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Im a real book worm and am a member of several book clubs, here I am writing about one such book club - World Books.
The offer I recieved from world books came via a telephone call from one of their representatives, I was offered a free book plus £40 of book vouchers to spend in the club magazine, I was happy to take up this offer, it sounded brilliant, I should have known it was too good to be true though shouldnt I !!
A few months after my subscription started I recieved some books that i had not ordered, I called and requested that the books be collected because i had not ordered them, I was told they were the managers selection and that I would recieve them each month unless I specifically asked not to ( thing is how can I requst that I dont recieve something I never knew was coming? The rep on the phone never mentioned these books coming monthly ! ).
I was told collection would be arranged but at my expense of £3.50, I reluctantly agreed because it was better tha paying the price of the books. Although I really wasnt happy, why should I pay for something I never asked for?
A few months passed and the books were not collected so I contated world books who said they would send a returns label for the books, in the meantime I was contacted by a debt collection agency instructed to demand payment for the books on the behalf of world books, I ignored this as a few days later the returns label came and I sent the books back at long last.
The letters from debt collection kept coming and World Books added many late payment charges, every time I contacted them I was told that the action would be stopped once the books I had returned were registered as returned, then I recieved a letter saying that the books could not be traced, I had also paid the fee they were demanding because i was threatened with ccj's.
I sent the proof of posting for the books to show I had returned the books and hey presto they magically appeared, so I contacted world books asking for the fees I had paid to be returned. The letter I got back was a stement which did not detail my payment to them and said i still owe them money for various charges.
So in short world books is not a book club I would recomend, I am sure some people have had better experiences but I am still trying to sort my account out and it is taking months as they are not very quick to reply too letters or e-mails.
Isnt it funny how if you owe them money ( or should I say if they decide you owe them money) they write almost daily with demands and threats of bailiffs and court, yet if they owe you money they go strangely silent.
I have given this book club one star and it does not even deserve that.
I wouldnt advise anyone choose this book club, there are plently of other good book clubs, we dont need ones like World Books.
UPDATE they have still not sorted this out for me and it has been over 6 months now i have been waiting,I would not advise anyone to join this book club.
Update - I reccenlty joined another book club and I did not realise it was actually owned by the same company, so I just wanted to warn others to check exactly who it is you are signing up with!
In no uncertain terms, World Books are a prime example of new age vagabonds. I have yet to meet anyone who has had a good experience of this company and I sincerely doubt I ever will.
*****Background to World Books*****
World Books is one of the Book Clubs within the BCA organisation (Book Clubs Associates), which is Britains biggest mail order bookseller, and includes Book Clubs like Mango, TSP and QPD.
BCA was founded in 1966 and is a part of the international media company Bertelsmann.
The head office is in London, with warehouses in Swindon, which is also where World Books is based.
*****My History with this Rotten Excuse for a Book Company*****
In 1998, enticed by the offer of books for a penny, I signed up to World Books As it happens, the books I ordered ended up being more than a penny, ranging from 50p to £5.00, so I should have taken that as the fist sign that things were not going to be quite as rosy as the lovely shiny pictures in the brochure suggested. It was never going to be something for nothing, though I never anticipated having quite so much bother as I had.
The idea of World Books, for those of you who are fortunate to have never encountered it before, is that you take 5 books at a marked down price, and promise to buy a further pre-set number of books in a specific time frame, normally 12 months. If, within this time you have not upheld your obligations and bought said books, the company charge you the full retail price of the books you were offered originally.
With me so far? All sounds fine, however, more often than not, 3 books will count only as one choice, so you end up having to buy more books than you originally thought in order to fulfil your obligations. They also quite often charge individually for deliveries you order 4 books, and they send 2 books, then 1 book then the final book, charging you a delivery charge of over a fiver for each package, instead of packaging them all together and only charging you once for delivery.
