* Prices may differ from that shown
I had a look at the store in Leciester where they had filofax's on offer. I came home decided to order one for my wife for Christmas. Go online and order. The delivery came basically just the filofax in a jiffy bag with a packing note, no box etc. I dropped them a email saying it wasn't good enough it was a gift and there should be a box etc and got this back... "I regret that you are unhappy that the Filofax you ordered was not supplied in a box. Not all products of this type are boxed. Should you decide that you would prefer not to keep it you may return it to us in accordance with our returns policy and the instructions provided with your order. I am sorry that you have had cause to contact us on this occasion." Total BS, the one's I looked at instore were all empty boxes which had to be taken to the checkout for the actual filofax. I won't be using them again.
Nothing will be delivered - ever... With so many online businesses getting it right these days I foolishly assumed WHSmith (being a large company) would offer some level of customer service - this is not the case and I would strongly recommend anyone considering ordering from them to think again and go with anybody else. From this experience I will certainly never be using them again. I ordered a pen from WHSmith online on 19th January with stated delivery of 5-7 days. Following no delivery I sent numerous emails to the customer services (more than half of which remain unanswered) and the responses I did receive stated that they were still awaiting stock from their supplier. Some of the email responses might as well have been automated since I was once advised that the "book" I had ordered was out of stock - not very informative since I had ordered a pen! At this stage the item was still listed on the WHSmith website as 5-7 days when I had already waited for over 2 months. I sent a final email requesting if this item would ever be delivered since I would be prepared to swap to an alternative. This email was also unanswered and, subsequently, having checked "My Account" on 5th April it would appear that the order has been cancelled (no notification of this was sent via email) and the alternative is now also out of stock. What a shambles!
I never understood the fascination with WHSmith myself. When I was at school I was one of those geeky kids who had tons of stationary, always had a zillion pens and was forever updating my pencil case with whatever I had purchased with my pocket money (I know completely sad but you know). Also being one of these people who is generally pretty careful with money (considering I never had a lot when I was spending) each purchase was thought out rationally. This review will only be focusing on my local store as although I have visited others I haven't been for a long time and also it has only been a couple of experiences so not really enough to base an opinion on. It has only been more recently that I have been looking at this store in particular as my university course requires me to purchase textbooks and in trying to get the best price I always check all retailers to see how the prices compare. My local store (Falkirk) is very easily accessible. It is slap bang in the middle of the high street with a large royal blue sign detailing the name 'WH Smith' in large white lettering. It is very simple and not very outstanding at all. It doesn't give any sort of indication as to what is sold but it is such a well known name that majority of people are aware of what they sell. There are normally some posters in the window detailing their 'special deals' which to me never seem to be very good, they are generally about books but come summer time they normally have various pens, pencils etc advertised for the upcoming school year. On entering the store it is clean enough, the staff are not particularly friendly but not rude either, a smile would be nice but it's not the end of the world. The shelves aren't as well laid out as I would like either. Everything just seems to be put anywhere, no particular order. I also don't particularly like how the shelves are length ways and set at strange angles, when I had my son in the buggy it was rather difficult to navigate around. I also found that in another couple of the stores I visited so I presume this is not just a singular store setting. They have a range of products, magazines, stationery, craft materials, books and textbooks, drinks, snacks, sandwiches, tabacco products along with little gifts and trinkets. Although there would seem to be a large selection there is particularly a large of any 1 product. You seem to be limited to just own brand (which is particularly cheap) or a high end brand such as Stabilo, there doesn't seem to be any middle ground. Another thing which ultimately has to mentioned is the prices, some of them are just off the scale in terms of value. For something such as a daily diary own brand they are charging £8.99. Even in the sale the other day (we're in August) they are still trying to sell them for £5!! It's ludicrous. WH Smith state their goal as: 'To be Britain's most popular bookseller, stationer and newsagent.' To be honest I do see it as a glorified newsagent. There is nothing particularly good about this store, even for the prices you would expect a high standard and range of goods that are good quality, fair enough the higher end brands are decent and durable quality but they can be purchased much cheaper elsewhere. The range of snacks on offer are a lot higher in price than many other stores available. I would much rather walk 30 seconds down the street and pay 24p less for a carton of juice (whether that is cheap of me or not is beside the point). They do provide a pretty good array of books and textbooks but again the price lets them down. Even having to pay a delivery charge it has always worked out cheaper for me to purchase them online and have them delivered to my door than make the effort to go instore. In conclusion if you have no other option then it's not a bad place to shop but there are much better, cheaper and friendlier stores out there. I'm not actually sure how they are still open on such a large scale as the shop never seems to be busy or have more than 2 ot 3 people in at a time despite it being a fairly average sized shop. Not somewhere I would recommend unless you are stuck for choice or have a healthy budget. *Thankyou for reading, may also be posted on Ciao under the same username*
WHSmith is a shop where many people go to buy their notebooks, pens, ink cartridges and folders. WHSmith also sells magazines, newspapers and other confectionery. Again I'll say that you're better off doing your stationary shopping somewhere like Wilkinsons despite the lesser quality of the products sold there. WHSmith sells folders and notebooks at what I deem a very expensive price. Some of the products aren't great quality anyway but they are superior to other shops I have to say. However there are several WHSmiths locally and sometimes it is the quickest and easiest place to buy gifts that are very nice just at a much larger sum of money you would pay at your supermarket. I was very surprised to find that they sell chocolate bars for almost a pound. The average bar costs about 85 pence and it is not unusual to find them above 90p! I think that's awful seeing as you could buy two for under that at Wilkinsons. On the other hand it isn't too hard to find a deal at WHSmith's which make the cost a little less. Buying books off amazon is also a much cheaper option which is also just as convenient. I think it's a fine place to buy gifts but for things like pens you might as well go to Wilkinson's where the exact same product, same brand and all is available for half the price. You can sometimes find a decent deal so don't stop searching.
