Newest Review: ... came basically just the filofax in a jiffy bag with a packing note, no box etc. I dropped them a email saying it wasn't good enough i... more
Absolutely worst online retailed I have had the misfortune of dealing with - go to the shop instead
Author Name: Ling Delaney
Advantages: Delivered to your door
Disadvantages: Stone age computer system therefore refunds are the shambles
Quick review to warn people off using this online store unless it is for something straighforward (that won't arrive to you damaged) or something you won't change your mind and need a refund for.
The integration with their storefronts is a mere facade. Delivery invoice come with info missing in order for the store to process a refund. Staff in store did not really seem to know what to do and were extremely inflexible in letting me make an exchange (faulty goods for non-faulty one). Sent me home with damaged goods and screaming infant (waiting ages to find out what to do only to turn me away).
The online store staff try to be helpful but are let down by the lack of a proper tracking system. Item returned by post. Postage promptly reimbused and offer to send proof of postage unacknowledged.
Returns system not properly tracked so despite knowing to expect the item back, heard nothing from them. I chased up after a month, they confirmed receipt of item and placed item on re-order status. When order was eventually cancelled due to lack of stock (4.5 months later), won't give my son's money back due to my being unable to produce proof of postage (this time they can't find the item).
Very very disappointed to be out of pocket having to reimburse my son his money. Also spent SO MUCH time chasing up and looking for documents which they should have kept track of! Most of my non-food purchases are done online and this is the worst experience I have ever had - by far. Go to Amazon or another retailer with a proper system of tracking parcels. Or if you must use Smiths, go in store!
Summary: Avoid the online retailer - lets the brand name down badly. Go to your local store or elsewhere!