Virgin Megastore Reviews

Staff and management need better training (that must reflect on the executives). Stock maybe low quality in some cases (could be a return, or a second), selection is restricted (not at all as good as HMV), returns police maybe not what you expect and perhaps unlawful in some cases. Remember when making a purchase consider what if I give the ...  Read the complete review

Zavvi renamed from Virgin MegaStore, no doubt because it damages the Virgin brand name. I have ordered DVD's from the Hastings branch in Priory Meadow to be delivered to my address (as they where not in stock), I never received or heard from this order again. I have asked Zavvi (Virgin Megastore) were they are but there staff unable to find the ...  Read the complete review

I can confirm what others have said in that zavvi send out second hand items as new. my bro ordered a NEW ps2 game, what they sent out looked like it had come from a car boot sale... no sorry, thats an insult to car boot sales.. this had a scratched cover and the disk was scratched. Customer service dont want to know, recommend you avoid.

Virgin Megastores (now called Zavvi in the UK) are an international chain of entertainment retailers started by Sir Richard Branson in London in 1971. They have stores in such countries as Jordan, France, Egypt and America. They mainly stock entertainment media and technology such as CD's, DVD's, MP3 players and computer games but also ...  Read the complete review

Well I have to differ here. I ordered the Complete Laurel and Hardy Box Set at £49.99, down from £199. Within three days it was at my door and I was busy watching the films. All packed to perfection. This company has never personally let me down and they have a great tracking service on the website. Like most other things these days, it could be ...  Read the complete review

Virgin Megastore is now Zavvi, whatever that means. Zavvi is much more expensive for CD's, DVD's and software than the old Virgin Megastore used to be. Prices are lower in HMV. My first trip to Zavvi is most certainly my last and I am very wary of trying their website site for purchases after my horrendous experience with ...  Read the complete review

There are a lot of things that can be said about a store that sells items 'above' the recommended retail price. Many of them being unsuitable for young ears and would probably warrant a washing my mouth out with copious amounts of soap; but for the purposes of this review I shall try to keep things both clean and ...  Read the complete review

DO NOT USE ZAVVI.CO.UK YOU HAVE BEEN WARNED!!!! Words cannot describe how terrible zavvi.co.uk treats their customers.. I recently ordered over £600 worth of dvd boxsets. When they arrived they are not selophane wrapped, the boxes are scratched and damaged, and the dvds are even jumbled up inside!. They are poor condition ...  Read the complete review

Very poor service as far as i'm concerned. I recently ordered a box set and when I received it, more than one of the discs was badly scratched. This is completely unacceptable - I spent good money on this set and they could not even ensure that it reached me in good condition.

Now I have to send it back to them and then wait for them to send me a replacement. I am seriously tempted just to get a refund, as i'm not sure I trust Zavvi to ensure that the next set is in working condition.

They also use packaging that is ridiculously big for the items they are sending. My advice: don't order from Zavvi. At least places like HMV and Amazon ensure that their products work.

I'd give them zero stars if this application would let me.

Don't buy from Zavvi!!! Zaavi Piccadilly Circus treat customers like crap. We bought over £100 of DVD's from them and wanted to return 4 of them as they were meant as gifts but they were duplicates. Zavvi informed us that, even though our items were unopened, their returns policy is only to refund ONE item on the receipt and not ...  Read the complete review

Since being taken over by Zavvi, Virgin Megastores is a complete shambles, and poor old Richard Branson must be wondering what happened to the great little set of stores he set up. Zavvi online is a complete nightmare, and it seems likely that it is run by a computer controlled numpty-bot. Twice I have ordered Wii Card points at £13.00 a ...  Read the complete review

what a shambles it is ordering from Virgin/Zavvi. I have been waiting a month for my goods and despite 4 emails still nothing. I can'TBelieve in this day and age companies think they can afford to treat customers like this. My advice- stick to play.com as they are the cheapest always have stock and when ordered usually arrives next day. DO ...  Read the complete review

saw great advertising on tv for zavvi so placed an order for a dvd box set and book as part of a xmas present.tried using my debit card on-line to pay and was rejected 3 times, so had to use partners card.the payments went through even though the site rejected my card!!!been charged £250 for a £50 order!!!!cleared out my bank account!avoid their ...  Read the complete review

Zavvi - I would never use again and would rather pay extra to purchase elsewhere. I ordered a total of £150 worth of goods back in October. Out of the 7 items ordered I have received 1. Pre-realase game should of been delivered 2 days ago, still not received although I paid for the item 2 months ago. DON'T USE !!

I ordered six items from the Zavi website as I asumed they were part of the trusted Virgin Megastores which I had used before. The total order cost over £175. I was eventually refunded for four of the six items as they could not get them even though the web site did not say out of stock. I was then unable to buy elsewhere ...  Read the complete review

I bought a product from zavvi entertainment (formely virgin megastores) and i will never order from them again. My order was placed on 6th Oct and I am still waiting for it to arrive even though its been marked as despatched for a month. I have tried contacting them by email and by phone which just constantly rings and have only had one reply ...  Read the complete review

I placed and order with Zavvi Entertainment (formerly Virgin Megastores) in Nov 2007. The product was not shown as being 'out of stock'. I received an email from them on the same day as I had ordered it. The status of my order was shown as 'backorder'. I didn't understand this so I checked out the website which stated under heading of ...  Read the complete review

Virgin Megastore Leeds - Advantages: the internet facility is good, large selection, open on Sunday - Disadvantages: no staff to serve coffee anymore(internet area)

On the high street there's probably two main entertainment chains, one being HMV. The other being Virgin Megastores. In this current retail climate where goods can be bought online with ease you really can get better deals by staying at home and using a credit car online. HMV are generally expensive on most items such as CD's etc but they ...  Read the complete review

The Virgin Megastore Cardiff is situated in the Capitol Shopping Centre(That's the name of the Centre). Capitol has had a slight refurbishment and has a lot of stores. The largest is Virgin Megastore. If you enter Capitol at the end by Churchil Way then the Escalators will take you up through to Virgin although there are doors at the end so ...  Read the complete review