I will never order from this website again. As someone else has mentioned, shortages, invoices, payments etc are dealt with in a completely ham-fisted way. Customer service staff have no idea what they are talking about and remedies for faulty stock vary from one customer service representative to another. Also, they are flouting EU rules regarding online selling; damaged items do NOT need to be received back before exchanges are despatched. I know this, I own two e-commerce sites myself. Get it together WHSmith, even eBayers can do better than this. A joke.
Hi Everyone, I just wanted to share this shokker experience. I brought a Chicken Caesar Wrap in the Heathrow airport T4 WH Smith this morning x £3.49 It was two halve in one roll, so I ate the upper half and it was yummy with loads of filling. However, the second half was 'NO FILLING OR SO' at all, but found a little bit lettuces to sort of covered the end part so to pretend there is a full filling chicken caesar wrap. The food supplier hasn't being honest on its food products and even charged on us to pay for this expensive food? I refunded it in store, but the manager was suspected me why on earth that anyone would come back with another half wrap and asking for refund. Hey,I paid for my food and I just want my chicken wrap not the tortilla ONLY!
When I was younger I used to love WH Smith, and would spend hours looking round the different sections for books and stationery. I particularly used to enjoy the start of a new school term, and my mum would take my brother and I to get new pencil cases and folders ready for the new school year. Over the years I've bought many gifts from WH Smith, and find they're quite good for last minute purchases such as photo frames and trinkets. They always used to have an excellent January sale, and I would come away with many beautiful notebooks, most of which I thought were too nice to actually write in! Over the years, WH Smith have branched out and now stock music, DVD's, magazines, stationery, gift experiences, photo frames and albums, and even sweets, drinks and pick n mix. My local one also has a post office counter inside the store on the first floor. I have never really used WH Smith for music or DVD because I tend to find these things are cheaper if you shop online for them. I've bought photo albums and frames from them though, and some stationery although less so these days because supermarkets have expanded their range to include these items. Generally speaking, if I go to WH Smith it's for specialist magazines (my hobby is cake decorating, and there is a selection of magazines relating to this hobby that you can't find in many places), and occasionally I might buy a Pick N Mix if I'm having a bad day at work! They have spotted this gap in the market since the closure of Woolworths and it's nice to have the option for Pick N Mix back on the high street rather than out of town supermarkets. I used to love browsing the books in WH Smith, and they used to have some good offers on. Unfortunately I think the growth of buying books online means they've realised they can't focus on this one area, and I think this is why they now have lots of different lines in their stores, but they're not really specialists in any. I've even found before now that certain branches don't stock my cake decorating magazines, and this is the one thing I thought of all stores on the high street, WH Smith would specialise in. I think WH Smith is handy for some things, but if you're looking for something specific you might well be disappointed.
Quick review to warn people off using this online store unless it is for something straighforward (that won't arrive to you damaged) or something you won't change your mind and need a refund for. The integration with their storefronts is a mere facade. Delivery invoice come with info missing in order for the store to process a refund. Staff in store did not really seem to know what to do and were extremely inflexible in letting me make an exchange (faulty goods for non-faulty one). Sent me home with damaged goods and screaming infant (waiting ages to find out what to do only to turn me away). The online store staff try to be helpful but are let down by the lack of a proper tracking system. Item returned by post. Postage promptly reimbused and offer to send proof of postage unacknowledged. Returns system not properly tracked so despite knowing to expect the item back, heard nothing from them. I chased up after a month, they confirmed receipt of item and placed item on re-order status. When order was eventually cancelled due to lack of stock (4.5 months later), won't give my son's money back due to my being unable to produce proof of postage (this time they can't find the item). Very very disappointed to be out of pocket having to reimburse my son his money. Also spent SO MUCH time chasing up and looking for documents which they should have kept track of! Most of my non-food purchases are done online and this is the worst experience I have ever had - by far. Go to Amazon or another retailer with a proper system of tracking parcels. Or if you must use Smiths, go in store!