The main problem for me was the infamous Editors Choice. Part of your obligation is that you consider the monthly editors choice, which is detailed on your statement. In order to reject it, and stop World Books from sending said book, you have to ring a chargeable national rate (8p per minute) number, navigate a dodgy automated system, and press all the right buttons to clearly state you dont want it. And if the automated system isnt working too well on the day you call, youll get it anyway, and either have to pay for it, or pay to have it returned. Charging for returned items is one way this company seem to make their money. Woe betide you if you go on holiday and a statement comes through there is no chance of getting the automated system to respond to your plea to not send the book out. You will simply be ignored.
So generally, the service during active membership is appalling, but try and cancel your account, and youll find that this is where the fun begins. I had my World Book account for 4 years. Yes, thats four years, and during that time I apparently didnt buy enough of THE QUALIFYING books to fulfil my commitment to them. Anything that is on sale, or discounted in any way, according to them, does not count to the number of books you need to buy to be let out of the account. I found this shocking, and no-where in the literature or on the web site does it say anything like this. However, I was therefore cornered and had to purchase a further 3 books in order to get out of my contract with them. Fine, youre thinking, and to be fair, I had resigned myself to it, having heard lots of horror stories about getting rid of this company, I felt I was getting out of it quite lightly.
I couldnt be more wrong.
Statements kept appearing with charges for books I hadnt ordered, or received, but there was no-one to tell and no-one to talk to on the phone. I sent email after email to try and find out what was going on I had paid my final bill and closed the account, why was I still received statements. I was informed by email that I had ordered books, and then returned them, so I had to pay the return fees. I categorically stated I would do no such thing, and then the books started arriving.
Every week something would arrive, and I consistently refused to sign for them and told them to be returned to sender. And consistently World Books kept charging me for the returns, despite me not having requested the books in the first place, and incredibly despite not even having an account with them.
After many emails that ended with me telling them in no uncertain terms that if they did not clear and cancel my account, I would not only contact every newspaper I could, but also Trading Standards and The BBC, they sent me a short, curt reply to say my account had been cancelled and all charges waived.
I have to say, I have never felt so frazzled, so completely drained by a retail experience as I was trying to draw a line underneath my dealings with this company. Their behaviour still shocks me whenever I think about it, and I would urge anyone considering taking an account with this or any of the other book companies under the umbrella name of BCA, to seriously think again.
It only took 7 months to get away from World books, and even now, Im not completely free, as they refuse to take my details off their marketing database, so I get half a tree a year in flyers and introductory offers. It truly is a strange and curious mystery to me how they stay in business.
*****My Final Thoughts*****
World Books are Bad.
Chant it, make it your mantra, so that if you ever get a flier in your Sunday Paper, youll know instinctively to rip it into four small pieces and throw it in the recycling bin.
Dont even glance at their brightly coloured adverts for books at less than 3p, youll never forgive yourself when suddenly faced with the amount of hastle it causes trying to erase them from your life. I still get mail shots, despite being registered for the Mail Preference Scheme, and despite a choicely worded email requesting that they remove me from their data base. So I figure Im stuck with them, but you know what? YOU dont have to be!!!!
This is a bad baaaad company. They send you books you dont want, and then charge you for returning them, they are impossible, and I mean, impossible to contact via normal telephonic means, and they will evade your attempts to cancel your account by simply and unequivocally ignoring you. Customer service? None. Ethical practises? Not a sign of even a thought that they might be breaking trading laws by running the business in the way they do. If Comet sent you a laptop you didnt ask for, and then charged you for sending it back, youd have something to say, so why should it be any different with a book company? Its just craziness!!!
I think when you look back on life, there are always things which you wish you hadnt said or done, and for me, joining World Books is one of those things, as Ive wasted hours and hours of my life chasing them up.
However, if I do what I normally do, which is try to find a positive in any given situation, I find myself rather stretched to come up with anything, save perhaps that I know now for sure I will never EVER agree to sign up to any other Book Club EVER IN MY LIFE AGAIN.
Moreover, I will discourage anyone who asks me, as well as you good people reading this, that joining World Books is A Very Bad Idea Indeed, and to be Avoided At All Costs!!!
Thank you for reading, please, please remember how bad they are!!!! Kate x
I have been a member of World Books for a couple of years now but am getting sick and tired of returning books I haven't ordered so on 1st September I sent them a letter explaining that I was going to cancel my membership, as quite frankly they are unreliable and not good value for money when you consider the great prices and offers in High Street stores.
