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WHSmith Online - Shockingly poor service!
Member Name: Jays73
Date: 28/12/10, updated on 28/12/10 (218 review reads)
Disadvantages: Too many to mention.
28 December 2010
Shockingly poor service!
I ordered and paid for a HP C500W 4GB Flash Drive online but was provided misinformation by customer services regarding collection in store.
I went to collect the following day as advised, with all the relevant paperwork. I was not permitted to collect my order with the shop assistant stating they had not received my Flash Drive in store yet. Upon me pointing out the product was currently on the shelves in the very same store we were standing in the reason changed to my order not being on their system yet. The assistant contacted the Customer Service Team and was told not to supply me the product from the shelf, despite prior payment, paperwork etc.
I wasted nearly an hour of my time reasoning and it was only resolved when the store assistant saw the obvious common sense solution and personally intervened to rectify, going against the Customer Service Team. In my opinion the WHSmith Customer Service Team tried to flout the Distance Selling Regulations. I think that WHSmith do not fully understand Distance Selling and the tailored Customer Service required.
The new HPC500W 4GB Flash Drive is itself working perfectly.
Summary: Won't be going back or recommending.