there is a common perception that Amazon is always the cheapest - but I am finding more and more occasions of whsmith.co.uk being much cheaper for books.I have just bought all the latest Richard and Judy collection. It was saver delivery (ie free) and the parcel arrived with me the very next morning. Couldn't have asked for more.I like the fact that if there is ever a problem they have High St stores everywhere that I can return things to if a problem, which other online retailers clearly don't and their returns procedures are a hassle.
I ordered a Parker pen on WHSmith online, and received 3 moleskin jotter books. I politely asked if I could take the wrong merchandise back to a store and exchange it there. I received a curt email with not so much as an apology for sending the wrong product. I now have to go to the expense and inconvenience of sending the jotter books back and waiting for the right product. I checked and it was definitely their mistake. Mistakes happen, fair enough, and an apology and an offer to minimise inconvenience should not be too much to ask.
Everything about WH Smiths is absolutely appalling, they dont have enough staff so there is always a queue. Prices are horrendous much cheaper at Amazon or play.Chart hardbacked books are constantly stickered and destickered so they are very marked and sticky. Everytime i go in i am forced to have some coupon or other or asked if i want half priced chocolate, well quess what i dont so stop asking.I hate the place now so i only shop there if i really have to .
28 December 2010 Shockingly poor service! I ordered and paid for a HP C500W 4GB Flash Drive online but was provided misinformation by customer services regarding collection in store. I went to collect the following day as advised, with all the relevant paperwork. I was not permitted to collect my order with the shop assistant stating they had not received my Flash Drive in store yet. Upon me pointing out the product was currently on the shelves in the very same store we were standing in the reason changed to my order not being on their system yet. The assistant contacted the Customer Service Team and was told not to supply me the product from the shelf, despite prior payment, paperwork etc. I wasted nearly an hour of my time reasoning and it was only resolved when the store assistant saw the obvious common sense solution and personally intervened to rectify, going against the Customer Service Team. In my opinion the WHSmith Customer Service Team tried to flout the Distance Selling Regulations. I think that WHSmith do not fully understand Distance Selling and the tailored Customer Service required. The new HPC500W 4GB Flash Drive is itself working perfectly. Jays73
I ordered and paid for a HP C500W 4GB Flash Drive online but was provided misinformation by customer services regarding collection in store. I went to collect the following day as advised, with all the relevant paperwork. I was not permitted to collect my order with the shop assistant stating they had not received my Flash Drive in store yet. Upon me pointing out the product was currently on the shelves in the very same store we were standing in the reason changed to my order not being on their system yet. The assistant contacted the Customer Service Team and was told not to supply me the product from the shelf, despite prior payment, paperwork etc. I wasted nearly an hour of my time reasoning and it was only resolved when the store assistant saw the obvious common sense solution and personally intervened to rectify, going against the Customer Service Team. In my opinion the WHSmith Customer Service Team tried to flout the Distance Selling Regulations. I think that WHSmith do not fully understand Distance Selling and the tailored Customer Service required. The new HPC500W 4GB Flash Drive is itself working perfectly. Jays73
I love WH Smith. That's how I will start this review. It all started when I was a little girl where if I was really good I was allowed to buy something from my favourite store, WH Smith. I would spend hours in there - deciding on which book and different packs of flower stickers. I believe my little sister ( who is 12 ) is the same now, except she's into more sophisticated designs I guess. She's starting Secondary school this year so right now I feel like I'm spending more time in Wh Smith than out of it! She's so excited. So, let's start with the good points. We were in today so this is pretty up to date : The range of products This has pretty much everything you expect to find in stores like these!The Wh Smith in our town has 2 floors - one has stationary/office products/books and magazines and the top floor has things including toys, games, music and phones. All the entertainment and electronic kind of stuff. Now this is getting into the 'Back to School' part of the year so it's got even more things! At first we could only find pencil cases that were like Hello Kitty, Ben 10 etc. Ones that came with the sets, you know? Until then we found a whole BIG AISLE of both boys and girls pencil cases ( though I found most were actually girls ) and my sister was very happy. The designs were fantastic - as with every SINGLE product they have - though some of the prices for just a pencil case made me wince. The quality Amazing. Need I say more? Well, yes, it is a review I suppose. For the time I've used WH Smith I've almost never been disappointed. It's not just the other brands that are great ( Stabillo, Sharpie, Noris etc ) but the store's own brand is fantastic ( and slightly cheaper ). Swap the WH Smith erasers with Staedtler and you'd barely notice a difference, it's that good! The availability I believe there's loads of Wh Smith's in the UK. To be more accurate ( aka Wikipedia ), around 560 on the High Street and 400 Travel Units. So hopefully