I have explained to them that I will not respond to any of their letters, which I return to them unopened with a Return to sender label on the front. I also refuse delivery of any books they send ( They then incur the return postage costs ). I have also said that I will retain possession of any books left on my property by them for 30 days for their collection and then will assume all rights of ownership and dispose of them as I see fit.
Legally they haven't a leg to stand on.
If you are considering any dealings with World Books
A - Don't join in the first place
B - If you have any problems discontiuing your membership, write them a letter along the lines of the above. Thet'll soon leave you alone when they start picking up the return postage bills.
Like most other people here, I was taken in my the incredibly low introductory offer. However, a month later I was sent 2 books which I had not ordered. Worldbooks agreed to send me a return postage label, so I wouldn't incur any charges myself on returning the books. 6 months later, the label finally arrived, so I packed up the books and returned them. Worldbooks then apparently couldn't trace my return, and I am now in a bit of a situation where I say I've returned them, and they say I haven't.
I have also ordered 5 further books to meet my miminim membership requirment, and have been told that these cannot be delivered until I have paid for my account to be cancelled. The reason my account has been cancelled is apparently because I have not bought sufficient books within the first year of membership. The fact that I have had these books on order since November 2004 does not seem to register with Worldbook. Worldbooks have refused to send me the books I ordered, due to an outstanding balance on my account - the unwanted books which I have already returned.
I'm in a bit of a sticky situation at the moment, and am tempted to just pay the £65 they say I owe them for books not returned, just to get them out of my life!
If you are considering joining Worldbooks, all I can say is, the introductory offer is great, but be prepared for shockingly bad customer service, letters being lost or ignored, uncontactable customer helplines, and general shoddy business practices.
Since starting my new found hobby of reading, I have joined a couple of book clubs, one of them being World Books.
World books have members in excess of 600,000; and have been going for many years now and are owned BCA (British Club Associates) who also own other well known companies including BOL, Just good books and Mango.
I admit I was tempted by the offer I saw in a magazine where you could get six gardening and thriller books for less than a £1.00 each, each one was worth substantially more. You should also remember that if you fail to meet your agreed purchases (i.e. four books in the following year) you will be charged for the full price of the individual books you bought at the start ( introduction offer).
So with bargain in hand what else do you need to do? For a start and probably most importantly: In order to keep the bargain books you have just got you now need to order at least four full priced books in the following year: However the full price books are still generally discounted.
What sort of books do they sell? World Books sell a wide range of differing books genres, though the choice within those genres can be somewhat limited. You can generally take your pick from best sellers, garden, home, medical, cookery, romance thriller and more.
Ordering is easy and I usually organise my account online, for ease of use, plus they often have online bargains only recent examples include; free postage, & £1.00 books (hardback).
The club works as follows: About every four months youll receive a letter package which includes an invoice for any money you owe, a statement of all the activity on your account and the editors choice. However if you don't cancel the editor's choice you will get the books, which you will either have to pay to return or pay for the books.
So what you need to do when you get your package is, see whether you have any outstanding payments and pay those by cheque (through post), or credit card (online, through post, or by phone).
Next is to check whether you want the editors choice of books, your magazine (within the package) will tell you the full details of the books of offer. If you are happy with the editors choice then simply do nothing, if you dont want the choice then you have three options. Click on your account online and cancel, use the phone (automated) where you can cancel also, or simply tick the right box on your statement and return the form by post.
If there are any other books in the magazine (which generally runs at about 40-50 pages), then you can place an order for any book from that magazine whilst cancelling the editors choice, or have a wider choice by managing online.
The general idea of the book club is quite good and on the whole they have proved quite efficient if a little slow in delivery. I wasnt too concerned about the minimum book order, and sure enough I was soon past the minimum order, though I admit I do have enough books to keep me going for several months now in stock on my shelf. However some people may be put off by the minimum order total.
Postage is £2.99 per order and is currently free if your order is over £29 and ordered online.
