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Dont buy from Virgin Megastores / Zavvi
Member Name: mrmessy2
Advantages: Any advantages where lost when they changed to Zavvi
Disadvantages: No Customer service, automated replies, absolute joke
Since being taken over by Zavvi, Virgin Megastores is a complete shambles, and poor old Richard Branson must be wondering what happened to the great little set of stores he set up.
Zavvi online is a complete nightmare, and it seems likely that it is run by a computer controlled numpty-bot. Twice I have ordered Wii Card points at £13.00 a pop, twice they have been charged to my credit card, right away, and twice they have been cancelled. I emailed throught the site and twice I received this word for word reply.
**** Thank you for your e-mail. I can confirm this order was cancelled, as we
only take payment on dispatch, no payment was taken for this order. Any
monies confirmed are where your bank has pre authorised the amount pending
order completion. On cancelling the order, your bank should release the
funds. This is however a bank process and we have no control over this.
I hope this helps, but please feel free to contact us again should you have
any further questions.
zavvi entertainment group ****
Now as for as I am concerned large companies should be forced to send emails relating to individual cases, not just send a handful of automated replies. After contacting them again, they then sent me the above email again. It doesn't even answer my question.
Do not buy anything from these guys, they don't have a clue about customer service, and I have now left it to trading standards to give me an answer to why I am not being sent my Wii points cards.
Summary: CHarged me for item, then didnt send it, TWICE!