a really good deal. Buy any amount of books, discounted at upto 75%. I took a look at the site and was amazed to see books like Nigella Lawson's for £5 instead of £20. They also had a book by my favourtie author, Marian Keyes. I decided to take up the offer and checked the small print to make sure I wasn't commited for life. The small print requests that I purchase one book in the first 6 months of membership. I didn't think this unreasonable so signed up and placed my order. Because I ordered three books, I didn't have to pay postage and packing. I received an e-mail to say my order had been received and my books would be delivered soon. They arrived 10 days later. Subsequently I was sent a bill. I decided to pay for the books on their secure website and dutifully filled in my details and sent it off. Three weeks later I receive a bill saying I had not paid. I checked on the computer and it said payment was made. I tried ringing their 'Customer Services' which was shut. It was Saturday. To date, I have never got to speak to anyone. I have decided to cancel my membership after I have purchased my one book. Their Customer Services are only open Monday to Friday. call me old fashioned but I thought most internet based, new companies would have 24 hour a day, or at least 7 days a week service. The books take ages to arrive and to be honest you could probably pick them up in a supermarket for not much more. Overall very disappointing. Sounded so promising, but was let down by poor customer service and slowness to process orders and payments.
I love books. I love getting them, reading them, and having them. I will even dust them … well, sometimes. I love a bargain too, so when Mypoints directed me into the Just Good Books site (www.justgoodbooks.co.uk) which advertises “75% off every book” I thought I’d found the equivalent of the everlasting bottle of whisky, and when I was offered 500 Mypoints for buying in I thought it was too good to be true. If things look too good to be true, they probably are, but there was this screen in front of me offering the latest P. D. James, “Death in Holy Orders” for £4.25. I’d looked at it in Waterstones only a few days before and decided I’d have to wait for the paperback version, and here it was at less than the price I’d probably pay for it in paperback. There was Reginald Hill’s latest Dalziel and Pascoe, “Dialogues of the Dead” for £4, and they were prepared to give me a free book too, John Grisham’s “A Painted House”, just for the pleasure of having me buy from them. Even with P&P at £3.99 I couldn’t believe I was getting three hardback books for £12.24. I could have bought up to six books. There are other books currently in the introductory offer. In the “Real Life” section there’s Randy Taraborelli’s “Madonna” (that’s real life?), and Jamie Oliver’s “The Return of the Naked Chef” in the Non-Fiction, plus quite a few others, and, yes, they’re all 75% off. My books arrived within a few days, and I was a little disappointed to find that they were all Club Editions (I can’t speak for the other titles on offer) - I was back with the ubiquitous Book Club Associates. The deal is a little different to the normal Book Club deal – you know the one: “Buy six books for only 50p each” and you’re committed to buying another three (or however many) within the
next six or twelve months. You can’t cancel your membership until the six or twelve months is up, and who remembers when that is, or come to that whether they’ve bought the number of books they should? Every month you get the Club “magazine”, and if you don’t respond you get the “Editor’s choice”, like it or not. With this deal the initial price of the introductory offer books is a lot higher, but your only undertaking is to buy one book in the next six months. There is no “Editor’s choice”, so you don’t have to fear getting a book you don’t want. P&P is £1 per book or free if you buy three books or more. You can order online, and the site is simple to navigate and quick to load. “Wonderful”, you’re saying, “and 75% off all the books. Lead me to it.” Well, that’s the snag. The “Who Are We” section on the site (yes, I even read that) is quite specific. “You can save 75% off RRPs on all books today”. The “75% off RRPs on all books” is in bold. “Today” is not, but that’s the important bit. It’s only in the introductory offer that all the books are reduced by 75%. This month’s magazine arrived this morning. Disregarding the sets and “Buy any 2 for ….” Offers and ones that were advertised as Club Editions, I counted 114 books on offer. Of these 18, or about 16% of the available books, are reduced by 75%, and one of those is “A Painted House” which a lot of people will have through the introductory offer. Some of these are popular, or topical, such as “Pearl Harbour”, and Wilbur Smith’s “Warlock”, but there’s also Joan Jonker’s “After the Dance is over” and Jenni Murray’s “Is it me, or is it hot in here?” The best offers seem to be the 50% reductions, with pe
ople you’ve heard of writing books you’ve heard about. About 23% of the books fall into this category. The average reduction is about 42%, and this is before you add the £1 per book P&P. In fact it’s not a lot different to all the other Book Club Associates clubs. I didn’t get the 500 Mypoints either. Most people, Mypoints included, know me as Sue, but when I’m filling in forms I tend to put my full name – Susan, which is what I did on the Just Good Books website. Because the names didn’t agree, I didn’t get the points – which is something you might find worth thinking about if you’re into that sort of thing.