What I like:
I particularly like the idea of sitting in comfort and choosing your books without any rush. I like the idea that you can place your order online, by post, or on the phone. I also like the idea of the payment choice (i.e. by post, online, phone). I like the fact the books are delivered to your door for one postage cost, regardless of order size (so the more you order the more you save)
What I dont like:
I really dont like the amount of junk you get with your monthly mailing you could almost sink a ship with it. I also dont like the fact that YOU are responsible for cancelling the editors choice each month. For me it would be far better to simply order as wanted without having to waste time and effort on cancelling the editors choice.
Overall, I would recommend this site if you are an avid book reader, however if you are a casual (on and off) reader then maybe it would be better to buy from shops on or offline individually.
Thanks for reading - Dave
I read a lot of books, so when I saw the joining offer for World Books I thought great, I can get my first lots of books really cheap and then buy enough to fulfill my committment over a year.
My first order (the discounted books) arrived no problem in June 04, and a book I ordered for my boyfriend's birthday arrived eventually in July 04. Following my holiday in September I found myself short of reading material so I ordered 4 books from World Books via their website. I eagerly awaited delivered as I had absolutely nothing to read, September came and went and when I received a statement in October showing the books I had ordered I telephoned to ask where my books were, but all I got was a recorded message telling me that they had recently changed their warehouse system which had resulted in a delay in despatch of orders, but not to worry I wouldnt have to pay until I received my order. I waited, waited and waited.
Once November came and yet another statement I called them to advise my books had not arrived. After trawling through the very confusing automated phone system I finally managed to speak to a "person" who informed me they would send me a form to fill in to confirm that I had not received the books. The form never arrived, so in December I emailed them to confirm I had not received the books (still receiving statements telling me I owed them money), 3 weeks passed before I got a reply with a form attached, but no address of where to send it to. I completed it by email and returned it with another email confirming that I had not received the goods, in January I received another email with another form attached. Undertandably frustrated by this time I telephoned them demanding to speak to a manager, needless to say they refused to put me through to a manager and promised to send me yet another form, which did not arrive. So in February I wrote them a very snotty letter complaining and attached a copy of the form which I printed from my email and signed to confirm I had not received the books. 3 weeks later I have just received a statement from them which says "we hope this statement answers any queries you may have regarding your account" - they have charged me 2 late payment fees.
My advice is to avoid this company as it has cost me a lot of time emailing, phoning and writing for them to just ignore my complaint. And I have still not received my books or managed to get them to acknowledge my complaint.
I am writing to them again today to advise them that I will not be paying for the goods unless they can prove that I have received them. I have also asked them to remove my details from all of their mailing lists and quoted the Data Protection Act should they fail to do so. I have also send a complaint to BBC Watchdog.
If anyone can help me resolve this I would be extremely grateful.
Having joined World of Books almost a year ago, on the offer of a ggod deal on Oxford University Books, I was sucked in. I was very happy with the service they first of all offered, so much so that in November I purchased over £150.00 of books as Christmas presents. Since Feburary I have been ringing their premium rate phone line and emailing them, with regards to an alleged delivery that never happened. They have consistently ignored the emails, although I request a reciept for them, the phone calls are a waste of time and my money. They state I owe £27.47 and will incurr further charges if I do not pay within 10 days, On top of which I have "failed" to honour my contract with them. My advice to anyone selecting this Company to purchase books from - forget it
World Books is a book club which you are able to order a selection of books from, I have written how the club works and my opinions on it. -Initial Offer- I initially thought World Books was a good idea when an offer came through the post and offered 5 books for the price of from 1p a book. Thinking this was a good offer I signed up straight away. I ordered Danielle Steel - Kiss, Delia Smiths How to Cooks Volumes 1 & 3, Rick Steins Seafood and Meg Hutchinson - Peppercorn Woman. My order total came to just £9.58 (including P&P of £2.99), which if I had ordered at the RRP would have cost me £98.86 - not a bad saving. -Every Month- Every month you receive a Club Magazine with all the latest books, your statement which includes payments, returns and orders, an order form with Editors Choice (see further in the opinion) and an envelope, which is supposed to be reply-paid but in fact I have never received a reply-paid envelope. -Editors Choice- The Editors Choice are shown throughout the current club magazine and are picked by World Books for their outstanding quality and money. These books to me just seem to be the same quality and price as the other books in the magazine, but just are some new books, that they want to get rid of. You have to be careful with the Editors choice because you have to make sure that if you don't want it you tell them in no uncertain terms, becauce if youre not careful you will end up with books arriving that you do not with and then you will have the hassle of returning them. -The Commitment- This is where they have got you once you sign up, the commitment is to buy five books in the first year of membership, and please note if you think you?re going to get away with this by buying a set of books, you won't - a set counts as one book. If you cancel the membership before fulfulling the commitment, or you do not fulfill the commitment then Wo