you're not too far away from one. Luckily it's always been a very short drive away for me. Now to the not so good thing... ( as if it bothers me! ) The prices As I mentioned while I was talking about the pencil cases, I said some of the prices were rather expensive for just a pencil case! One was nearly £8*! Look in ASDA and you'll get one for £1! For something that was just for holding pencils, it's a bit much - fantastic quality or not. Though pencils that are WH Smith's own brand are reasonably priced though. Still, why do most good stationary come with such a price tag? For some of you, £8 might not seem too bad but I do not come from a family where they can buy overpriced items. I've not looked at the mobiles or anything at all really. The books stay as the price that it says on the back of the books ( you know, when they're like 9 quid? In supermarkets they almost NEVER stay that price ) which is a pain. To solve paying higher than planned I just make a budget and don't bring more than I agreed on**. :) * It was a filled pencil case though. And Transformers. So don't sweat, most of your daughters or sisters won't beg for this. ** As if. Oh yes, some reviews have said that the stores in their town are messy and things are in random places or on the floor. I can't really comment on this for the whole as mine is quite tidy and organised, so it just depends. So, this is really all I can think of. I will rate this 5 star because of it's quality and variety.... well, I good go on. I won't knock off a star because of the price because it's worth it. Except for that filled pencil case, but life goes on. If you've never been in WH Smith before ( fat chance ) I really recommend taking a look to see if there's one near you. I can assure you will be quite happy with whatever you buy from there. Website : http://www.whsmith.co.uk/ Hope my review helped you. - Megasaur. Oh, and my sister got a pink 3 pocket pencil case with different kinds of cartoon owls on it, if you were interested!
A few years ago I found it a treat to have a walk around a WH Smith store. I could buy so much and mainly they stocked things I loved, such as art products, stationery, books and music c.d.s. so that visiting here was a pleasure. Over the years I must have spent a small fortune in this shop and used my loyalty points card regularly, until they did away with this. Now, sadly, I prefer other places to buy my stationery and books. I rarely go in this shop and wouldn't recommend it to others. WH Smith does ell a wide range of products. Among the merchandise can be found: books, art and craft suplies, (I could not find a proper plain art book but other similar shops offered a good choice) toys, games, a few computer gaqmes, DVDs, newspapres and magazines, sweets, celebration cards and giftwrap, and more. The only product that I might suggest to others to purchase from here would be study guides as they offer a few choices, although I've found that even these are not placed in a good order and the stores are often badly stocked. I have bought eleven plus practice papers from here some years ago, but for secondary school guides I've purchased elsewhere, or online from places such as Amazon, as Smiths has not offered the exact bopok I've wanted. There are several reasons why this store is now out of favour with me. One, and I suppose this must be the main reason, is the prices charged. I find so much of their stock is overpriced. Now there are so many places around which sell books with offers matching or bettering Smiths, and are usually cheaper in the first place, that I would choose to go to these alternative bookstores in preference to WH Smith. I resent paying the price of a book in this store. The same goes for arts, crafts and stationery. Smiths sometimes have good sales, especially in January but I would do most of my shopping before this. But I not only dislike the prices but the tired air of this shop. Maybe not all branches but I cetainly don't think much of the ambience in most high street WH Smith stores. I found so often when looking for study books that they were in the wrong order. I've spent so long looking for things which they seemed to stock a lot of but then once sold out would have to wait a long time for new stock. You can order but I prefer to go and buy in person what I want for immediate use. I find the shops are often messy. Okay customers often return books to the wrong shelf but you could go in a store at the start of the day and return just before closing time to find the shelves hadn't been tidied. I have often asked for advice and found that, although staff are generally polite and helpful, they are usually sadly lacking in knowledge of merchandise. WH Smith stocks many items and perhaps that is partly the reason for it, in my opinion, going downhill. If they had stuck to stationary, books and magazines then perhaps they could offer a high quality store, as I believe they used to. My nearest Smiths now houses the local post office and to make the necesary room for this they have less space for goods. The stores I visit seem adequate in aisle space, athough here and there, in high traffic areas I believe trying to get around people and displays with either a buggy or a wheelchair would not be a pleasureable experience, but, in their favour, they do usually have lifts to get from one floor to another. I do find Smiths quite untidy and displays uninviting. I find Waterstones and Sussex bookstores nicer. Queues are often long and slow moving, although if they don't buck their ideas up this probably won't be so much of a problem. I also get fed up when I finally arrive at the counter and being asked if I would like to purchase chocolate! Easy for me to say no but I do sympathise with harassed mums with children. Confectionery in here is not cheap.