Newest Review: ... came basically just the filofax in a jiffy bag with a packing note, no box etc. I dropped them a email saying it wasn't good enough i... more
5-7 Days - you'll be lucky
Author Name: Fubar
Advantages: They have a website
Disadvantages: No delivery, customer services lack of response, customer services lack of intelligence
Nothing will be delivered - ever...
With so many online businesses getting it right these days I foolishly assumed WHSmith (being a large company) would offer some level of customer service - this is not the case and I would strongly recommend anyone considering ordering from them to think again and go with anybody else. From this experience I will certainly never be using them again.
I ordered a pen from WHSmith online on 19th January with stated delivery of 5-7 days. Following no delivery I sent numerous emails to the customer services (more than half of which remain unanswered) and the responses I did receive stated that they were still awaiting stock from their supplier. Some of the email responses might as well have been automated since I was once advised that the "book" I had ordered was out of stock - not very informative since I had ordered a pen!
At this stage the item was still listed on the WHSmith website as 5-7 days when I had already waited for over 2 months. I sent a final email requesting if this item would ever be delivered since I would be prepared to swap to an alternative. This email was also unanswered and, subsequently, having checked "My Account" on 5th April it would appear that the order has been cancelled (no notification of this was sent via email) and the alternative is now also out of stock.
What a shambles!
Summary: Spend your money elsewhere - you'll get more for your money from a wishing well