rld Books will then invoice you for the total amount of your initial offer which in my case was £98.86 - not as cheap as you first thought! -Ordering- There are several ways to order your books: 1.By Post: this is done by filling in the order from at the bottom of your statement, filling in the order numbers in the boxes provided, making sure you state whether you want the Editors Choice or not. This is probably one of the safest ways to order as they don't seem to get it wrong then! 2.By Fax: fill in the order form and faxing your order - I've never tried this so I cant comment on whether is works or not. 3.By Phone: I tried this once and I will never try again. I had my membership number ready and the order codes ready and telephone - its an auotmated telephone service, so I punched in everything in the order and just as I'd finished putting in my order codes I got cut off. So I thought right I'll order it my post then - thinking that my order had not gone through - low and behold 2 weeks later two lots of the books I had ordered turned up. You would have thought they could cross reference and see if the order is duplicated or not wouldn't you, especially in this day of technology. 4.By Internet: This is my perfereed way of ordering because you can see the order online and you get a receipt when you've ordered and you can see when its dispatched. -Paying- You can pay by: Cheque/Postal Order: make sure you put your membership number on the back and put the tear off order form in with your payment. Credit/Debit Card: fill in your card details on the back of the order form. Or phone the automated line making sure you have all the numbers required, or make an online payment. Make sure you pay your balance within 10 days of receiving your statement or you may be subject to late payment fees. -Returning Books- If you are not
sure about a book then you may return it (within 28 days) and you should receive a full refund. You telephone the automated telephone line and they will arrange a pickup of the book - make sure you have the packing list with it. You can also return them by post ? make sure you include the packing list - and make sure you get a receipt from the Post Office or the Carrier. -Delivery- Delivery is either made by White Arrow, Royal Mail or Parcelforce, which you would imagine would be quite reliable. In my experience however they are not - every time I've ordered a book I have had to wait for weeks to get the books as everything there has been a sticker on the box saying "cannot find address" -although this is not World Books, fault it does need sorting out. Postage and packing costs £2.99 no matter how many items you order at once. -Selection of Books- The selection of books offered in the club magazine ranges from: romantic, historical, general interest, thrillers, fiction, hobbies. Health, childrens and others although there are only a few books of each genre in the magazine. The best place to look for a book is on their website, where you can view the club magazine and other books in other categories, I've got to say the collection of books is good but what lets it down is the prices. -Prices- I have looked at the prices in World Books and then in my local books shop and to be honest the difference in price is negilable and when you had on the price of postage and packing there really is no difference. If its cheap books your after then don't come here! -Website- As I have already said the website has a good selection of books. It enables you to view your latest account details, payments, returns and you can make an online payment. Also on the website you can buy videos. Dvds and software, I havent actually bought anything from here s
o I wont comment. But I do know that anything other that books will not count towards your club commitment. -Verdict- My verdict on World Books is to stay away and go to somewhere like Amazon to but your books, because the club commitment is a drag especially when you don't see any books you want. The prices aren't great and delivery is terrible. Be Warned!
I have recently joined World Books and thought they are really good. To join World Books Club you chose 5 books for £2 each and then the terms and conditions are you have to buy 4 books in a year. You have a great selection to chose from when your thinking of buying another book e.g. gardening, exercise, autobiography, horror, true story’s, thriller’s, romance, mystery’s and loads more. You get a Magazine every month from World books, which is quite good. They do have some good offers like for £19.95 you can buy all four of Dave Pelzer’s books ‘A Child Called It’, ‘The Lost Boy’, A Man Named Dave’ and ‘Help yourself’. You have to pay postage on all items you return. They send out recommend readings every month if you do not want to receive these you have to go on the website and tick a box to cancel it, if you do not tick this box and decide you do not want the recommended book you will have to pay for returning it back to World Books.
Much as I hate to admit it I am typical book club fodder. I'm a total book worm, I'm (now) a self confessed shopaholic, I love getting things in the post and I like convincing myself that somehow I've saved money instead of buying a load of books I wouldn't have bought in the first place. This summer I've managed to join two bookclubs, World Books (which this review is on) and The Softback Preview. Now lets face it one book club is essentially the same as the next, whether its the Sci-Fi and Fantasy book club or the History Guild or World Books... all replies go to the same place: Guild House, Farnsby Street, Swindon. All the reply slips look the same, the books get delivered in exactly the same boxes, with the same labels and although the web sites look different they are essentially exactly the same. Most importantly they all send you an editor choice to be rejected every month grrrr. But of course none of this has discouraged me from joining two in only a matter of months. I joined World Books because I really fancied their introductory offer, which was buy 5 books at incredibly low prices, ranging from 50p to £2.50, plus postage and packaging. They were offering a number of gorgeous books and, well, I couldn't say no. So for the amazing sum of £13.94 I received the hardback complete Works of A. A. Milne including all the Winne the Pooh and his other stories (I think this might well be the most gorgeous book I own), as well as a hardback complete Chronicles of Narnia, the last two Harry Potters in hardback and the Blackwell Guide to Who's Who in British History. As for most book clubs you agree to buy five more books in your first year, in return for this deal. You also have the added hassle of trying to remember to say NO!!! to the flipping editors choice, but alas this is the same with all book clubs. World Books offers a wide selection of all types of
books, whether your interest is history (like myself), fiction, romance, business, biography, health and beauty, religion, railways, art and design, DIY, cooking, gardening, science fiction, erotica or children's books. Worldbooks also claims that every book is discounted, although even with this claim they can still be quite pricey especially when you include postage and packaging. The web site is handy as you can cancel the editor’s choice on line, which saves the price of a stamp and you can order on line too. You can even preorder books that aren't in the shops yet. To use the web site you must sign in with your membership number, name, password and mothers maiden name etc...to make sure no one else can access your account. The web site is easy to use, even if you are not especially computer literate and everything is easy to find. You can search for what you're after by either author, title or order code and pull down menu allows you to browse categories easily. Under the 'Contents' header there are links to best sellers, preorders, multimedia, interviews, editor’s choice, latest news and competitions. There is a wide selection of books on the web site (more so than the monthly club magazines) and if you can't find the book you are looking for, there are web links to bol.com (another online book store) where you can get 10% discount, although buying books from here DOES NOT contribute to your club commitment! The website is easy to navigate and everything is laid out most helpfully in order to make it as easy as possible for you to spend your hard earned cash. You can pay online with Mastercard, Visa or Delta, if you can't be bothered to write a cheque this saves time. You can't pay by Switch or Solo which is a pain when you don't own a credit card but as you can pay by cheque or postal order its not really a big deal. There are online
competitions, including this week a chance to meet Jackie Collins and win some Tomb Raider stuff. I haven't entered any yet but I think I might start - I mean some one had to win! Another special feature I like about the web site is that you can read excerpts from books before you buy them - just like a regular book shop. There are lists of most categories to chose from (such as female fiction, non fiction, thriller) and then you just click the link and hey presto. The excerpts are reasonable, as to give you a decent clue to what the books are like. There are interviews with literally hundreds of different authors including Ian Kershaw, Nick Hornby, June Whitfield, Edwina Currie, Jackie Collins and Richard Layman. This is a nice feature especially if one of your favourite authors comes up. The World Books web site also contains a latest news section which is really self-explanatory...its contains the latest news, on not just books but all sorts. But by some ingenious ploy every story somehow relates to a book that you can order by clicking the link below. I don't think people all over the world will start tuning into the World Books web site for the latest news just yet. For those of you not just interested in books there is also a multimedia section including computer games and more computer games. I don't buy that sort of thing at all so I'm not sure how good they are price wise, you are probably better to go down to the high street I would imagine. On the website you can also edit your account details (a very useful option), check out the status of your orders, see how much you owe them and how many books you have left to buy to fulfil your contract. There is also a chunky HELP section for anyone who just gets boggled. Now that I've looked at it again, the HELP section is huge and gives explicit details on how to do pretty much everything. As far as service
goes I have had no problems with World Books. My first two orders arrived promptly and were undamaged. The books were delivered by White Arrow Express and were packaged very well. When you first order you get an extra form which details where you would like deliveries put when you're not home i.e. with a neighbour, in an out house, at the back door etc. I found this very useful as our house is often empty during delivery hours. If you are not completely satisfied with your books you can return them, as long as you do so within a certain time period and your money will be refunded. As far as I know you can also return the editors choice if you get it by mistake. There are club magazines that arrive every month packed with offers and all the latest books so even if you don't have access to a computer you won't miss out. There is also an orderline (an 0870 number) on which you can place an order, obtain account details, make credit card payments, order expensive postage labels for the return of books and here a summary of your account. I've only called this number once and I was on hold so long that I gave up, so I prefer to use the internet site. In all honesty I don't have any complaints about World Books except that they are a little pricey. I only really joined because of the introductory offer but I have not regretted it. The books are great quality and they offer a wide range to suit all tastes.
I have read a number of opinions that have criticised World Books and I would like to share my positive experiences and a top tip. I have been a World Book Club member several times (I will explain a little later) for about 6 years now. The book club offers fantastic introductory offers which have saved me around £100. In return for this offer you must agree to buy a given number of books (usually 4-6) within the first 12 months of membership. Every month you are sent a catalogue with a pay advice slip. There is also a detachable section on this slip which must be sent back if you wish to reject the Editor's Choice. This is a book which has been selected by the club and will automatically be sent to you unless you request that you do not want it. Alternatively you can log on the web site to reject this book which is something that I now do as I am hopeless at posting things off. In all fairness I have never bought the Editor's Choice and do find it a real chore to reject it each month. If you forget to reject it, it turns up on your doorstep and you have to foot the bill to ship it back. A glossy magazine shows you what is on offer. I have noticed that the club seems to have a lot of DIY books in at the moment and also spiritual type books. There is a small section of children's books. The book prices are cheaper than in the shops but by the time you add on your postage and packaging they are no longer bargain prices. My books have always arrived in good condition and on time. They have always been well packaged too. I have only ever received the Editor's Choice if I had failed to reject it. You can also instruct the book club where to leave the parcel if you are not in. This is great for me as it saves me having to go round to my strange next door neighbour's house to pick it up! Now for my top tip! I simply join and buy the books that I have to and then end my membership. Within
6 months I get begging letters from the company inviting me to go back to them. If you hold out for a couple of months they tend to increase their re-introduction offer so that you get exactly the same sort of deal that once attracted you in the first place. This is why I have been a member several times and have benefitted from a number of introductory offers. I can see no point staying loyal to the club once you have bought the number of books required as the prices are not that cheap. Hope this has been of some help. Thanks for reading.
I joined this book club because of the exceptional introductory offer. I am a very avid reader and collector of books. So the deal was perfect for me. I fulfilled my membership obligation in no time and was pleased with the club up until then. Once my obligation was met and I started sending back the form asking for no selection that month, that was when my troubles began. No matter how soon I sent the form back after receiving it, I still got the recommended selection of the month. At first I would accept these and then contact the company to arrange for the return of the book. But after they started trying to charge me £2 for the return, I simply started refusing the delivery of the books. World Books still tried charging me £2 for each book I refused. And actually phoning the company and speaking to a real person did absolutely no good. I was told they had not received any of my forms. I replied that they had no trouble receiving the form as long as I was placing an order. So I cancelled my membership. This did nothing at first. They still tried sending books and I still refused them. They still tried charging me for the returns. Finally I wrote them a letter stating that since I had cancelled my membership I would consider any further books a gift from them. They finally got the message after "giving" me three books. I no longer receive anything from them. But if you should join, don't bother sending back the form if you plan on buying nothing. It will not be acknowledged. You wil still receive an order whether you want it or not.
A couple of years ago, I joined up for World Books. I read quite a lot, and as they advertised huge savings compaired to high street stores, I thought it would be a good move. Not so. I sent off for my special introductory offer. This was good value as I got all of my books for on average 75p. They arrived quickly, and in good condition, well packaged. After my first selections, nothing semed to go right. I started being inundated with books which I hadn't ordered. Sometimes, I was getting as many as 8 deliveries in one month. I had to pay to return these books, which I was furious about, as I hadn't asked to have them sent to me. Some of the books sent, though, were of interest to me, so I kept those ones. I always made sure I payed on time. But everymonth, without fail, a letter would arrive, asking me for payment. It usually sorted itself out eventually though. However, I eventually cancelled my membership with them when i got a letter saying that I owed them nearly £200. I phoned them several times, again at additional cost to myself. They were extremely stroppy with me on the phone. I ended up having to pay my bank to get copies of cheques to send to them to prove that I had payed them. I tried to get them to reimburse me for these costs, but never got it. World Books may well have millions of satisfied customers, but I'm not one of them. One mistake can be forgiven, but mistakes being made every month is just plain incompetance. World Books have put me off book clubs for life. Now, if I want a bargain, I shop online, or visit a local second hand book shop.
Whatever you do dont get sucked in by this book club. I have had nothing but hassle since joining them. I was taken in by the cheap books offer, and got five good books at a really cheap price. The catch then is that you have to buy a further five books during your first twelve months of membership. No problem I thought, as they seem to have sales quite often. They send you a catalogue and a slip each month, and you have to return the slip to state that you dont want the book of the month. If you dont reply they will send you the book automatically. The first problem I had was when a book was sent after I had returned the slip. I wrote to World Books and they sent me a prepaid label to return the book to them. I then had two statements demanding payment or it would be passed to the debt collecting department. I wrote to them with a copy of proof of postage that showed I had returned the book. I still got statements from them. I then rang them up and had to send in another copy of proof of postage and they finally credited my account. I then ordered a book from a sale catalogue, and was overcharged by £2. When I queried this I was told that the sale had ended on 28/2 and my order was entered to computer on 1/3. I stated that the book was shown on my statement as being posted on 28/2, so they credited the £2 back to my account. I then wrote to WB and stated that I would not be fulfilling my end of the deal as I felt they had broken theirs with bad service. This was met with a demand for £71.50 being the value of the original cheap books I had ordered, and a demand to pay this within 7 days or it would be passed to debt collectors. I didnt even get an apology for the errors they had made. I actually contacted a solicitor and the CAB, but was told there is nothing I can do. I contacted WB and they agreed to drop the demand if I purchased the remaining three books in my commi
tment to buy. Well this is the only thing I can do, I either pay £71.50 for nothing, or buy the cheapest books I can so I have something for my money at least!! Well since then, I have had more problems!! I ordered two books on a special offer of £12.98 for two books, from a sale leaflet. When the books arrived I was charged £22.99, as they had been treated as separate items. When I rang to complain I was told that as one of the "books" was a set of three it didnt count. I asked why it was on the leaflet then, and the girl was completely lost for words, and promised to sort it out for me!! Oh well, only one book to go, and then Im free of them FOREVER!!!!!!!!!!!! Sorry to go on and on, but I really feel people should know what this company is like, and not be drawn in by the cheap book offer. Please do not join this club unless you are prepared to face lots of hassle and overcharging!!
I have been a member of World Books on and off for about six years now I usually stay with them during the time that you must stay with them, and then leave. I usually rejoind them when a leaflet arrives throught the door, using their special offer and free gift. By doing this you are able to obtain books which you would not normally buy due to their cost for a small sum of money and after the compulsory number of magazines you can leave. The only hassle is that you have to tell them if you do not want the Editor's choice which is usually a very costly book, and if you are running several Clubs at once you can get confused, but all in all I think they are excellent value for money if you don't let them run on too long and don't mind them writting to you when you are not a member.